Feature Summary
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| Fully-Managed Cloud PBX
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| Unlimited Calling for US & Canada
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| 24/7 Live Customer Support
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Email
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Phone & Email |
Phone & Email |
Phone & Email |
| Desktop and Conference Phones
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| Mobile Apps
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| Keep Existing number – Free porting
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| Dedicated Audio Conference Bridge
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1 per Account |
1 per User |
1 per User |
| Unlimited video calling
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| Unlimited Video Meetings
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up to 10 participants
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Up to 20 participants |
Up to 100 participants |
Up to 100 participants |
| Team messaging, collaboration, and video
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| Voice, SMS & Fax on same phone number
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| Toll-free number
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Free
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Free |
Free |
Free |
| Toll-free per minute/overage
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$0.03
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$0.03 |
$0.03 |
$0.03 |
| Mobile Texting SMS/MMS
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| Voice Analytics
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| Integrations with MS Outlook and Google Contacts
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| Unlimited Inbound Fax
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| Voicemail to email notifications
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| Voicemail to SMS notifications
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| Reporting
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| Advanced Call Handling
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| Microsoft Teams SBC
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See Details |
See Details |
See Details |
| Call recording
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| CRM Integrations
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Business Phone
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| Unlimited calling within the U.S. and CA**
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| Keep Existing number – Free porting
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| High-definition (HD) voice
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| Auto Attendants
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| IVR Menus / Custom Voice Prompts
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| Unlimited Internet Faxing
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| Toll Free Number
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Free
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Free |
Free |
Free |
| Toll-free per minute/overage
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$0.03
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$0.03 |
$0.03 |
$0.03 |
| Multi-level auto attendant
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Team Productivity
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| Team Presence
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| Shared line appearance
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| Busy lamp field
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| Call Blocking
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| Customized music on Hold
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| Ring Groups
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1
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Unlimited |
Unlimited |
Unlimited |
| Unlimited Mobile Texting SMS/MMS
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| Voice to email notifications
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| Voicemail to SMS notifications
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| Voicemail transcription
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| Call Parking
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| Group Paging
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| Intercom
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| Call Notify
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| Call Queuing
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| Voicemail Drop
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| Call Recording
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| Call Monitoring
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| Call Whispering
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Team Collaboration
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| 1:1 Chat
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| Team Chat
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| Private group messaging
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| Screen sharing
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| One-to-one video calling
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| Unlimited video calling
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Meetings
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| Audio conference Bridge
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1 per Account |
1 per User |
1 per User |
| Unlimited video calling (peer-to-peer)
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| HD video calling
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| Unlimited Video Meetings
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up to 10 participants
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up to 20 participants |
up to 100 participants |
up to 100 participants |
| Dedicated Video Conference Bridge
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1 per Account
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1 per Account |
1 per User |
1 per User |
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Quality Assurance
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| Dynamic templates
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| Custom Questions and scoring
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| QA analytics
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| Real-time scoring
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| Unlimited templates
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Analytics & Reporting
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| Real Time Reports
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| Call log reports
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| Voice Analytics
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| Graphical Call Flow
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| User and team performance
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| Custom reports
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| Advanced Queue Analytics
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| Quality Assurance Analytics
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| Multi-Project Conference Reporting
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System Administration
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| Admin portal
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| User portal
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| Dashboard
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| Real-time system status alerts
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Integrations
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| MS Outlook
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| Google Contacts
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| Microsoft Teams SBC
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See Details |
See Details |
See Details |
| MS Teams Direct Routing
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| Salesforce
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| Microsoft Dynamics
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| Pipedrive
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| Zoho
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| Zendesk
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| LDAP Corporate Directory
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SMS Survey
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| Mobile-enabled
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| Survey templates
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| Branding and customization
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| Survey shortlinks
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| Email notifications
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| Survey analytics
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| Question skip logic
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| Survey scheduling
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| Spam protection
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| Custom landing pages
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Phones
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| Bring your own device (BYOD)
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| Phone rental options
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| Desk Phone
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| Conference phone
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Support
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| Email support
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24/7
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24/7 |
24/7 |
24/7 |
| Chat support
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24/7 |
24/7 |
24/7 |
| Phone support
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24/7 |
24/7 |
24/7 |
| Real-time system status alerts
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| Professional Implementation
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| Multi-site support
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