Intelligent Communication. Empower Your Business.
Ultatel delivers tailored cloud communication solutions that streamline workflows, enhance customer experiences, and drive growth—powered by AI.
Intelligent Communication. Empower Your Business.
Ultatel delivers tailored cloud communication solutions that streamline workflows, enhance customer experiences, and drive growth—powered by AI.
Trusted by businesses of all sizes who value the power of connection
Unlock the Power of AI-Driven Unified Communication
Seamless Communication. Limitless Possibilities.
So your business can connect beyond limits
Cloud Phone System for Businesses
Upgrade your business communication with Ultatel’s feature-rich cloud phone system. Enjoy unlimited calling, HD video conferencing, secure messaging, and more – all accessible from any device, anywhere. Our AI-powered call routing and automated voicemail transcription features boost productivity and streamline your workflows.
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Cloud Contact Center Solutions
Elevate your customer experience with Ultatel’s AI-powered cloud contact center solutions. Leverage advanced routing, intelligent queue management, and real-time insights to enhance agent performance, improve customer satisfaction, and drive business growth.
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Microsoft Teams Integration & Direct Routing
Seamlessly integrate voice calling into your Microsoft Teams environment with Ultatel’s certified Session Border Controller (SBC) and direct routing solutions. Enhance collaboration, improve call quality, and leverage AI-powered features for smarter communication within Teams.
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Unlock the Power of AI-Driven Communication
Intelligent Insights
Gain valuable insights from every interaction with AI-powered call analytics, sentiment analysis, and trend identification.
Automated Quality Scoring
Save time and ensure consistent evaluation with automated quality scoring and comprehensive performance analytics.
Enhanced Agent Performance
Empower your agents with real-time guidance, automated call summaries, and personalized coaching tools for continuous improvement.
Experience the Ultatel Difference
Everything your business needs to connect beyond limits.
Award-Winning Unified Communication Platform
Trusted by Companies of All Sizes.
Ultatel is One of Fastest Growing Telecommunication Companies in America
Hassle-free Onboarding Comes Standard
Onboarding, Your Way
Training Your People
Phone Programming
World Class Support
Onboarding, Your Way
Implementation in as little as 2 business days. We’ll port over your existing numbers as needed.
Training Your Team
We’ll train your team members in various departments on how to use the system effectively, as needed. Enjoy this complimentary service as a thank you for your business.
Phone Programming
Want to retain your existing phones? No problem! We can program them to seamlessly transition and be used with your Ultatel plan.
World Class Support
Onboarding, Your Way
Implementation in as little as 2 business days. We’ll port over your existing numbers as needed.
Training Your Team
We’ll train your team members in various departments on how to use the system effectively, as needed. Enjoy this complimentary service as a thank you for your business.
Phone Programming
Want to retain your existing phones? No problem! We can program them to seamlessly transition and be used with your Ultatel plan.
World Class Support
World-Class, Enterprise Level Features
Auto Attendant
Automated answering service that routes incoming calls to the correct department or person in a business phone system.
Voicemail Capability
Call Flip
IVR Menus / Custom Voice Prompts
High-definition (HD) voice
Keep Existing Number – Free Porting
Microsoft Teams Contact Center Certified
Call Transcription
Quality Assurance Analytics
Custom Reports
Seamless Integration
Voice Analytics
Call Recording
Power Dialer
Call Routing
Dynamic Templates
Local presence
Custom questions and scoring
QA Analytics
Individual Extensions
Real-time Scoring
Real-Time Reports
Custom Reports
Graphical Call Flow
Advanced Queue Analytics
Quality Assurance Analytics
Multi-Project Conference Reporting
Auto Attendant
Automated answering service that routes incoming calls to the correct department or person in a business phone system.
Voicemail Capability
Call Flip
IVR Menus / Custom Voice Prompts
High-definition (HD) voice
Keep Existing Number – Free Porting
Ready to Experience the Ultatel Difference? Get Started Today.
Frequently Asked Questions
General Questions
Ultatel is a leading provider of intelligent cloud communication solutions designed to empower businesses of all sizes. Our platform combines feature-rich cloud phone systems, advanced contact center software, seamless CRM integrations, and robust Microsoft Teams integration, all powered by AI for smarter interactions and deeper insights. We’re dedicated to helping businesses streamline workflows, enhance productivity, and drive customer satisfaction.
Ultatel offers flexible pricing plans starting at $15.95 per user per month. The exact cost depends on the number of users, features, and contract terms you choose. On average, Ultatel clients experience a significant cost reduction compared to traditional phone systems. Visit our pricing page for more information.
Yes, Ultatel’s cloud-based VoIP (Voice over Internet Protocol) solutions are typically significantly cheaper than traditional landlines. You’ll save on hardware costs, maintenance fees, and long-distance charges, while gaining access to advanced features like unlimited calling, online faxing, and AI-powered call analytics.
Absolutely! Ultatel is committed to providing unparalleled reliability. We guarantee 99.999% uptime, backed by robust infrastructure and 24/7 monitoring. Our dedicated support team is always available to assist you with any issues.
Yes, you can easily port your existing business phone numbers to Ultatel. Our team will guide you through the painless process. We even recommend porting any old numbers you think you might need in the future, just in case!
We can help you obtain new business phone numbers, including local, toll-free, and vanity numbers. Contact us, and we’ll guide you through the registration process.
Yes, we offer flexible monthly and annual plans to suit your business needs and budget. No rigid contracts or hidden fees!
Cloud Phone System
Our cloud phone system comes packed with features, including unlimited calling, video conferencing, call routing, voicemail transcription, call recording, auto-attendant, and much more. We also offer advanced AI-powered features for enhanced productivity and insights.
Yes, Ultatel seamlessly integrates with leading CRMs like Salesforce, HubSpot, and Zoho. This integration allows you to access customer data within the phone system, streamline workflows, and enhance customer interactions.
Cloud Contact Center
Ultatel’s cloud contact center solution empowers your agents to work from anywhere with an internet connection. Features like remote monitoring, team collaboration tools, and mobile accessibility ensure seamless productivity and excellent customer service, regardless of location.
Our AI-powered features include intelligent call routing, automated quality scoring, real-time agent assistance, and insightful analytics. These features help reduce wait times, improve agent performance, and provide a superior customer experience.
Microsoft Teams Integration
No, Ultatel offers a complete Microsoft Teams integration solution, including our certified Session Border Controller (SBC). There’s no need for additional hardware – it’s a fully cloud-based service.
Yes, we fully support Microsoft Direct Routing. Our solution enables you to make and receive calls, send SMS messages, and access other phone system features directly within the Microsoft Teams interface on your desktop, mobile app, or web browser.
Ultatel enhances your Teams calling experience with advanced features, including international calling capabilities, enhanced call quality and reliability, comprehensive call analytics, and seamless integration with your existing phone infrastructure.
