Ultatel Direct inward dialing (DID) Service

Directing the future of communication, one personalized connection at a time

Unlock Precision and Personalization with Ultatel's DID

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Navigate the future of efficient communication with Direct Inward Dialing by Ultatel.

Tailor each interaction, empower every department, and make every customer feel unique. With Ultatel’s DID service, you’re not just dialing a number; you’re connecting directly to opportunities.

Trusted by Businesses

Of all sizes who value the power of connection

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Nationwide logo
Boys and Girls Clubs logo
United way logo
Guttman Energy logo
Allegheny Millwork logo

Why Ultatel's DID Service Stands Out?

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Precision Connectivity

Assign specific numbers to employees or departments, ensuring clients reach their desired destination directly without any detours.
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Elevated Professionalism

Boost your company image with a streamlined communication structure, showcasing a sophisticated and customer-centric approach.
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Limitless Scalability

Whether you’re a startup or a global enterprise, our DID services grow with you, ensuring you’re always ready to connect beyond your current horizons.

Award-Winning VoIP Platform

Trusted by Companies of All Sizes.

G2 Best support 2024
G2 High performer Spring 2024
Software advice front runners 2024
GetApp Category Leaders 2024
5000 Inc 2023

Ultatel is One of Fastest Growing Telecommunication Companies in America

Experience the Direct Difference with Ultatel's DID

Expand your communication horizons and let each call be a testament to your commitment to precision, efficiency, and customer satisfaction. Ultatel's DID - Directly Bridging Gaps, One Call at a Time.

What our customers are saying

Discover the Power of Personalized Communication with Ultatel

Step into a realm where every call is a direct route to enhanced collaborations, clearer communications, and amplified business opportunities.

Frequently Asked Questions

We understand that transitioning to a new communication system comes with questions. Here are some common inquiries regarding our Direct Inward Dialing service:

What is a DID number?

A DID number is a phone number that allows direct dialing to specific extensions within a business without going through a central switchboard. It enhances the efficiency of communication by providing direct connections between callers and the intended recipients.
Absolutely! With ULTATEL’s Number Portability feature, you can retain your existing phone numbers when transitioning to our DID service, ensuring a seamless switch without losing your established contacts.
The beauty of DID is its minimal infrastructure requirements. It’s primarily a digital service, requiring a reliable internet connection and compatible phone systems. Our team will guide you through the simple setup process to ensure a smooth transition.
Yes, DID is highly compatible with VoIP systems. In fact, integrating DID with VoIP unlocks a host of advanced communication features, enhancing your business’s call handling capabilities significantly.
Yes, DID can be utilized for international calls, allowing your customers from around the globe to reach you directly. With ULTATEL’s global scalability, expanding your communication reach has never been easier.
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“Ultatel’s level of expertise and support made this project 100% seamless, and they continue to provide outstanding service to our organization, all of us at TLC could not be happier! Thanks Ultatel for helping us stay productive!”​
The Land Conservancy of New Jersey​

Robert J Santee​
IT/Project Manager
The Land Conservancy of New Jersey​

#1 Rated in Business Phone System Overall Value and Customer Support

We’re honored to be ranked #1 in Overall Value and Customer Support by the buyer communities on Capterra and GetApp.

ULTATEL is the only provider that achieved a perfect 100 score on Customer Support from the buyer communities on Capterra and GettApp.

Capterra is the world’s leading business software reviews and selection platform; GetApp advise tech-savvy business professionals to help them find the software and apps that best meet their needs.
Capterra Report

#1 Rated in Contact Center Overall Value and Customer Support

We’re honored to be Ranked #1 in Overall Value and Customer Support by the buyer community on Software Advice. ULTATEL is the only provider that achieved a perfect 100 score on Customer Support from the buyer community on Software Advice. Software Advice has helped over 800,000 businesses select software with live, one-on-one tailored support with software and industry experts.
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Partner Request

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

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Talk to an Expert​

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

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Request Your Demo

“We have been using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It saves a lot of time when you on the road. Also, the afterhours messaging is more professional. We need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”
Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

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Start Your New Free Trial

“Our company, La Finestra LC, just switched to ULTATEL, ​
the entire experience was great, the transition was seamless.
They have a great knowledgeable team. Thank you.”​ ​
La Finestra LC

Gabriela Lecaro
Controller, La Finestra LC