Cloud contact center solutions.

Now more than ever, relying on the cloud is a must for any business. Customers frequently use email, chat, and social media to interact with brands that they follow. Therefore, it’s essential to keep up with the surging demand in the communications department.

What is a cloud contact center?

A Cloud Contact Center is a web-based platform suitable for customer call management. Accessing cloud-based call center phone systems is relatively easy because you can do it anytime, anywhere. Without the additional cost of renting an office, you can lower operational costs while improving your scalability.

Cloud contact center benefits

Here are some of the benefits of trusting ULTATEL Cloud Contact Center Solutions for your call management dilemma:

Huge savings

Get to save up around 20% to 50% because there’s no need to shell out on initial expenditure and maintenance costs.

24/7 live customer support

Should there be anyone in need of assistance, we have plenty of people working round the clock to help solve your technical concerns.

Seamless setup

Our staff will inform your team about the 80+ enterprise-grade features that our prized call center solution offers.

Enhanced in-company communication

We provide our clients with a cloud-based telecommunications suite. Collaboration is made more accessible, thanks to conferencing, web faxing, and video conference meetings.

Remote work flexibility

All members of your team have the freedom to work at home, in the office, or even while on the go. It’s made possible by our single user-friendly system.

Ultra low risk

With impressive 99.999% uptime and disaster-proofing features, you won’t ever feel apprehensive regarding the status of your network.

How to setup a cloud contact center

Dealing with customers and facilitating efficient communication are necessary for business success. When setting up a cloud contact center, you should bear your employees’ needs in mind. The application should be beneficial in carrying out your staff’s day-to-day tasks faster, streamlining them for more effectiveness.
Don’t forget to factor in management tasks. The cloud-based contact center should permit managers and supervisors to oversee and manage business proceedings, and monitor arising issues.
Setting up a contact center software won’t be a difficult undertaking if you come up with a strategy that answers the needs of everyone involved — customers, agents, and even business owners. Work on developing an efficient workflow by understanding your call center requirements and choosing the best cloud hosting provider that can meet them.

Cloud contact center features

Cloud PBX isn’t hosted at the business site, but instead, it’s hosted offsite via the internet. There’s no need for additional equipment.
Customer Relationship Management (CRM) software is essential for business success. Our call center technology can be consolidated with your company’s current CRM software to simplify and improve business processes. Some of our integration tools are Salesforce, Zoho, Zendesk, Microsoft Dynamics and PipeDrive.
Our call center technology has everything you need to guarantee an excellent customer call experience. It has call waiting and call queuing to sort out the high volume of calls. It also includes call forwarding and queue call back, which ensures no important calls are missed. Call parking and automated attendants manage the in-call processes for quicker response time on your end.
Our call center software boasts reliable analytics and reporting features so that you can stay on top of every phone call. We understand that determining customer behavior enhances business growth.
We only want to give you the best, so we only use advanced tools and codecs to provide you with superior voice quality for a fraction of the cost.
We offer unlimited calling for the US and Canada, unlimited Inbound Internet Faxing, and unlimited ring bound. Furthermore, we also provide calling capability in 72 countries at a very affordable rate that you won’t be able to snag elsewhere.

Cloud contact center pricing

We offer the best cost-value ratio in the industry, as evident in our pricing table. 

Contact Center

$35.95 / starting monthly rate
  • Fully-Managed Cloud PBX
  • 24/7 Live Customer Support
  • Unlimited Calling for US & Canada
  • 1 Video Conference Bridge per Account, up to 100 Attendees
  • Toll Free Number & 100 Minutes*
  • Keep your Numbers with Free porting
  • Auto Attendants, IVR, & Music on Hold
  • Same Phone Number SMS & Fax
  • Voicemail to Email with Transcription
  • Unlimited Inbound Faxing
  • Call Flow & Unlimited Ring Groups
  • Advanced Call Analytics & Reporting
  • Extensive Additional Caller Features

Plus

$38.95 / starting monthly rate
  • All previous features
  • 1 Video Conference Bridge per User, up to 100 Attendees
  • Toll Free Number & 2,500 Minutes*
  • Advanced Analytics
  • Quality Assurance Module
  • QA Templates & Analytics
  • Call Queuing
  • SMS Messaging Platform
  • Voicemail Notification (New)
  • Voicemail Drop (New)
  • Call Recording, Monitoring, Whispering

Ultimate

$41.95 / starting monthly rate
  • All previous features
  • Toll Free Number & 10,000 Minutes*
  • Queue Callback
  • Customized Reports
  • LDAP Corporate Directory
  • Multi-Project Conference Service
  • Salesforce Integration
  • Dynamics Integration
  • Pipedrive Integration
  • Zoho Integration
  • Zendesk Integration

Prices do not include any applicable state and federal taxes and fees. This is not intended to list all possible configurations, features, or pricing; please see a ULTATEL representative and written proposal.

*A 5-seat minimum is required to receive a free toll-free number and qualified toll-free minutes. Toll-free minutes will be determined by the highest qualifying product with five seats or more.

Got pricing questions?

Our cloud contact center's happy clients

Trü Orthodontics

"We have such a great experience!”.

Dr.Sherif Elhady, Orthodontist

Synergy Law

“We are very pleased with ULTATEL!

Angela Crump, Executive Director

Remodel USA

"We absolutely love the reliability of service and the responsiveness of the team."

Nicole Sithithavorn, COO

Cloud contact center FAQs

ULTATEL’s cloud effortlessly connects all remote locations and existing company offices, local or international. The system adapts to accommodate the continuous growth of the company. Since there aren’t long-term commitments, you don’t have to concern yourself with massive fixed costs.
A cloud contact center is a critical player in any enterprise. All calls, either inbound or outbound, are managed by the cloud contact center. Furthermore, interactions can also be done through social media, voice, and email. All of which are accessible remotely.
Yes, but it’s not that different from onboarding agents face-to-face. ULTATEL creates a collaborative ambiance to promote an enjoyable and fruitful onboarding experience for your new team members. Don’t forget to include face-to-face screen time using ULTATEL’s video conferencing features to establish rapport. Avoid overloading agents at the outset and request feedback to see which avenues you can work on.
It depends on your needs and the pricing plan you choose. ULTATEL’s Contact Center Solutions can cater to 1 to 999 users.