Palumbo Insurance Associates
Most service providers guarantee a certain percentage of uptime, also known as a Service Level Agreement (SLA). 99.999% availability equates to just 78 seconds of downtime per quarter—the gold standard for uptime SLAs. ULTATEL maintains this level of availability with decades of industry expertise; 24/7/365 supervision, monitoring and management of the network, servers, databases, firewalls, devices and related external services; redundant network paths; redundant high-end mission critical data centers with patented infrastructure design and 100% availability SLA.
ULTATEL uncompromised commitment to your meeting your business needs with a future-proof cloud platform, easily scalable and fully managed services that work the same on any device, anywhere. We ensure your requirements are being met with a proof-of-concept test drive and back it up with a 100% Satisfaction Guarantee.
ULTATEL provides robust security and compliance measures to ensure secure and reliable services for your business operations. As a cloud service provider, ULTATEL provides multiple layers of built-in security and compliance. These span the physical, infrastructure, host, data, application, and business processes, as well as the enterprise level of your organization.
ULTATEL provides simply the best onboarding experience in the industry. We do all the work, at no cost to you with no downtime. Your dedicated project manager will co-manage your activation date and sequence of activities with your team, create a custom deployment plan which includes free training designed for you (on-site as required) and ensure your IP desk phones are pre-activated.
Our post-activation support and account management are just as good as our onboarding. We have high service standards: Live 24/7/365 support, 20-second answer time, 94% first contact resolution. With dedicated support and account management and regular service reviews and evaluations, we will ensure your needs are being met to your 100% satisfaction.
COO, Remodel USA