#1 Cloud Contact Center Solution
Microsoft Connected Contact Center Solution
#1 Rated in Contact Center Overall Value and Customer Support
Create the customer experience your business requires, while giving leadership the tools to meet budgeted overhead and production costs.
Best Value Guarantee
No one provides a turnkey contact center system with the functionality you require at a better price. ULTATEL is committed to delivering maximum end-to-end value to your business.
Completely Customizable
Adapt the cloud contact center to the needs of your business – not the other way around.
Reliable and Secure
Count on 99.999% guaranteed uptime, HD voice quality, a disasterproof network and stringent levels of security
Quality Assurance Your Way
Advanced quality assurance tools and analytics that will take your Quality Assurance process to the next level. Your Quality Assurance module enables targeted call monitoring based on built-in or custom key performance indicators (KPIs). You set your KPI targets and benchmark your agents during customer interactions on metrics that reflect your business goals.
Advanced Queue Management
Call queue admins and members can use the call queue realtime analytics dashboard to make effective data-driven decisions. The call queue real-time analytics dashboard provides critical details like service level, average call handling times, call volume counts, average/longest wait time, completed/abandoned/overflow call counts, and more with the ability to drill down further into specific sites, call queues, and agents.
Enable WFH or Remote Workers
All members of your team have the freedom to work at home, in the office, or even while on the go. It’s made possible by our single user-friendly system. Monitoring and reporting capabilities help keep a tab on your remote workers
Powerful Reporting and Analytics
ULTATEL’s advanced Reporting and Analytics features enable managers to build comprehensive call center reporting powered by real-time data. Managment has a single platform to monitor operations and manage their contact center team – no matter where they’re located. Easily spot trend performance through out-of-the-box and custom reports.
Skill-based Routing and Queuing
Enable your teams to get the most appropriate call for them – organize your teams by their knowledge base and allow the system to route to the first available caller with the skillsets required.
Integrations and Call Pops
Integrate with CRMs allowing your caller’s inbound call to pop information as the call arrives at the agent’s desk. Log calls and track inbound and outbound calls for analytics.
Business of all Sizes Trust ULTATEL
ULTATEL Cloud Contact Center Pricing
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Feature Summary | Contact | Plus* | Ultimate |
|---|---|---|---|
| Fully-Managed Cloud PBX |  | | |
| 24/7 Live Customer Support | Phone & Email | Phone & Email | Phone & Email |
| Unlimited Calling for US & Canada | | | |
| Keep Existing Number – Free porting | Up to 20 | Up to 50 | Up to 100 |
| Video Conferencing | Up to 100 | Up to 100 | Up to 100 |
| Video Conference Bridges | 1 Per Acct | 1 Per Acct | 1 Per Acct |
| Transcribed Voicemail to Email | | | |
| Voice, SMS & Fax on the same phone number | | | |
| Auto Attendants | | | |
| IVR Menus | | | |
| Unlimited Internet Faxing | | | |
| Call Presence | | | |
| Customized music on Hold | | | |
| HD Voice | | | |
| Works with Desktop, Softphone or Mobile App | | | |
| Graphical Call Flow | | | |
| Audio Conferencing | | | |
| Unlimited Ring Groups | | | |
| Call Forwarding, Caller ID, Call Waiting | | | |
| Call Parking | | | |
| Group Paging | | | |
| Intercom | | | |
| Greetings | | | |
| Call Blocking | | | |
| Call Notify | | | |
| Advanced Call Analytics and Reporting | | | |
| Web Management Portal | | | |
| Call Queuing | | | |
| Call Recording | | | |
| Call Monitoring | | | |
| Call Whispering | | | |
| Advanced Queuing Features | | | |
| Skills Based Routing | | | |
| Microsoft Teams SBC | Included | Included | Included |
| Toll Free Number* | Free | Free | Free |
| Toll Free Minute/overage | $0.03 | $0.03 | $0.03 |
| Advanced IVR Features | | | |
| Voicemail Notification New | | | |
| Voicemail Drop New | | | |
| Advanced Queue Analytics & Reporting | | | |
| Quality Assurance Module | | | |
| Customized Call Scoring Templates | | | |
| Quality Assurance Analytics | | | |
| SMS Messaging platform | | | |
| Salesforce Integration | | ||
| Microsoft Dynamics Integration | | ||
| Pipedrive Integration | | ||
| Zoho Integration | | ||
| Zendesk Integration | | ||
| Customized Reports | | ||
| LDAP Corporate Directory | | ||
| Multi-Project Conference Service | | ||
| Queue Callback | |
Bring People Together for Better Customer Experiences
Your Peace of Mind is Our #1 Priority
Nicole Sithithavorn
COO, Remodel USA
Dr. Sherif Elhady
Tru Orthodontics
