A cloud-based contact center is hosted in the cloud, which means that all its software, services, and tools are available on demand from anywhere. It also means that, unlike traditional PBX systems, it doesn’t rely on any on-site hardware.
As such, it’s not necessary to buy, install, or maintain any specialized hardware when implementing a cloud contact center.
Cloud-based call center solutions instead use VoIP to facilitate voice communications, and they can be fully integrated with other systems and platforms like social media and email to provide a comprehensive, all-in-one communications solution.
By doing this, it eliminates the communication challenges many businesses face in a modern world where customers use several channels to communicate with businesses, get information about products or services, and get assistance when they need it.
By using a cloud contact center, your business can enjoy various benefits over traditional contact centers.
One of the major benefits compared to traditional call centers is that cloud contact centers bring about significant cost savings. This is because they require far lower setup costs, and they don’t require any specialized skills or expertise to install. In addition, these contact centers also have lower ongoing maintenance costs.
Another significant benefit of cloud contact centers is that they allow agents to work from anywhere. This makes it possible for teams to work remotely, which is especially relevant nowadays when remote working is becoming increasingly popular. In addition, these contact centers also offer increased flexibility and scalability.
One of the biggest benefits of contact cloud centers is that they’re able to make call center staff more productive. As such, the business as a whole will be more efficient, which directly translates into more revenue with lower operating costs. Simply put, they allow businesses to generate more profits.
Prices do not include any applicable state and federal taxes and fees. This is not intended to list all possible configurations, features, or pricing; please see a ULTATEL representative and written proposal.
*A 5-seat minimum is required to receive a free toll-free number and qualified toll-free minutes. Toll-free minutes will be determined by the highest qualifying product with five seats or more.