Your phone system integrates with your Zendesk CRM.

Integrate your phone system with Zendesk CRM to enhance workflow and productivity.

Integrating Zendesk with your ULTATEL account

ULTATEL for Zendesk requires no app to install upon integration. Once it’s been activated, ULTATEL will appear on your Zendesk account, allowing you to call contacts, customers, or leads within Zendesk.
Streamline integration works its way to provide a reliable means of communication without costing too much money and demanding too much effort from users.

Zendesk integration benefits

Contact center functionality

Contact Center Functionality allows users to experience communication processes with one common goal: to improve customer experience.

Personalized & quick response

Zendesk highlights innovation in ensuring excellent customer experience with a personalized and quick response by being available 24/7.

Real-time data synchronization

Zendesk VoIP integration ensures real-time data synchronization, which means that all data are gathered and coordinated simultaneously.

Centralized communication

Zendesk integration allows users to access from anywhere around the world on both Windows and Mac using a browser of your choice.

Call tracking

Zendesk aims to monitor any communication happening in an organization to provide workflow efficiency, productivity, and security.

Zendesk integration features

No software installation.
Convenient accessibility. Use ULTATEL for Zoho CRM from anywhere on both Windows and Mac using any popular browser
Easy click-to-dial from within Zoho CRM by clicking on a call icon to start a call, saving time and improving efficiency.
Multiple-browser tabs enabling simultaneous interactions, increasing productivity.
Real-time call logs saved to the corresponding Zoho CRM record.
Creating new contact records and tickets while on the call.

Zendesk integration FAQs

ULTATEL’s cloud effortlessly connects all remote locations and existing company offices, local or international. The system adapts to accommodate the continuous growth of the company. Since there aren’t long-term commitments, you don’t have to concern yourself with massive fixed costs.
A cloud contact center is a critical player in any enterprise. All calls, either inbound or outbound, are managed by the cloud contact center. Furthermore, interactions can also be done through social media, voice, and email. All of which are accessible remotely.
Yes, but it’s not that different from onboarding agents face-to-face. ULTATEL creates a collaborative ambiance to promote an enjoyable and fruitful onboarding experience for your new team members. Don’t forget to include face-to-face screen time using ULTATEL’s video conferencing features to establish rapport. Avoid overloading agents at the outset and request feedback to see which avenues you can work on.
It depends on your needs and the pricing plan you choose. ULTATEL’s Contact Center Solutions can cater to 1 to 999 users.

Partner Request

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Talk to an Expert

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Request Your Demo

“We have been using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It saves a lot of time when you on the road. Also, the afterhours messaging is more professional. We need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”
Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Request Your Quote

“Ultatel’s level of expertise and support made this project 100% seamless, and they continue to provide outstanding service to our organization, all of us at TLC could not be happier! Thanks Ultatel for helping us stay productive!”
The Land Conservancy of New Jersey

Robert J Santee
IT/Project Manager
The Land Conservancy of New Jersey

Start Your New Free Trial

“Our company, La Finestra LC, just switched to ULTATEL,
the entire experience was great, the transition was seamless.
They have a great knowledgeable team. Thank you.”
La Finestra LC

Gabriela Lecaro
Controller, La Finestra LC