Your phone system integrates with your Zendesk CRM.

Integrate your phone system with Zendesk CRM to enhance workflow and productivity.

Integrating Zendesk with your ULTATEL account

ULTATEL for Zendesk requires no app to install upon integration. Once it’s been activated, ULTATEL will appear on your Zendesk account, allowing you to call contacts, customers, or leads within Zendesk.
Streamline integration works its way to provide a reliable means of communication without costing too much money and demanding too much effort from users.

Zendesk integration benefits

Contact center functionality

Contact Center Functionality allows users to experience communication processes with one common goal: to improve customer experience.

Personalized & quick response

Zendesk highlights innovation in ensuring excellent customer experience with a personalized and quick response by being available 24/7.

Real-time data synchronization

Zendesk VoIP integration ensures real-time data synchronization, which means that all data are gathered and coordinated simultaneously.

Centralized communication

Zendesk integration allows users to access from anywhere around the world on both Windows and Mac using a browser of your choice.

Call tracking

Zendesk aims to monitor any communication happening in an organization to provide workflow efficiency, productivity, and security.

Zendesk integration features

No software installation.
Convenient accessibility. Use ULTATEL for Zoho CRM from anywhere on both Windows and Mac using any popular browser
Easy click-to-dial from within Zoho CRM by clicking on a call icon to start a call, saving time and improving efficiency.
Multiple-browser tabs enabling simultaneous interactions, increasing productivity.
Real-time call logs saved to the corresponding Zoho CRM record.
Creating new contact records and tickets while on the call.

Zendesk integration FAQs

ULTATEL’s cloud effortlessly connects all remote locations and existing company offices, local or international. The system adapts to accommodate the continuous growth of the company. Since there aren’t long-term commitments, you don’t have to concern yourself with massive fixed costs.
A cloud contact center is a critical player in any enterprise. All calls, either inbound or outbound, are managed by the cloud contact center. Furthermore, interactions can also be done through social media, voice, and email. All of which are accessible remotely.
Yes, but it’s not that different from onboarding agents face-to-face. ULTATEL creates a collaborative ambiance to promote an enjoyable and fruitful onboarding experience for your new team members. Don’t forget to include face-to-face screen time using ULTATEL’s video conferencing features to establish rapport. Avoid overloading agents at the outset and request feedback to see which avenues you can work on.
It depends on your needs and the pricing plan you choose. ULTATEL’s Contact Center Solutions can cater to 1 to 999 users.