Empower your business with full-featured unified communications.
Direct inward dialing (DID) service
Individual Extensions
Assign unique numbers to employees or departments, allowing callers to bypass a main reception or auto-attendant.
Number Portability
Ability to retain and move your DID numbers, providing flexibility and continuity.
Seamless Integration
Easily integrates with existing PBX systems, VoIP solutions, and other telecommunication services.
Online Fax Service
Fax Notifications
Receive real-time notifications for sent and received faxes, including delivery confirmations.
Fax to Email
Receive faxes directly to your email inbox, which can be viewed as PDF or other popular file formats.
File Format Compatibility
Support for multiple file formats such as PDF, DOC, JPG, and more.
Searchable Fax History
Easily search for and locate past faxes using keywords or date ranges.
Secure and Encrypted Transmissions
Ensures that your faxes are sent and received securely, often using high-grade encryption.
Unlimited Faxing
Send and receive an unlimited number of faxes without additional charges.
Power Dialer
Drip Campaign Integration
Coordinates with email and SMS drip campaigns, aligning the timing and context of calls with other outreach methods.
Lead Prioritization
Analyzes lead behavior, history, and data to prioritize calls, ensuring high-potential leads are contacted first.
Optimal Time Dialing
AI determines the best times to call leads based on historical data and predictive analytics.
Post-Call Analytics
After-call reports and insights, highlighting call outcomes, agent performance, and potential areas of improvement.
Predictive Dialing
AI algorithms analyze call connect rates and agent availability to optimize the dialing rate, ensuring maximum productivity.
Sentiment Analysis
Real-time evaluation of customer sentiment during calls, allowing for dynamic script adjustments and agent coaching.
SMS Survey
Integration with CRM and Databases
Seamlessly sync survey responses with existing customer profiles and databases.
Response Rate Tracking
Monitor the percentage of recipients who respond to the survey, optimizing for better engagement.
Scheduled Sending
Plan and schedule surveys to be sent out at optimal times.
Ultatel Cloud Contact Center
Advanced Queue Analytics
Advanced Queueing Analytics tracks and analyzes customer trends to provide a personalized customer experience.
Auto Voicemail Drop
voicemail drops are pre-recorded voicemail messages that sales reps can “drop” into someone’s voicemail inbox.
Call log reports
Call logging reports can highlight such areas as Cost Control – cost of calls, cost of trunk lines, costs by department or individual extension, number of unused extensions, etc.
Call Monitoring
Call monitoring is the process of recording and analyzing phone calls in order to improve customer service.
Call Queuing
Call queueing is a telephone system feature that enables businesses to manage high call volumes in an efficient manner.
Call Recording
A call recording is the digital storage of a phone conversation. The process usually involves an automatic telephone tap that starts recording as soon as the line is opened.
Call Transcriptions
Call transcription is the conversion of a voice or video call audio track into written words to be stored as plain text in a conversational language.
Call Whispering
Whisper feature allows you to coach a rep on-call through speaking with them on another line, completely unheard by the prospect or customer.
Custom Questions and Scoring
Custom questions add flexibility to your survey by allowing you to include additional questions to any questionnaire.
Custom Reports
A custom report is a report that you create. You pick the dimensions and metrics and decide how they should be displayed.
Dynamic Templates
Dynamic templates consist of a base creative asset (video, banner or image) with elements which are set to be dynamic or swappable.
Graphical Call Flow
A call flow diagram is a graphical representation that provides a general structure of how to handle a call.
Microsoft Teams Contact Center Certified
Ultatel has met and is approved for integration and functionality within the Teams platform for contact center operations.
Power Dialer
A power dialer is a piece of automated telephone technology that dials a phone number right after a call is completed. As soon as an operator is finished with a call, the power dialer will call the next contact on the list.
QA Analytics
A QA process for Analytics allows organizations to measure the quality standards of their Analytics and BI content, which essentially is performed through BI Testing, in order to spot bugs, issues, opportunities for improvement, and most importantly avoid bad decisions being made.
Quality Assurance Analytics
Quality Assurance Analysis is used to evaluate whether data have been generated according to specifications, satisfy acceptance criteria, and are appropriate and consistent with their intended use, and also meet a set of standards to ascertain their completeness, correctness, and consistency using the methods and criteria defined in the project documentation.
Real-Time Reports
Real-time reporting is a business intelligence practice that consists of gathering up-to-the-minute data and relaying it to users as it happens. Information is presented in its most current form for managers to easily make quick decisions when under heavy time constraints.
Real-Time Scoring
Real-time scoring enables fraud detection, identification of potential liabilities, and recognition of better marketing and selling opportunities. With real-time scoring, point-of-sales database transactions can be mined. Predictions and rule sets can be generated to help front-line workers make better analytical decisions.
Unlimited Templates
Unlimited number of pre-designed layouts that allow you to arrange content onto a web page to quickly create a well-designed website.
User and Team Performance
Team performance refers to the ability of a group of individuals to work together towards a common goal, effectively and efficiently.
Ultatel Cloud Phone System
24/7 Live Customer Support
customers can get help and find answers to questions as soon as they come up—24/7 and in real-time. Companies often offer 24/7 support through chatbots, live chat, or embedded messaging.
Administrative Portal
Administrative Portal means the online administrative portal through which Account Administrators control settings and/or make additional purchases for the Account.
Auto Attendants
Auto attendant is an automated answering service used with a business phone system that routes incoming calls to the right person or department.
Busy Lamp Field (BLF)
Busy lamp field is a presence indicator that allows you to see who in your organization is available (or not) for a phone call at any given time.
Call Blocking
Call blocking stops inbound calls from select numbers from reaching your phones.
Call Notify
Call Notify allows you to send an email notification with the caller’s name and number when the call matches pre-defined criteria such as phone number, time of day, or day of week.
Call Parking
Call parking is a telephone call management feature that allows agents to park a call on a special parking lot number, and then allow any other user in the system to retrieve the call by dialing the same number.
This can be useful when multiple people need to be consulted about the same call, or when transferring a call between two locations.
Call Recording
A call recording is the digital storage of a phone conversation. The process usually involves an automatic telephone tap that starts recording as soon as the line is opened. The problem with these types of recordings is that they only capture one perspective of the conversation. The other person’s side is not recorded, so it can be difficult to determine what was said and by whom.
Call Reporting
This is mainly call reporting that displays a log of all VoIP call history within the system. You can apply filters, such as phone number, date, employee who performed the call and call direction.
Call Routing
Call routing is a call management feature for business phone systems where each incoming call is placed in a queue and is then routed to a specific person or group of people based on pre-established rules and criteria.
CRM Integrations
CRM integration is the seamless connectivity between your customer relationship management (CRM) software and third-party applications. Integrations result in automated actions that expand the functionality of your software, eliminating the need to toggle back and forth between systems.
Customized On Hold Music
Custom Hold Music is recorded music used to give your callers something to listen to while they wait on hold. With many VoIP solutions, hold music playlists can be uploaded and personalized. Custom messages can also be played along with hold music.
Dedicated Audio Conference Bridge
Audio Conference Bridge is a method of joining a conference call where participants join via their phones. It enables people from multiple different locations to connect securely on one line.
Dedicated Video Conference Bridge
A conference bridge allows a group of people to participate in a phone call. The most common form of bridge which allows participants dial into a virtual meeting room from their own phone. Meeting rooms can hold dozens or even hundreds of participants.
Fully Managed Cloud PBX
Cloud PBX is a type of business telephone system that uses the internet instead of traditional phone lines. Cloud PBX systems are hosted by a third-party provider and delivered to customers over the internet.
Over the years, Cloud PBX solutions have become more and more prominent and are expected to dominate the market sooner rather than later.
Group Paging
Group paging is a broadcast feature included in many VoIP services. It allows a user to broadcast their voice on the speakerphones of one or more desk phones. It can work as a rudimentary PA system provided there are phones in the appropriate locations.
HD Video Calling
HD video calling allows you to make high-quality, crystal clear video calls.
High-definition (HD) Voice
HD Voice is a 4G LTE audio technology that is offered by some mobile service providers. It reduces background noise while improving the sound quality of your calls.
Integrations with MS Outlook and Google Contacts
ULTATEL lets you integrate Google Contacts with Microsoft Outlook to build powerful workflows.
Intelligent Call Routing
Advanced call handling intelligently routes incoming calls to the proper queue and the most appropriate agent based on pre-defined strategies.
Intercom
Intercom calling allows users to dial an extension within the office similar to a regular call. However, instead of ringing the device will automatically answer the call.
IVR Menus / Custom Voice Prompts
The IVR menu is the response system that helps customers navigate the IVR experience. It can be used by the caller by pressing the touch-tone dial pad or via their voice, whichever one is programmed into the IVR.
Keep Existing number – Free porting
Number porting is the process of taking an existing phone number and transferring it to another provider.
Live Dashboard
A live dashboard is a performance tool used to analyze, track, and report on the company’s data in real time with the help of interactive data visualizations. These real time dashboards are automatically updated and provide the user with instant access to critical data.
Local Presence
Local presence is a technology that allows sales reps to dynamically use a local area code when dialing contacts. The technology is employed to improve live answer rates for organizations who frequently dial from out of area, or using a toll-free number.
Microsoft Teams SBC
Session Border Controllers (SBCs) are devices deployed at the border between private and public networks. For example, an SBC can securely and efficiently transfer data from Microsoft Phone System — a hosted Private Branch Exchange (PBX) — to the PSTN network or aggregate of all global telephone networks.
Mobile Texting (SMS/MMS)
SMS stands for Short Message Service and is commonly known as texting. It’s a way to send text-only messages of up to 160 characters between phones, while MMS stands for Multimedia Messaging Service. Whenever you send a text with an attached file, like a picture, video, emoji, or a website link, you’re sending an MMS.
Multi-level Auto Attendant
Multi-level auto attendant enables you to establish multiple layers of personalization based on customer size, location and priority.
Multi-Project Conference Reporting
Multi-Project Conference Reporting aggregates and presents data from multiple conferencing projects in a unified format.
Real-time System Status Alerts
A real-time status alert is designed to provide you with real-time notification as to current trends in the network traffic for your account.
Ring Groups
Ring groups are the groups of extensions that ring at the same when there is an incoming call. It is often used to efficiently distribute calls to specific departments such as Sales, Support, and Accounting. It is a simple yet very nice feature that can help with the company’s organization and improve customer service.
Shared Line Appearance
Shared line appearance lets a user choose a delegate to answer or handle calls on their behalf. This feature is helpful if a user has an administrative assistant who regularly handles the user’s calls.
Single Sign-on
Seamless authentication experience for end users.
SMS Survey
A SMS survey, also known as a Short Message Service (SMS) survey, is a survey where consumers reply to questions or inquiries through the SMS feature on their mobile devices. Business owners and market researchers can use various question types to collect data as a cost-efficient way to gain consumer feedback.
Team Messaging, Collaboration & Video
Team messaging, collaboration & video enable groups to communicate, work together, and conduct face-to-face meetings digitally in real-time.
Team Presence
Team presence refers to the collective body of information that any communication network owns over team members’ availability to communicate, using business phone, or even text messaging.
Toll-free and Local Numbers
Option to choose between local or toll-free fax numbers based on your business needs.
Toll-Free Numbers
Toll-free number is a telephone number with distinct three-digit codes that can be dialed from landlines with no charge to the person placing the call.
Toll-Free per Minute & Overage Charges
You will be charged for the airtime minutes used during a toll-free call.
Unlimited calling within the U.S. and CA**
Unlimited calling to numbers within the United States and Canada
Unlimited domestic calling in US/Canada
Unlimited calling over VoIP assures no overages, surcharges, or tolls when calling any phone number in the United States & Canada.
Unlimited Internet Faxing
Internet faxing allows you to send and receive faxes through the internet without a fax machine.
Unlimited Mobile Texting (SMS/MMS)
The ability to send unlimited number text-only messages “SMS” or multimedia messages “MMS”.
Unlimited Peer-to-Peer Video Calling
Peer-to-peer video conferencing is a form of video communication that’s directly between two people, no cloud or outside servers required. One individual and their computer acts as the server and can initiate a call to another individual’s computer by sending them their IP address information.
Unlimited Video Calling
Video calling allows you to directly make a face-to-face call with one other person and talk exclusively to them via their direct number or another identifier.
Unlimited Video Meetings
Unlimited video meetings feature allows you to enjoy unlimited number of video meetings with two or more users regardless of your locations.
User Portal
A User Portal is a private dashboard with all the relevant (and secure) information for customers or users of a business. They have an online account that gives access to certain information that a customer might need access to, or will need to check from time to time.
Voice Analytics
Voice analytics are the use of a voice recognition tool to analyze and record a spoken conversation. It analyzes interactions, such as tone, pitch, emotions, keywords, and phrases.
Voice, Text & Fax on the same phone number
Unlimited video meetings feature allows you to enjoy unlimited number of video meetings with two or more users regardless of your locations.
Voicemail Transcription
Voicemail transcription is a process to turn voicemails into text. A voice-to-text translator listens to a voicemail. It attempts to transcribe the words said into a readable format. The service provides this transcription to you via text or email.
Voicemail-to-Email Notifications
This means that voicemail messages are sent as audio files straight to your email inbox. It allows you to access voicemail recordings from any mobile device or computer via email — with no need to call your voicemail.
Ultatel Hub
Call Flip
Call Flip allows users to seamlessly transfer ongoing calls or meetings from one device to another without interrupting the call.
Mobile Apps
A mobile app is a software application developed specifically for use on small, wireless computing devices, such as smartphones and tablets, rather than desktop or laptop computers.
