Sales: 866-467-0455

Work BetterSM
With ULTATEL’s Cloud Contact Center

This comprehensive Contact Center solution enhances customer experiences significantly while also empowering leaders to keep tabs on overhead and production.

All The Features You Need To Provide Stellar Customer Service

Includes Cloud Ultimate

Get the best of all of the features our Cloud PBX product has to offer including Auto Attendant and IVR Menus, video conferencing, voicemail features, faxing and high-quality HD Video and Audio.

Video Conference for Sales Teams

Each member of your team gets a conference bridge, for those with sales teams this means you can now have sales meetings from anywhere and with anyone who has a browser. No software required, Invite up to 100 people to the bridge.

Enable WFH or Remote Workers

All members of your team have the freedom to work at home, in the office, or even while on the go. It’s made possible by our single user-friendly system. Monitoring and reporting capabilities help keep a tab on your remote workers.

Web Management Portal

Setting up a contact center software won’t be a difficult undertaking if you come up with a strategy that answers the needs of everyone involved -- customers, agents, and even business owners.

Skill-based Routing and Queuing

Enable your teams to get the most appropriate call for them – organize your teams by their knowledge base and allow the system to route to the first available caller with the skillsets required.

Integrations and Call Pops

Integrate with CRMs allowing your caller’s inbound call to pop information as the call arrives at the agent’s desk. Log calls and track inbound and outbound calls for analytics.

Why our Cloud Call Center is the Best Business Solution

There are a lot of cloud contact center solutions, and ULTATEL is proud to stand out from the pack.

Reliable & Secure

99.999% Uptime Guaranteed.
Your system will never go down and never be compromised.

Real-Time Support

We provide 24/7 support with 90% first contact resolution and 10 second average call answer time.

Completely Customizable

Advanced reporting, logic-driven ring groups, IVR, and real-time dashboards. Pay only for what you need.
our level of customization allows you to wrap your phone system around our cloud contact center. Pay only for what you need.

Easy to Configure

We deliver the best cloud contact center cost value ratio in the industry, with no long-term contracts and no infrastructure costs.

Empower Your Agents

Give your agents the ability to reach customers no matter the type of communication and resolve their issues in less time. Let them collaborate with other team members to deliver optimally creative solutions.

Remote Work Flexibility

Agents can work from anywhere, on any device.

Manage Agents Easily & Improve Resolution Quality

Our cloud call center allows you to easily monitor agents and improve their interaction with customers. Increasing resolution quality allows your organization to cut costs both by spending less time problem solving and reducing the high upfront costs of non-cloud contact enters. To make your customers happy, your agents have to perform at their absolute best.

Insight into customer journey

Get a full view of your customer journey, so you can address problems holistically with precision.

Identify weak points in agent interactions

Empower your agents by boosting their productivity, which in turn reduces costs.

Faster resolution times for greater customer satisfaction

The less time customers spend waiting for and receiving satisfactory resolutions, the happier they will be.

The Award-Winning VoIP Platform That All Companies Trust.

Customer's Peace of Mind is Our #1 Priority

“We absolutely love the reliability of the service and the responsiveness of the team!”
Remodel USA

Nicole Sithithavorn

COO, Remodel USA

“Implementation was seamless. We have such a great experience!”
Tru Orthodontics

Dr. Sherif Elhady

Tru Orthodontics

What is a Cloud Contact Center?

A cloud center is an internet-based software solution that handles all inbound and outbound customer communications for a company. It doesn’t matter which channels customers use, ULTATEL streamlines them all: Voice, SMS, social media, and email. Empower agents to provide optimal customer service on a greater number of calls than ever before. Relying on old infrastructure means letting customer problems fall through the cracks. Today any employee can become the contact center.

Partner Request

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Talk to an Expert

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Request Your Demo

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Request Your Quote

“Ultatel’s level of expertise and support made this project 100% seamless, and they continue to provide outstanding service to our organization, all of us at TLC could not be happier! Thanks Ultatel for helping us stay productive!”
The Land Conservancy of New Jersey

Robert J Santee
IT/Project Manager
The Land Conservancy of New Jersey

Start Your New Free Trial

“Our company, La Finestra LC, just switched to ULTATEL,
the entire experience was great, the transition was seamless.
They have a great knowledgeable team. Thank you.”
La Finestra LC

Gabriela Lecaro
Controller, La Finestra LC