- SALES: 844-858-2835
- SUPPORT: 800-930-9912
IGNITE | PROFESSIONAL | PREMIUM | ULTIMATE | |
|---|---|---|---|---|
Feature Summary | ||||
| Fully-Managed Cloud PBX | ||||
| Unlimited Calling for US & Canada | ||||
| 24/7 Live Customer Support | Phone & Email | Phone & Email | Phone & Email | |
| Desktop and Conference Phones | ||||
| Mobile Apps | ||||
| Keep Existing number – Free porting | ||||
| Dedicated Audio Conference Bridge | 1 per Account | 1 per User | 1 per User | |
| Unlimited video calling | ||||
| Unlimited Video Meetings | up to 10 participants | Up to 20 participants | Up to 100 participants | Up to 100 participants |
| Team messaging, collaboration, and video | ||||
| Voice, SMS & Fax on same phone number | ||||
| Toll-free number | Free | Free | Free | Free |
| Toll-free per minute/overage | $0.03 | $0.03 | $0.03 | $0.03 |
| Mobile Texting SMS/MMS | ||||
| Voice Analytics | ||||
| Integrations with MS Outlook and Google Contacts | ||||
| Unlimited Inbound Fax | ||||
| Voicemail to email notifications | ||||
| Voicemail to SMS notifications | ||||
| Reporting | ||||
| Advanced Call Handling | ||||
| Microsoft Teams SBC | See Details | See Details | See Details | |
| Call recording | ||||
| Video conference recording | ||||
| CRM Integrations | ||||
Business Phone | ||||
| Unlimited calling within the U.S. and CA** | ||||
| Keep Existing number – Free porting | ||||
| High-definition (HD) voice | ||||
| Auto Attendants | ||||
| IVR Menus / Custom Voice Prompts | ||||
| Unlimited Internet Faxing | ||||
| Toll Free Number | Free | Free | Free | Free |
| Toll-free per minute/overage | $0.03 | $0.03 | $0.03 | $0.03 |
| Multi-level auto attendant | ||||
Team Productivity | ||||
| Team Presence | ||||
| Shared line appearance | ||||
| Busy lamp field | ||||
| Call Blocking | ||||
| Customized music on Hold | ||||
| Ring Groups | 1 | Unlimited | Unlimited | Unlimited |
| Unlimited Mobile Texting SMS/MMS | ||||
| Voice to email notifications | ||||
| Voicemail to SMS notifications | ||||
| Voicemail transcription | ||||
| Call Parking | ||||
| Group Paging | ||||
| Intercom | ||||
| Call Notify | ||||
| Call Queuing | ||||
| Voicemail Drop | ||||
| Call Recording | ||||
| Call Monitoring | ||||
| Call Whispering | ||||
Team Collaboration | ||||
| 1:1 Chat | ||||
| Team Chat | ||||
| Private group messaging | ||||
| Screen sharing | ||||
| One-to-one video calling | ||||
| Unlimited video calling | ||||
Meetings | ||||
| Audio conference Bridge | 1 per Account | 1 per User | 1 per User | |
| Unlimited video calling (peer-to-peer) | ||||
| HD video calling | ||||
| Unlimited Video Meetings | up to 10 participants | up to 20 participants | up to 100 participants | up to 100 participants |
| Dedicated Video Conference Bridge | 1 per Account | 1 per Account | 1 per User | 1 per User |
| Video conference recording | ||||
Quality Assurance | ||||
| Dynamic templates | ||||
| Custom Questions and scoring | ||||
| QA analytics | ||||
| Real-time scoring | ||||
| Unlimited templates | ||||
Analytics & Reporting | ||||
| Real Time Reports | ||||
| Call log reports | ||||
| Voice Analytics | ||||
| Graphical Call Flow | ||||
| User and team performance | ||||
| Custom reports | ||||
| Advanced Queue Analytics | ||||
| Quality Assurance Analytics | ||||
| Multi-Project Conference Reporting | ||||
System Administration | ||||
| Admin portal | ||||
| User portal | ||||
| Dashboard | ||||
| Real-time system status alerts | ||||
Integrations | ||||
| MS Outlook | ||||
| Google Contacts | ||||
| Microsoft Teams SBC | See Details | See Details | See Details | |
| MS Teams Direct Routing | ||||
| Salesforce | ||||
| Microsoft Dynamics | ||||
| Pipedrive | ||||
| Zoho | ||||
| Zendesk | ||||
| Customized Reports | ||||
| LDAP Corporate Directory | ||||
SMS Survey | ||||
| Mobile-enabled | ||||
| Survey templates | ||||
| Branding and customization | ||||
| Survey shortlinks | ||||
| Email notifications | ||||
| Survey analytics | ||||
| Question skip logic | ||||
| Survey scheduling | ||||
| Spam protection | ||||
| Custom landing pages | ||||
Phones | ||||
| Bring your own device (BYOD) | ||||
| Phone rental options | ||||
| Desk Phone | ||||
| Conference phone | ||||
Support | ||||
| Email support | 24/7 | 24/7 | 24/7 | 24/7 |
| Chat support | 24/7 | 24/7 | 24/7 | |
| Phone support | 24/7 | 24/7 | 24/7 | |
| Real-time system status alerts | ||||
| Professional Implementation | ||||
| Multi-site support | ||||
CONTACT | PLUS | ULTIMATE | ||
|---|---|---|---|---|
| Fully-Managed Cloud PBX | ||||
| 24/7 Live Customer Support | Phone & Email | Phone & Email | Phone & Email | |
| Unlimited Calling for US & Canada | ||||
| Keep Existing number – Free porting | Up to 20 | Up to 50 | Up to 100 | |
| Video Conferencing | Up to 100 | Up to 100 | Up to 100 | |
| Video Conference Bridges | 1 Per Acct | 1 Per Acct | 1 Per Acct | |
| Transcribed Voicemail to Email | ||||
| Voice, SMS & Fax on same phone number | ||||
| Auto Attendants | ||||
| IVR Menus | ||||
| Unlimited Internet Faxing | ||||
| Call Presence | ||||
| Customized music on Hold | ||||
| HD Voice | ||||
| Works with Desktop, Soft phone or Mobile App | ||||
| Graphical Call Flow | ||||
| Audio Conferencing | ||||
| Unlimited Ring Groups | ||||
| Call Forwarding, Caller ID, Call Waiting | ||||
| Call Parking | ||||
| Group Paging | ||||
| Intercom | ||||
| Greetings | ||||
| Call Blocking | ||||
| Call Notify | ||||
| Advanced Call Analytics and Reporting | ||||
| Web Management Portal | ||||
| Call Queuing | ||||
| Call Recording | ||||
| Call Monitoring | ||||
| Call Whispering | ||||
| Advanced Queuing Features | ||||
| Skills Based Routing | ||||
| Microsoft Teams SBC | See Details | See Details | See Details | |
| Toll Free Number* | Free | Free | Free | |
| Toll Free Minutes* ($0.03 per minute over) | 100 | 2,500 | 10,000 | |
| Advanced IVR Features | ||||
| Voicemail Notification New | ||||
| Voicemail Drop New | ||||
| Advanced Queue Analytics & Reporting | ||||
| Quality Assurance Module | ||||
| Customized Call Scoring Templates | ||||
| Quality Assurance Analytics | ||||
| SMS Messaging platform | ||||
| Salesforce Integration | ||||
| Microsoft Dynamics Integration | ||||
| Pipedrive Integration | ||||
| Zoho Integration | ||||
| Zendesk Integration | ||||
| Customized Reports | ||||
| LDAP Corporate Directory | ||||
| Multi-Project Conference Service | ||||
| Queue Callback |
TEAMS SBC + CALLING PLAN | STAND ALONE TEAMS SBC | |||
|---|---|---|---|---|
| Unlimited Minutes US and Canada | ||||
| 99.999% Uptime SLA on Calling | ||||
| 24/7 Live Managed Service & Support | ||||
| Hosted on ULTATEL or Public Cloud** | ||||
| 99.999% Uptime SLA on the SBC | ||||
| Certified Direct Routing | ||||
| Auto Attendants | ||||
| Bridge TDM and IP Peering Migrations | ||||
| Busy on Busy | ||||
| Call Admission Control (CAC) | ||||
| Call Escalation | ||||
| Call Park Park | ||||
| Call Quality | ||||
| Call Queuing | ||||
| Caller ID Masking | ||||
| Calling Transfers and Handling | ||||
| Click to call | ||||
| Custom Contact Groups | ||||
| Custom Ring Tones | ||||
| Dial Pad in Teams | ||||
| Dial Plans | ||||
| Direct Routing dashboard | ||||
| Do not Disturb and Breakthrough | ||||
| Dynamic Emergency Calling/E911 | ||||
| Enhanced Security Encryption | ||||
| Extension Dialing | ||||
| Feature Notes | ||||
| Free Number Porting | ||||
| Full Delegation Support | ||||
| Full-function Native SBC | ||||
| Greeting | ||||
| IVR Menus | ||||
| Location-Based Routing | ||||
| Media Bypass (Financial, Government) | Upon Request | Upon Request | ||
| Media Transcoding | ||||
| Microsoft SBC Updates, as Required | ||||
| Out of Office support (Scheduling) | ||||
| Routing Rules | ||||
| Screen Sharing from chat | ||||
| Secure Calling between Tenants | ||||
| Shared Line Appearance | ||||
| Simultaneous/Group Ringing | ||||
| SIP-Message Manipulation (SMM) | ||||
| Speed Dial | ||||
| Three-way PSTN calls | ||||
| TLS/SRTP High-Performance Firewalls | ||||
| TTY Support | ||||
| Transcribed Voicemail to Email | ||||
| Works with Desktop, Soft phone or Mobile | ||||
| Web Management Portal | ||||
| Load Balancing | Available | Available | ||
| Burstability – Up to 3 Additional Concurrent | Available | Available | ||
| Redundant SBC | Available | Available | ||
| Free Toll-Free Number* | ||||
| International Inbound Numbers (80+ Countries) | ||||
| International Outbound Per Minute | See Here |
General Add-ons | Price | Type |
|---|---|---|
Domestic SIP Trunk | $14.99 | /Month |
Fax Line Unlimited In & Out | $14.99 | /Month |
Fax Line Unlimited In + 500 Minutes out (Extra Minute out $0.03) | $10.99 | /Month |
Additional Domestic Toll Free ($0.03 per Min) | $2.99 | /Month |
Additional Local Number | $1.99 | /Month |
International DID Number (80+ Countries) | Varies | |
International Per Minute Rate | Varies |
Prices do not include any applicable state and federal taxes and fees. This is not intended to list all possible configurations, features, or pricing; please see a ULTATEL representative and written proposal.
Copyright 2022 ULTATEL, LLC | All Rights Reserved
