Ultatel Cloud Contact Center
Your communication reimagined, your business redefined.
Engage, Empower, and Elevate Beyond Limits
Trusted by Businesses
Of all sizes who value the power of connection
Why Choose Ultatel Cloud Contact Center?
Engage Authentically
Dive deep into customer-centric communications. With Ultatel, every conversation becomes an opportunity to connect and make an impact.
Unify and Conquer
Break down silos. Our platform ensures that your contact center professionals are always in sync with the entire organization, driving collaboration like never before.
Peak Productivity
A user-friendly interface and state-of-the-art tools guarantee optimal performance for your contact and call center teams, resulting in exceptional outcomes.
Crafted for the Demands of Modern Businesses with the Features You Need
Feature Spotlight
Dashboard
See every call, text, and activity happening in real-time with a live dashboard accessible to everyone.
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Advanced Queue Analytics
Advanced Queueing Analytics tracks and analyzes customer trends to provide a personalized customer experience.
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Advanced Call Handling
Routes incoming calls to the proper queue and the most appropriate agent based on pre-defined strategies.
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Real-Time Reports
Business intelligence delivered live to administers and users.
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CRM Integrations
Seamless connectivity between your customer relationship management (CRM) software and other third-party applications with the Ultatel platform.
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Microsoft Teams Contact Center Certified
Ultatel has met and is approved for integration and functionality within the Teams platform for contact center operations.
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Crafted for the Demands of Modern Businesses with the Features You Need
Ultimate Scalability
From startups to global conglomerates, Ultatel Cloud Contact Center is engineered to handle substantial call volumes, ensuring every interaction is smooth.
Deep Integration
Seamlessly connect with the business systems and CRMs you rely on daily. Data-driven decisions have never been this effortless.
Microsoft Teams Certified
Elevate your communications further. As a certified Microsoft Teams Contact Center solution, Ultatel brings together the best of both worlds, ensuring robust, real-time collaboration.
Award-Winning VoIP Platform
That Small and Big Companies Trust.
Ultatel is One of the Best America's Entrepreneurs
The fastest-growing telecommunications company in America by 2023.
Beyond the Clouds, Beyond Limits
Harness the power and flexibility of the cloud, coupled with the reliability of Ultatel. Experience unmatched accessibility, top-tier security, and an operational edge that positions you ahead of the curve.
What our customers are saying
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