Of all sizes who value the power of connection
One of ULTATEL’s most popular phone services is call forwarding. Call forwarding is a business phone system feature that allows you to route incoming and unanswered calls to another number. Whether you’re out of the office, or it’s after hours so no one can physically pick up, or just when you’re on vacation, a call forwarding service can help you to still cater to inbound calls and reroute them to another number.
Call forwarding helps get your caller where they need to go quickly.
Call forwarding can also help you handle calls in an emergency. If your internet service goes down, calls to your extension will automatically be sent to the specified failback phone number, such as your personal mobile phone, a designated landline, or another employee.
When you select your office phone system, make sure your phone system provider can:
Don't lose another client to a busy phone line anymore. With a call forwarding service, you can redirect calls to a colleague or your personal business phone number. This way, you can cater to the needs of your clients, and close more sales, even if you're not at your office desk.
Travel is part of work for most employees. However, calls can still come even while you're driving, while on a plane, or even during a commute. That's why a call forwarding service is relevant. Even if you have incoming calls, you can configure your call forwarding settings to redirect them to your mobile phone or to a colleague, so you can travel with ease without worrying about missed calls.
Easily forward any incoming call to an extension, business phone number, or even your phone number, so you don't keep your callers waiting. When you're not available to pick up the call, you can transfer the call to your colleague or assistant and ensure that each call is answered and served.
Not all businesses can operate non-stop. At some point, there are after-hours for businesses. But not with your call management platform with a call forwarding service. You can program a call routing rule wherein you can redirect callers to voicemail or to your personal mobile phone number.
Automated answering service that routes incoming calls to the correct department or person in a business phone system.
Convert vociemail messages to text and/or auido and sent directly to a user’s email.
Routes incoming calls to the proper queue and the most appropriate agent based on pre-defined strategies.
Places incoming calls in a waiting line when agents or phone lines are busy.
Single phone number capable of receiving voice calls, text messages, and faxes.
Conference phones are flat desk devices with built-in microphones and speakers that accommodate multi-person calls.
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