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Award-Winning Unified Communication Platform
Trusted by Companies of All Sizes.
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA
Get the best of all of the features our Cloud PBX product has to offer including Auto Attendant and IVR Menus, video conferencing, voicemail features, faxing and high-quality HD Video and Audio.
Each member of your team gets a conference bridge, for those with sales teams this means you can now have sales meetings from anywhere and with anyone who has a browser. No software required, Invite up to 100 people to the bridge.
All members of your team have the freedom to work at home, in the office, or even while on the go. It’s made possible by our single user-friendly system. Monitoring and reporting capabilities help keep tabs on your remote workers.
Setting up a contact center software won’t be a difficult undertaking if you come up with a strategy that answers the needs of everyone involved -- customers, agents, and even business owners.
Enable your teams to get the most appropriate call for them – organize your teams by their knowledge base and allow the system to route to the first available caller with the skillsets required.
Integrate with CRMs allowing your caller’s inbound call to pop information as the call arrives at the agent’s desk. Log calls and track inbound and outbound calls for analytics.
99.999% Uptime Guaranteed. Your system will never go down and never be compromised.
We provide 24/7 support with 90% first contact resolution and 10 second average call answer time.
Advanced reporting, logic-driven ring groups, IVR, and real-time dashboards. Pay only for what you need.our level of customization allows you to wrap your phone system around our cloud contact center. Pay only for what you need.
We deliver the best cloud contact center cost value ratio in the industry, with no long-term contracts and no infrastructure costs.
Give your agents the ability to reach customers no matter the type of communication and resolve their issues in less time. Let them collaborate with other team members to deliver optimally creative solutions.
Agents can work from anywhere, on any device.
Get a full view of your customer journey, so you can address problems holistically with precision.
Empower your agents by boosting their productivity, which in turn reduces costs.
The less time customers spend waiting for and receiving satisfactory resolutions, the happier they will be.
Copyright 2024 ULTATEL, LLC | All Rights Reserved
Trusted by Companies of All Sizes.
Trusted by Companies of All Sizes.
Trusted by Companies of All Sizes.
Trusted by Companies of All Sizes.
Trusted by Companies of All Sizes.