Hardware Return Policy

For any hardware purchased including phones and accessories returned by Customer for any reason within thirty (30) days of delivery (“Return Period”), ULTATEL will accept the return and provide a refund to Customer of the price paid by Customer for the Product, or a lesser amount depending on the condition of the returned Product, as set forth below.
The refund shall also include taxes and any fees, duties and similar charges that were paid by Customer to ULTATEL and refundable. The refund will not include the shipping fees associated with the purchase of the Product. The amount of the refund will be dependent on the condition of the returned Product, such condition determined solely by ULTATEL. Customer shall contact ULTATEL to arrange for any such return. All returns are subject to a processing fee (which includes shipping charges to return the Product) (a “Return Processing Fee”) of twenty-five US dollars ($25.00). The Return Processing Fee will be assessed on each returned Product and will be collected at the time of processing. For customer’s return request please contact customer service for any questions or concerns.

Last updated and Reviewed on January 1, 2022.