The #1 Cloud Contact Center Solution

Create amazing experiences at the right ROI.
Solution Certified for Microsoft teams
The #1 Microsoft Teams Contact Center Solution

#1 Rated in Contact Center Overall Value and Customer Support

Create the customer experience your business requires, while giving leadership the tools to meet budgeted overhead and production costs.

Best Value Guarantee

No one provides a turnkey contact center system with the functionality you require at a better price. ULTATEL is committed to delivering maximum end-to-end value to your business.

Completely Customizable

Adapt the cloud contact center to the needs of your business – not the other way around.

Reliable and Secure

Count on 99.999% guaranteed uptime, HD voice quality, a disasterproof network and stringent levels of security

Quality Assurance Your Way

Advanced quality assurance tools and analytics that will take your Quality Assurance process to the next level. Your Quality Assurance module enables targeted call monitoring based on built-in or custom key performance indicators (KPIs). You set your KPI targets and benchmark your agents during customer interactions on metrics that reflect your business goals.

Advanced Queue Management

Call queue admins and members can use the call queue realtime analytics dashboard to make effective data-driven decisions. The call queue real-time analytics dashboard provides critical details like service level, average call handling times, call volume counts, average/longest wait time, completed/abandoned/overflow call counts, and more with the ability to drill down further into specific sites, call queues, and agents.

Enable WFH or Remote Workers

All members of your team have the freedom to work at home, in the office, or even while on the go. It’s made possible by our single user-friendly system. Monitoring and reporting capabilities help keep a tab on your remote workers

Powerful Reporting and Analytics

ULTATEL’s advanced Reporting and Analytics features enable managers to build comprehensive call center reporting powered by real-time data. Managment has a single platform to monitor operations and manage their contact center team – no matter where they’re located. Easily spot trend performance through out-of-the-box and custom reports.

Skill-based Routing and Queuing

Enable your teams to get the most appropriate call for them – organize your teams by their knowledge base and allow the system to route to the first available caller with the skillsets required.

Integrations and Call Pops

Integrate with CRMs allowing your caller’s inbound call to pop information as the call arrives at the agent’s desk. Log calls and track inbound and outbound calls for analytics.

Business of all Sizes Trust ULTATEL

ULTATEL Cloud Contact Center Pricing

Number of Users
Contact
Starts at
$37.95
$37.95
Per month / user
Plus
Starts at
$40.95
$40.95
Per month / user
Ultimate
Starts at
$43.95
$43.95
Per month / user

Compare Plans

 

Feature Summary

 

Contact

 

Plus*

 

Ultimate

Fully-Managed Cloud PBX
24/7 Live Customer SupportPhone & EmailPhone & EmailPhone & Email
Unlimited Calling for US & Canada
Keep Existing Number – Free portingUp to 20Up to 50Up to 100
Video ConferencingUp to 100Up to 100Up to 100
Video Conference Bridges1 Per Acct1 Per Acct1 Per Acct
Transcribed Voicemail to Email
Voice, SMS & Fax on the same phone number
Auto Attendants
IVR Menus
Unlimited Internet Faxing
Call Presence
Customized music on Hold
HD Voice
Works with Desktop, Softphone or Mobile App
Graphical Call Flow
Audio Conferencing
Unlimited Ring Groups
Call Forwarding, Caller ID, Call Waiting
Call Parking
Group Paging
Intercom
Greetings
Call Blocking
Call Notify
Advanced Call Analytics and Reporting
Web Management Portal
Call Queuing
Call Recording
Call Monitoring
Call Whispering
Advanced Queuing Features
Skills Based Routing
Microsoft Teams SBCIncludedIncludedIncluded
Toll Free Number*FreeFreeFree
Toll Free Minute/overage$0.03$0.03$0.03
Advanced IVR Features
Voicemail Notification New 
Voicemail Drop New 
Advanced Queue Analytics & Reporting 
Quality Assurance Module 
Customized Call Scoring Templates 
Quality Assurance Analytics 
SMS Messaging platform 
Salesforce Integration  
Microsoft Dynamics Integration  
Pipedrive Integration  
Zoho Integration  
Zendesk Integration  
Customized Reports  
LDAP Corporate Directory  
Multi-Project Conference Service  
Queue Callback  

Bring People Together for Better Customer Experiences

Your Peace of Mind is Our #1 Priority

“We absolutely love the reliability of the service and the responsiveness of the team!”
Remodel USA

Nicole Sithithavorn

COO, Remodel USA

“Implementation was seamless. We have such a great experience!”
Tru Orthodontics

Dr. Sherif Elhady

Tru Orthodontics

Bring People Together for Better Customer Experiences