Improve Sales & Support Performance with Call Recording

Capture conversations and improve your customer experience with our award-winning business communications platform.
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What is Call Recording?

With call recording, you can easily record incoming and outgoing business calls. Businesses use this feature to train new workers, to monitor agents and ensure quality of service, to help resolve disputes, and much more.

Calls to an extension can be recorded automatically, or you can record individual incoming and outgoing calls as needed, on-demand. 

You may record and store some or all of your calls. For each extension, you may enable or disable call recording and choose which users have access to recordings. 

Ultatel Cloud Phone System Plans

Find the Perfect AI-Powered Cloud Phone System for Your Business

Reliable calling, seamless collaboration, and intelligent insights. Choose your plan and transform your communications.

AI Ultatel

Every plan now comes packed with AI-powered features — from seamless call transcription and smart note-taking to quick drafting and translation of texts and chats.

Ultatel Essential

Starts at
$18
Per month / user
Ideal for: Teams & businesses needing reliable, high-quality calling with core AI insights like voicemail transcription and basic call analysis to enhance communication efficiency.
Focus on: Crystal-clear voice, essential messaging, and foundational AI to understand your conversations better.
AI-Powered

Ultatel Premium

Starts at
$24
Per month / user
Ideal for: Businesses seeking robust collaboration tools, deeper call intelligence through a broader AI suite, and enhanced productivity features for everyday operations.
Focus on: Advanced call management, integrated AI for sentiment & topic analysis, and seamless team collaboration across devices.
AI-Powered

Ultatel Ultimate

Starts at
$34
Per month / user
Ideal for: Organizations requiring the most advanced AI capabilities for comprehensive conversational intelligence, enterprise-grade control, premium integrations, and top-tier support.
Focus on: Maximizing operational efficiency with a full suite of AI tools, real-time analytics, extensive customization, and strategic communication insights.
AI-Powered

Don't just take our word for it.
See what our customers have to say.

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Enjoy better service at an incredible value. Guaranteed.

Ultatel isn't the only unified communications provider out there, but we're the best at helping our customers be successful. With powerful, AI-driven features and live support included with every plan, we just do things differently.
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Fully-managed onboarding included

Unlimited training included

24/7/365 live support included

30-second answer time & 90% first-call resolution

Comprehensive AI feature set included

Overall value

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Get started today.

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Ultatel, best support G2, 2025, award
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“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA
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Award-Winning
Unified Communication Platform

Trusted by Companies of All Sizes.

Ultatel, best support G2, 2025, award
Ultatel, High performer Award, G2 2025
Momentum leader G2, Ultatel
Front runners, software advice 2025, Ultatel
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA

#1 Rated in Contact Center Overall Value and Customer Support

We’re honored to be Ranked #1 in Overall Value and Customer Support by the buyer community on Software Advice. ULTATEL is the only provider that achieved a perfect 100 score on Customer Support from the buyer community on Software Advice. Software Advice has helped over 800,000 businesses select software with live, one-on-one tailored support with software and industry experts.
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Unified Communication Platform

Trusted by Companies of All Sizes.

Ultatel, best support G2, 2025, award
Ultatel, High performer Award, G2 2025
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Front runners, software advice 2025, Ultatel
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA
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Award-Winning
Unified Communication Platform

Trusted by Companies of All Sizes.

Ultatel, best support G2, 2025, award
Ultatel, High performer Award, G2 2025
Momentum leader G2, Ultatel
Front runners, software advice 2025, Ultatel
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA
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Award-Winning
Unified Communication Platform

Trusted by Companies of All Sizes.

Ultatel, best support G2, 2025, award
Ultatel, High performer Award, G2 2025
Momentum leader G2, Ultatel
Front runners, software advice 2025, Ultatel
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA