The #1 Microsoft Teams Contact Center Solution

Choose the First and only provider in the world with a Microsoft-certified SBC for direct routing and certified as a Microsoft Connected Contact Center Solution.
Certified Microsoft teams SBC for Direct Routing
Certified Microsoft teams Contact Center
Solution Certified for Microsoft teams
The #1 Microsoft Teams Contact Center Solution

#1 Rated in Contact Center Overall Value and Customer Support

ULTATEL Contact Center + Microsoft Teams
Bring People Together for Better Customer Experiences

Improve your customer experience

  • Eliminate communication barriers between the contact center and the rest of the business
  • Solve customer problems easier and faster leveraging Teams collaboration
  • Consolidated Directory
  • Move calls, transfer to the right skill group
  • Agent-Expert collaboration with seamless
  • conferences without putting the customer on hold
  • Presence-based search to collaborate and solve problems faster

Minimize IT Administration

  • No download or installsy
  • No change to the native Microsoft Teams user experience for desktop, mobile and web appsy
  • Use Teams as the single collaboration clienty
  • No maintenance or updates required by ITy
  • A single communications vendor for contact center and telephony

Streamline workflows, increase productivity

  • No need to switch between tabs and windows
  • Agents can request advice without puting the caller on hold
  • Familiar user interface

Keep hybrid and remote teams connected

  • Your agents can be anywhere
  • Join team discussions from anywhere
  • Reduce the need for internal calls and email chains

Improve Workforce Management

  • View presence and calendars of agents and colleagues across the organization to improve planning, sched meeting and calls.
  • Instantly see who is available to help and who is busy

Maximize the Value of your Cloud Investments

  • Reduce TCO
  • Level up by integrating 2 best-in-class solutions

Bring People Together for Better Customer Experiences

Create the customer experience your business requires, while giving leadership the tools to meet budgeted overhead and production costs.

Best Value Guarantee

No one provides a turnkey contact center system with the functionality you require at a better price. ULTATEL is committed to delivering maximum end-to-end value to your business.

Completely Customizable

Adapt the cloud contact center to the needs of your business – not the other way around.

Reliable and Secure

Count on 99.999% guaranteed uptime, HD voice quality, a disasterproof network and stringent levels of security

Quality Assurance Your Way

Advanced quality assurance tools and analytics that will take your Quality Assurance process to the next level. Your Quality Assurance module enables targeted call monitoring based on built-in or custom key performance indicators (KPIs). You set your KPI targets and benchmark your agents during customer interactions on metrics that reflect your business goals.

Advanced Queue Management

Call queue admins and members can use the call queue realtime analytics dashboard to make effective data-driven decisions. The call queue real-time analytics dashboard provides critical details like service level, average call handling times, call volume counts, average/longest wait time, completed/abandoned/overflow call counts, and more with the ability to drill down further into specific sites, call queues, and agents.

Enable WFH or Remote Workers

All members of your team have the freedom to work at home, in the office, or even while on the go. It’s made possible by our single user-friendly system. Monitoring and reporting capabilities help keep a tab on your remote workers

Powerful Reporting and Analytics

ULTATEL’s advanced Reporting and Analytics features enable managers to build comprehensive call center reporting powered by real-time data. Managment has a single platform to monitor operations and manage their contact center team – no matter where they’re located. Easily spot trend performance through out-of-the-box and custom reports.

Skill-based Routing and Queuing

Enable your teams to get the most appropriate call for them – organize your teams by their knowledge base and allow the system to route to the first available caller with the skillsets required.

Integrations and Call Pops

Integrate with CRMs allowing your caller’s inbound call to pop information as the call arrives at the agent’s desk. Log calls and track inbound and outbound calls for analytics.

ULTATEL Cloud Contact Center with MS Teams Pricing

*Price includes ULTATEL SBC cost for integrating with MS Teams through direct routing. License for Teams is not included.
Number of Users
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Per month / user
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Feature Summary







Fully-Managed Cloud PBX
24/7 Live Customer SupportPhone & EmailPhone & EmailPhone & Email
Unlimited Calling for US & Canada
Keep Existing Number – Free portingUp to 20Up to 50Up to 100
Video ConferencingUp to 100Up to 100Up to 100
Video Conference Bridges1 Per Acct1 Per Acct1 Per Acct
Transcribed Voicemail to Email
Voice, SMS & Fax on the same phone number
Auto Attendants
IVR Menus
Unlimited Internet Faxing
Call Presence
Customized music on Hold
HD Voice
Works with Desktop, Softphone or Mobile App
Graphical Call Flow
Audio Conferencing
Unlimited Ring Groups
Call Forwarding, Caller ID, Call Waiting
Call Parking
Group Paging
Call Blocking
Call Notify
Advanced Call Analytics and Reporting
Web Management Portal
Call Queuing
Call Recording
Call Monitoring
Call Whispering
Advanced Queuing Features
Skills Based Routing
Microsoft Teams SBCIncludedIncludedIncluded
Toll Free Number*FreeFreeFree
Toll Free Minute/overage$0.03$0.03$0.03
Advanced IVR Features
Voicemail Notification New 
Voicemail Drop New 
Advanced Queue Analytics & Reporting 
Quality Assurance Module 
Customized Call Scoring Templates 
Quality Assurance Analytics 
SMS Messaging platform 
Salesforce Integration  
Microsoft Dynamics Integration  
Pipedrive Integration  
Zoho Integration  
Zendesk Integration  
Customized Reports  
LDAP Corporate Directory  
Multi-Project Conference Service  
Queue Callback  

Your Peace of Mind is Our #1 Priority

“We absolutely love the reliability of the service and the responsiveness of the team!”
Remodel USA

Nicole Sithithavorn

COO, Remodel USA

“Implementation was seamless. We have such a great experience!”
Tru Orthodontics

Dr. Sherif Elhady

Tru Orthodontics

Bring People Together for Better Customer Experiences

Microsoft Teams Contact Center FAQs

It means that a contact center platform or cloud phone system provider fully complements the features and capabilities that Teams offers, and that Microsoft trusts our software and integration.

According to Microsoft Teams, this is a certification program verifying that a contact center provider meets the same quality and reliability that they would expect from Microsoft.
These are the Connect model, Extend model, and Power model. Each model of integration varies in their feature capabilities.