What is a Cloud Contact Center?

Cloud contact centers provide your business with a streamlined and comprehensive communications solution that allows you to communicate and engage with your customers, no matter what platform they choose. You’ll improve the customer experience, serve your customers better, and guarantee continued growth.

How Does a Cloud-Based Contact Center Work?

A cloud-based contact center is hosted in the cloud, which means that all its software, services, and tools are available on demand from anywhere. It also means that, unlike traditional PBX systems, it doesn’t rely on any on-site hardware.

As such, it’s not necessary to buy, install, or maintain any specialized hardware when implementing a cloud contact center.

Cloud-based call center solutions instead use VoIP to facilitate voice communications, and they can be fully integrated with other systems and platforms like social media and email to provide a comprehensive, all-in-one communications solution.

By doing this, it eliminates the communication challenges many businesses face in a modern world where customers use several channels to communicate with businesses, get information about products or services, and get assistance when they need it.

What are the Main Benefits of Cloud Contact Centers Over Traditional Contact Centers?

By using a cloud contact center, your business can enjoy various benefits over traditional contact centers.

One of the major benefits compared to traditional call centers is that cloud contact centers bring about significant cost savings. This is because they require far lower setup costs, and they don’t require any specialized skills or expertise to install. In addition, these contact centers also have lower ongoing maintenance costs.

Another significant benefit of cloud contact centers is that they allow agents to work from anywhere. This makes it possible for teams to work remotely, which is especially relevant nowadays when remote working is becoming increasingly popular. In addition, these contact centers also offer increased flexibility and scalability.

One of the biggest benefits of contact cloud centers is that they’re able to make call center staff more productive. As such, the business as a whole will be more efficient, which directly translates into more revenue with lower operating costs. Simply put, they allow businesses to generate more profits.

Why Cloud Contact Center is the Best Solution for Your Business

Huge savings

Implementing a traditional contact center requires initial costs in respect of hardware, as well as ongoing costs in respect of hardware upgrades and maintenance. Depending on the size of the contact center, this could involve a substantial amount of money. Cloud contact centers eliminate this because there is no need to invest in initial hardware, installation, and setup costs. Also, these contact centers don’t require ongoing maintenance costs, and updates and maintenance costs are taken care of for you. Ultimately, this means you’ll enjoy huge savings when implementing a cloud contact center. In fact, you’ll save anything from 20% to 50% on your communications costs.

Seamless Setup

Because cloud call center solutions rely entirely on a reliable internet connection and not on physical, on-site hardware, they don’t require any specialized skills or expertise to install and set up. This means you can do it yourself. With cloud contact centers, it’s as easy as choosing the right pricing plan for your business’s needs and requirements, downloading and installing the software, and starting to use the system. As a result, setting up cloud-based contact center software is quick, easy, and seamless. And for those cases where you have issues or run into challenges, you can always contact support to help you solve these problems.

Remote Work Flexibility

Because cloud-based contact center solutions are hosted in the cloud and rely on an internet connection, they can be used from or implemented anywhere. This gives you the flexibility to allow your team to work from anywhere. Your team members can thus have the freedom to work from anywhere, whether it’s their homes, at the office, or while on the go. This is especially important now when remote working is becoming increasingly popular or necessary and allows you to serve your customers better, no matter where your team members are. A cloud call center also makes it simpler for you to move the system with you if you’re moving to new premises. This is simply not the case with traditional contact center solutions.

Real-Time Support

Even though cloud contact centers are simple to set up and implement, there might be times when you need to solve issues or get answers to questions. Fortunately, should this be the case and anyone on your team needs assistance, support is always to help solve your technical problems or answer your questions. Another benefit is that support is available 24/7 which means that, no matter when you have issues, you’ll always be able to find answers. As such, you won’t have any unnecessary downtime and your customers will always be able to get hold of you or anyone on your team. This, in turn, improves the customer experience.

Strong Security

Cloud contact center providers have the budgets and technologies available to implement robust, advanced, and state-of-the-art security measures in their platforms and systems. As such, they can implement far better security than any business can. As a result, you’ll get the benefits of this, and the security you’ll enjoy when you implement a cloud-based contact center will be robust and reliable. So, you can have peace of mind that your call communication will always be safe and secure. This is an especially relevant consideration today when security and data breaches and, by implication, data loss are becoming increasingly prevalent problems.

We Offer the Best Cloud Contact Center Cost Value Ratio in the Industry

Prices do not include any applicable state and federal taxes and fees. This is not intended to list all possible configurations, features, or pricing; please see a ULTATEL representative and written proposal.

*A 5-seat minimum is required to receive a free toll-free number and qualified toll-free minutes. Toll-free minutes will be determined by the highest qualifying product with five seats or more.

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“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

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“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

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“We have been using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It saves a lot of time when you on the road. Also, the afterhours messaging is more professional. We need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”
Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

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“Ultatel’s level of expertise and support made this project 100% seamless, and they continue to provide outstanding service to our organization, all of us at TLC could not be happier! Thanks Ultatel for helping us stay productive!”
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The Land Conservancy of New Jersey

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“Our company, La Finestra LC, just switched to ULTATEL,
the entire experience was great, the transition was seamless.
They have a great knowledgeable team. Thank you.”
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