Intelligent communications built for business.
Get phone, video conferencing, SMS, chat, fax and more in one, easy-to-use communications platform with Ultatel.
Intelligent communications built for business.
Get phone, video conferencing, SMS, chat, fax and more in one, easy-to-use communications platform with Ultatel.
Trusted by more than 50,000 users who value the power of connection.
Transform your business with
unified communications.
Bring together phone calls, video conferencing, SMS, chat, and fax into one intelligent business communications platform. Ultatel seamlessly integrates with your existing business systems, delivering a unified communications experience that simplifies workflows, enhances productivity, and drives customer satisfaction – all powered by AI for smarter interactions and deeper insights.
One product suite to keep your business seamlessly connected.
Explore our intelligent business communications platform to learn how your business can benefit from unified communications and the power to stay connected wherever work happens.
Cloud Phone System for Businesses
Upgrade your business communications with Ultatel’s feature-rich cloud phone system. Enjoy unlimited calling, HD video conferencing, secure messaging, and more –Â from any device, anywhere. AI-powered call routing and automated voicemail transcription features boost productivity and streamline your workflows.
Learn more
Cloud Contact Center Solutions
Elevate your customer experience with Ultatel’s next-generation, AI-powered cloud contact center. Benefit from enterprise-grade features like advanced call routing, intelligent queue management, and real-time customer insights to enhance agent performance, improve customer satisfaction, and drive business growth.
Learn more
Microsoft Teams Integration & Direct Routing
Seamlessly integrate voice calling into your Microsoft Teams environment with Ultatel’s certified Session Border Controller (SBC) and direct routing solutions. Enhance collaboration, improve call quality, and leverage AI-powered features for smarter communication within Teams.
Learn more
Powered by AI for smarter interactions & deeper insights.
Feature Highlights
Intelligent Insights
Gain valuable insights from every interaction with AI-powered call analytics, sentiment analysis, and trend identification.
Automated Quality Scoring
Save time and ensure consistent evaluation with automated quality scoring and comprehensive performance analytics.
Enhanced Agent Performance
Empower your agents with real-time guidance, automated call summaries, and personalized coaching tools for continuous improvement.
The next generation of cloud communications.
Ultatel provides intelligent communications to businesses of all sizes. From local businesses to global
brands, organizations across the US & Canada rely on Ultatel to keep their employees connected, secure,
and compliant – in any location.
2016
Year Founded
99.999%
Uptime Guarantee
US & Canada
Markets Served
24/7/365
Live Support
Global
International Calling
94%
First Call Resolution
World-class support is always included.
Your peace of mind is our mission. Our team is available 24/7 to provide guidance throughout your journey – from onboarding and training to ongoing support that ensures your long-term success.
Onboarding, Your Way
Training Your People
Phone Programming
World Class Support
Onboarding, Your Way
Implementation in as little as 2 business days. We’ll port over your existing numbers as needed.
Training Your Team
We’ll train your team members in various departments on how to use the system effectively, as needed. Enjoy this complimentary service as a thank you for your business.
Phone Programming
Want to retain your existing phones? No problem! We can program them to seamlessly transition and be used with your Ultatel plan.
World Class Support
Onboarding, Your Way
Implementation in as little as 2 business days. We’ll port over your existing numbers as needed.
Training Your Team
We’ll train your team members in various departments on how to use the system effectively, as needed. Enjoy this complimentary service as a thank you for your business.
Phone Programming
Want to retain your existing phones? No problem! We can program them to seamlessly transition and be used with your Ultatel plan.
World Class Support
Don't just take our word for it.
See what our customers have to say.
Explore more enterprise-grade features.
Discover how Ultatel can help your business improve the customer experience, streamline workflows, and measure results with precision.Â
Auto Attendant
Automated answering service that routes incoming calls to the correct department or person in a business phone system.
Voicemail Capability
Call Flip
IVR Menus / Custom Voice Prompts
High-definition (HD) voice
Keep Existing Number – Free Porting
Microsoft Teams Contact Center Certified
Call Transcription
Quality Assurance Analytics
Custom Reports
Seamless Integration
Voice Analytics
Call Recording
Power Dialer
Call Routing
Dynamic Templates
Local presence
Custom questions and scoring
QA Analytics
Individual Extensions
Real-time Scoring
Real-Time Reports
Custom Reports
Graphical Call Flow
Advanced Queue Analytics
Quality Assurance Analytics
Multi-Project Conference Reporting
Auto Attendant
Automated answering service that routes incoming calls to the correct department or person in a business phone system.
Voicemail Capability
Call Flip
IVR Menus / Custom Voice Prompts
High-definition (HD) voice
Keep Existing Number – Free Porting
Ready to experience the Ultatel difference?
Get started today.
Frequently Asked Questions
General Questions
Ultatel is a leading provider of intelligent cloud communication solutions designed to empower businesses of all sizes. Our platform combines feature-rich cloud phone systems, advanced contact center software, seamless CRM integrations, and robust Microsoft Teams integration, all powered by AI for smarter interactions and deeper insights. We’re dedicated to helping businesses streamline workflows, enhance productivity, and drive customer satisfaction.
Ultatel offers flexible pricing plans starting at $15.95 per user per month. The exact cost depends on the number of users, features, and contract terms you choose. On average, Ultatel clients experience a significant cost reduction compared to traditional phone systems. Visit our pricing page for more information.
Yes, Ultatel’s cloud-based VoIP (Voice over Internet Protocol) solutions are typically significantly cheaper than traditional landlines. You’ll save on hardware costs, maintenance fees, and long-distance charges, while gaining access to advanced features like unlimited calling, online faxing, and AI-powered call analytics.
Absolutely! Ultatel is committed to providing unparalleled reliability. We guarantee 99.999% uptime, backed by robust infrastructure and 24/7 monitoring. Our dedicated support team is always available to assist you with any issues.
Yes, you can easily port your existing business phone numbers to Ultatel. Our team will guide you through the painless process. We even recommend porting any old numbers you think you might need in the future, just in case!
We can help you obtain new business phone numbers, including local, toll-free, and vanity numbers. Contact us, and we’ll guide you through the registration process.
Yes, we offer flexible monthly and annual plans to suit your business needs and budget. No rigid contracts or hidden fees!
Cloud Phone System
Our cloud phone system comes packed with features, including unlimited calling, video conferencing, call routing, voicemail transcription, call recording, auto-attendant, and much more. We also offer advanced AI-powered features for enhanced productivity and insights.
Yes, Ultatel seamlessly integrates with leading CRMs like Salesforce, HubSpot, and Zoho. This integration allows you to access customer data within the phone system, streamline workflows, and enhance customer interactions.
Cloud Contact Center
Ultatel’s cloud contact center solution empowers your agents to work from anywhere with an internet connection. Features like remote monitoring, team collaboration tools, and mobile accessibility ensure seamless productivity and excellent customer service, regardless of location.
Our AI-powered features include intelligent call routing, automated quality scoring, real-time agent assistance, and insightful analytics. These features help reduce wait times, improve agent performance, and provide a superior customer experience.
Microsoft Teams Integration
No, Ultatel offers a complete Microsoft Teams integration solution, including our certified Session Border Controller (SBC). There’s no need for additional hardware – it’s a fully cloud-based service.
Yes, we fully support Microsoft Direct Routing. Our solution enables you to make and receive calls, send SMS messages, and access other phone system features directly within the Microsoft Teams interface on your desktop, mobile app, or web browser.
Ultatel enhances your Teams calling experience with advanced features, including international calling capabilities, enhanced call quality and reliability, comprehensive call analytics, and seamless integration with your existing phone infrastructure.
