Ultatel Cloud Contact Center

Your communication reimagined, your business redefined.

Engage, Empower, and Elevate Beyond Limits

Cloud Contact Center Ultatel

Trusted by Businesses

Of all sizes who value the power of connection

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Why Choose Ultatel Cloud Contact Center?

Cloud contact center Ultatel

Engage Authentically

Dive deep into customer-centric communications. With Ultatel, every conversation becomes an opportunity to connect and make an impact.
Cloud contact center

Unify and Conquer

Break down silos. Our platform ensures that your contact center professionals are always in sync with the entire organization, driving collaboration like never before.
Cloud contact center Ultatel

Peak Productivity

A user-friendly interface and state-of-the-art tools guarantee optimal performance for your contact and call center teams, resulting in exceptional outcomes.

Crafted for the Demands of Modern Businesses with the Features You Need

Ultimate Scalability

From startups to global conglomerates, Ultatel Cloud Contact Center is engineered to handle substantial call volumes, ensuring every interaction is smooth.

Deep Integration

Seamlessly connect with the business systems and CRMs you rely on daily. Data-driven decisions have never been this effortless.

Microsoft Teams Certified

Elevate your communications further. As a certified Microsoft Teams Contact Center solution, Ultatel brings together the best of both worlds, ensuring robust, real-time collaboration.

Award-Winning VoIP Platform

That Small and Big Companies Trust.

High performer G2 Award
G2 Best Support award
Easy to use G2 award
ULTATEL Getapp category leaders badge
ULTATEL Capterra shortlisted
5000 Inc 2023

Ultatel is One of Fastest Growing Telecommunication Companies in America

Beyond the Clouds, Beyond Limits

Harness the power and flexibility of the cloud, coupled with the reliability of Ultatel. Experience unmatched accessibility, top-tier security, and an operational edge that positions you ahead of the curve.

What our customers are saying

Embrace the Future with Ultatel

Join us in redefining the frontiers of business communication. With Ultatel, you're not just communicating; you're connecting beyond the conceivable.

Frequently Asked Questions

How does a cloud contact center work?

A cloud contact center operates through cloud-based software, allowing businesses to manage all their communications from a centralized platform. This includes voice, chat, email, and social media interactions. The cloud model ensures easy deployment, scalability, and access from anywhere, anytime.
Data in a cloud contact center is stored securely in data centers managed by the service provider, ensuring high-level security and compliance with industry standards. The management of data is streamlined through intuitive dashboards and management tools, providing real-time insights and analytics to drive informed decision-making.
Absolutely. Ultatel’s Cloud Contact Center is designed for seamless integration with your existing business applications and systems, leveraging robust APIs. This ensures a unified workflow and enhanced efficiency across your operations.
Yes, you can retain your existing phone numbers and IVR systems when transitioning to Ultatel’s Cloud Contact Center. Our solutions are crafted to ensure a smooth transition with minimal disruption to your existing setups.
Ultatel provides extensive support and training to ensure your team is well-equipped to utilize the Cloud Contact Center effectively. This includes onboarding training, continuous support through chat, email, or phone, and access to a wealth of online resources to maximize the benefits of your cloud communication solution.
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Request Your Quote

“Ultatel’s level of expertise and support made this project 100% seamless, and they continue to provide outstanding service to our organization, all of us at TLC could not be happier! Thanks Ultatel for helping us stay productive!”​
The Land Conservancy of New Jersey​

Robert J Santee​
IT/Project Manager
The Land Conservancy of New Jersey​

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Request Your Demo

“We have been using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It saves a lot of time when you on the road. Also, the afterhours messaging is more professional. We need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”
Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

#1 Rated in Business Phone System Overall Value and Customer Support

We’re honored to be ranked #1 in Overall Value and Customer Support by the buyer communities on Capterra and GetApp.

ULTATEL is the only provider that achieved a perfect 100 score on Customer Support from the buyer communities on Capterra and GettApp.

Capterra is the world’s leading business software reviews and selection platform; GetApp advise tech-savvy business professionals to help them find the software and apps that best meet their needs.
Capterra Report

#1 Rated in Contact Center Overall Value and Customer Support

We’re honored to be Ranked #1 in Overall Value and Customer Support by the buyer community on Software Advice. ULTATEL is the only provider that achieved a perfect 100 score on Customer Support from the buyer community on Software Advice. Software Advice has helped over 800,000 businesses select software with live, one-on-one tailored support with software and industry experts.
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Partner Request

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

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Talk to an Expert​

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

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Start Your New Free Trial

“Our company, La Finestra LC, just switched to ULTATEL, ​
the entire experience was great, the transition was seamless.
They have a great knowledgeable team. Thank you.”​ ​
La Finestra LC

Gabriela Lecaro
Controller, La Finestra LC