Ring Groups is one of the most versatile features in ULTATEL’s Ignite suite for a variety of reasons. If your business has a group of employees that could answer a call, like a customer support or accounting group, a Ring Group is an effective way to make sure no call goes unanswered.
You can either assign users and all their associated devices or a users’ individual devices to a Ring Group. When a call comes in, it’ll ring on every associated devices in two ways. It can ring them all at the same time, letting anyone pick it up as soon as possible, or sequentially, going user by user until someone picks up.