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Complete Integration With ULTATEL’s Cloud Contact Center

Cut costs and compromises when optimizing customer experience with ULTATEL’s Customer Contact Center. Manage any customer inbound or outbound interaction from a single interface—voice, SMS, chat and video.

Why our Cloud Call Center is the Best Business Solution

Huge savings​

Lower startup costs 20-50%.

Remote Work Flexibility

Agents can work from anywhere; relocate easier.

Strong Security

Big budgets mean no data breaches.

Seamless Setup

All you need is a reliable internet connection; download software and go.

Real-Time Support

24/7 support means zero downtime.

Improved Customer Retention

Solving more issues for more customers in less time equals less churn.

Manage Agents Easily & Improve Resolution Quality

A cloud call center allows you to easily monitor agents and improve their interaction with customers. Increasing resolution quality allows your organization to cut costs both by spending less time problem solving and reducing the high upfront costs of non-cloud contact enters. To make your customers happy, your agents have to perform at their absolute best.

Insight into customer journey

Get a full view of your customer journey, so you can address problems holistically with precision.

Identify weak points in agent interactions

Empower your agents by boosting their productivity, which in turn reduces costs.

Faster resolution times for greater customer satisfaction

The less time customers spend waiting for and receiving satisfactory resolutions, the happier they will be.

The Award-Winning VoIP Platform That All Companies Trust.

Why ULTATEL?

There are a lot of cloud contact center solutions, and ULTATEL is proud to stand out from the pack.

Customers First

We deliver the best cloud contact center cost value ratio in the industry, with no long-term contracts and no infrastructure costs.

Completely Customizable

Unlike competitors who wrap their solutions around your phone system, our level of customization allows you to wrap your phone system around our cloud contact center. Pay only for what you need.

Reliable & Secure

Your system will never go down and never be compromised.

Empower Your Agents

Give your agents the ability to reach customers no matter the type of communication and resolve their issues in less time. Let them collaborate with other team members to deliver optimally creative solutions.

Pricing

Wherever you are. All of your communications tools are safe, up to date, and always available.​

Most Popular

Contact

Starts at

$1.95

$35.95

$35.95

Per month / user

Plus

Starts at

$10.95

$38.95

$38.95

Per month / user

Ultimate

Starts at

$10.95

$41.95

$41.95

Per month / user

Compare Plans

Contact

Plus

Ultimate

Fully-Managed Cloud PBX
24/7 Live Customer Support
Phone & Email
Phone & Email
Phone & Email
Unlimited Calling for US & Canada
Keep Existing number – Free porting
Up to 20
Up to 50
Up to 100
Video Conferencing
Up to 100
Up to 100
Up to 100
Video Conference Bridges
1 Per Acct
1 Per Acct
1 Per Acct
Transcribed Voicemail to Email
Voice, SMS & Fax on same phone number
Microsoft Teams SBC
**
**
**
Toll Free Number*
Free
Free
Free
Toll Free Minutes* ($0.03 per minute over)
100
2,500
10,000
Advanced IVR Features
Voicemail Notification
Voicemail Drop
Advanced Queue Analytics & Reporting
Quality Assurance Module
Customized Call Scoring Templates
Quality Assurance Analytics
SMS Messaging platform
Salesforce Integration
Microsoft Dynamics Integration
Pipedrive Integration
Zoho Integration
Zendesk Integration
Customized Reports
LDAP Corporate Directory
Multi-Project Conference Service
Queue Callback

What is a Cloud Contact Center?

A cloud center is an internet-based software solution that handles all inbound and outbound customer communications for a company. It doesn’t matter which channels customers use, ULTATEL streamlines them all: Voice, SMS, social media, and email. Empower agents to provide optimal customer service on a greater number of calls than ever before. Relying on old infrastructure means letting customer problems fall through the cracks. Today any employee can become the contact center.

Customer's Peace of Mind is Our #1 Priority

“We absolutely love the reliability of the service and the responsiveness of the team!”
Remodel USA

Nicole Sithithavorn

COO, Remodel USA

“Implementation was seamless. We have such a great experience!”
Tru Orthodontics

Dr. Sherif Elhady

Tru Orthodontics

Copyright 2022 ULTATEL, LLC | All Rights Reserved

Partner Request

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Talk to an Expert​

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Request Your Demo

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Request Your Quote

“Ultatel’s level of expertise and support made this project 100% seamless, and they continue to provide outstanding service to our organization, all of us at TLC could not be happier! Thanks Ultatel for helping us stay productive!”​
The Land Conservancy of New Jersey​

Robert J Santee​
IT/Project Manager
The Land Conservancy of New Jersey​

Start Your New Free Trial

“Our company, La Finestra LC, just switched to ULTATEL, ​
the entire experience was great, the transition was seamless.
They have a great knowledgeable team. Thank you.”​ ​
La Finestra LC

Gabriela Lecaro
Controller, La Finestra LC