ULTATEL Business Phone System Pricing

Number of Users

Professional

Starts at
$22.95
$16.95
Per month / user
  • No limit on the number of users
  • Unlimited Auto-attendants
  • Unlimited ring groups
  • Advanced call handling
  • Hold Music
  • Video conferencing, up to 20 participants
  • Desktop Phones
  • Advanced reporting & Analytics Voicemail
  •  24/7/365 Support
  •  Voicemail Transcription

Premium

Starts at
$26.95
$19.45
Per month / user
  • Everything in Professional, Plus
  • Video conferencing, up to 100 participants
  • Call Queuing
  • Voicemail Drop
  • Call Recording
  • Call Whispering
  • Call Monitoring
  • Quality Assurance
  • Customized Reports

Ultimate

Starts at
$29.95
$27.45
Per month / user
  • Everything in Premium, Plus
  • After Call SMS/Automated Surveys
  • CRM Integrations with Salesforce, Pipedrive, Zoho, Zendesk, Microsoft Dynamics Corporate directory (LDAP)
  • Single sign-on (SSO)
  • Custom integrations* with specialized apps
  • Smart IVR integration
 

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Feature Summary

Professional

Premium

Ultimate

Fully-Managed Cloud PBX
Unlimited Calling for US & Canada
24/7 Live Customer Support Phone & Email Phone & Email Phone & Email
Desktop and Conference Phones
Mobile Apps
Keep Existing number – Free porting
Dedicated Audio Conference Bridge 1 per Account 1 per User 1 per User
Unlimited video calling
Unlimited Video Meetings Up to 20 participants Up to 100 participants Up to 100 participants
Team messaging, collaboration, and video
Voice, SMS & Fax on the same phone number
Toll-free number Free Free Free
Toll-free per minute/overage $0.03 $0.03 $0.03
Mobile Texting SMS/MMS
Voice Analytics
Integrations with MS Outlook and Google Contacts
Unlimited Inbound Fax
Voicemail to email notifications
Voicemail to SMS notifications
Reporting
Advanced Call Handling
Microsoft Teams SBC See Details See Details See Details
Call recording
CRM Integrations
 

Business Phone

 

Professional

 

Premium

 

Ultimate

Unlimited calling within the U.S. and CA**
Keep Existing number – Free porting
High-definition (HD) voice
Auto Attendants
IVR Menus / Custom Voice Prompts
Unlimited Internet Inbound Faxing
Toll Free NumberFreeFreeFree
Toll-free per minute/overage$0.03$0.03$0.03
Multi-level auto attendant

Team Productivity

Professional

Premium

Ultimate

Team Presence
Shared line appearance
Busy lamp field
Call Blocking
Customized music on Hold
Ring Groups Unlimited Unlimited Unlimited
Unlimited Mobile Texting SMS/MMS
Voice to email notifications
Voicemail to SMS notifications
Voicemail transcription
Call Parking
Group Paging
Intercom
Call Notify
Call Queuing
Voicemail Drop
Call Recording
Call Monitoring
Call Whispering

Meetings

Professional

Premium

Ultimate

Audio Conference Bridge 1 per Account 1 per User 1 per User
Unlimited video calling (peer-to-peer)
HD video calling
Unlimited Video Meetings up to 20 participants up to 100 participants up to 100 participants
Dedicated Video Conference Bridge 1 per Account 1 per User 1 per User

Quality Assurance

Professional

Premium

Ultimate

Dynamic templates
Custom Questions and scoring
QA analytics
Real-time scoring
Unlimited templates

Analytics & Reporting

Professional

Premium

Ultimate

Real-Time Reports
Call log reports
Voice Analytics
Graphical Call Flow
User and team performance
Custom reports
Advanced Queue Analytics
Quality Assurance Analytics
Multi-Project Conference Reporting

System Administration

Professional

Premium

Ultimate

Admin Portal
User portal
Dashboard
Real-time system status alerts

Integrations

Professional

Premium

Ultimate

MS Outlook
Google Contacts
Microsoft Teams SBC See Details See Details See Details
MS Teams Direct Routing
Salesforce
Microsoft Dynamics
Pipedrive
Zoho
Zendesk
LDAP Corporate Directory

SMS Survey

Professional

Premium

Ultimate

Mobile-enabled
Survey templates
Branding and customization
Survey short links
Email notifications
Survey Analytics
Question skip logic
Survey scheduling
Spam protection
Custom landing pages

Phones

Professional

Premium

Ultimate

Bring your own device (BYOD)
Phone rental options
Desk Phone
Conference phone

Support

Professional

Premium

Ultimate

Email support 24/7 24/7 24/7
Chat support 24/7 24/7 24/7
Phone support 24/7 24/7 24/7
Real-time system status alerts
Professional Implementation
Multi-site support

ULTATEL Microsoft Teams SBC Pricing

Payment Plan
Number of Users
SBC Only
Starts at
$1.30
Per month / user
SBC + Calling Plan*
Starts at
$10.30
Per month / user

Compare Plans

Feature Summary

SBC Only

SBC + Calling Plan*

Unlimited Minutes US and Canada
99.999% Uptime SLA on Calling
24/7 Live Managed Service & Support
Hosted on ULTATEL or Public Cloud**
99.999% Uptime SLA on the SBC
Certified Direct Routing
Auto Attendants
Bridge TDM and IP Peering Migrations
Busy on Busy
Call Admission Control (CAC)
Call Escalation
Call Park Park
Call Quality
Call Queuing
Caller ID Masking
Calling Transfers and Handling
Click to call
Custom Contact Groups
Custom Ring Tones
Dial Pad in Teams
Dial Plans
Direct Routing dashboard
Do not Disturb and Breakthrough
Dynamic Emergency Calling/E911
Enhanced Security Encryption
Extension Dialing
Feature Notes
Free Number Porting
Full Delegation Support
Full-function Native SBC
Greeting
IVR Menus
Location-Based Routing
Media Bypass (Financial, Government) Upon Request Upon Request
Media Transcoding
Microsoft SBC Updates, as Required
Out of Office support (Scheduling)
Routing Rules
Screen Sharing from chat
Secure Calling between Tenants
Shared Line Appearance
Simultaneous/Group Ringing
SIP-Message Manipulation (SMM)
Speed Dial
Three-way PSTN calls
TLS/SRTP High-Performance Firewalls
TTY Support
Transcribed Voicemail to Email
Works with Desktop, Soft phone or Mobile
Web Management Portal
Load Balancing Available Available
Burstability – Up to 3 Additional Concurrent Available Available
Redundant SBC Available Available
Free Toll-Free Number*
International Inbound Numbers (80+ Countries)
International Outbound Per Minute See Here

ULTATEL Cloud Contact Center Pricing

Number of Users
Contact
Starts at
$37.95
$37.95
Per month / user
Plus
Starts at
$40.95
$40.95
Per month / user
Ultimate
Starts at
$43.95
$43.95
Per month / user

Compare Plans

 

Feature Summary

 

Contact

 

Plus*

 

Ultimate

Fully-Managed Cloud PBX
24/7 Live Customer SupportPhone & EmailPhone & EmailPhone & Email
Unlimited Calling for US & Canada
Keep Existing Number – Free portingUp to 20Up to 50Up to 100
Video ConferencingUp to 100Up to 100Up to 100
Video Conference Bridges1 Per Acct1 Per Acct1 Per Acct
Transcribed Voicemail to Email
Voice, SMS & Fax on the same phone number
Auto Attendants
IVR Menus
Unlimited Internet Faxing
Call Presence
Customized music on Hold
HD Voice
Works with Desktop, Softphone or Mobile App
Graphical Call Flow
Audio Conferencing
Unlimited Ring Groups
Call Forwarding, Caller ID, Call Waiting
Call Parking
Group Paging
Intercom
Greetings
Call Blocking
Call Notify
Advanced Call Analytics and Reporting
Web Management Portal
Call Queuing
Call Recording
Call Monitoring
Call Whispering
Advanced Queuing Features
Skills Based Routing
Microsoft Teams SBCSee DetailsSee DetailsSee Details
Toll Free Number*FreeFreeFree
Toll Free Minutes* ($0.03 per minute over)$0.03$0.03$0.03
Advanced IVR Features
Voicemail Notification New 
Voicemail Drop New 
Advanced Queue Analytics & Reporting 
Quality Assurance Module 
Customized Call Scoring Templates 
Quality Assurance Analytics 
SMS Messaging platform 
Salesforce Integration  
Microsoft Dynamics Integration  
Pipedrive Integration  
Zoho Integration  
Zendesk Integration  
Customized Reports  
LDAP Corporate Directory  
Multi-Project Conference Service  
Queue Callback  

Prices do not include any applicable state and federal taxes and fees. This is not intended to list all possible configurations, features, or pricing; please see a ULTATEL representative and written proposal.

** Teams SBC has a one-time setup fee of $750 per account. Teams SBC requires hosting on a cloud provided by ULTATEL, hosting is billed at an additional $0.45 per user per month. Teams SBC with Clarity Package pricing assumes the lowest possible price product of $15.95 (1000 seats, under contract) + the SBC price, final pricing would be evaluated based on your selection of Clarity product and seats. Licensing requirements and pricing for Microsoft® are not quoted by ULTATEL, please note that a license may be required for Microsoft Teams® phone integration. Microsoft® and Microsoft Teams® are trademarks of Microsoft Corporation.
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“Ultatel’s level of expertise and support made this project 100% seamless, and they continue to provide outstanding service to our organization, all of us at TLC could not be happier! Thanks Ultatel for helping us stay productive!”​
The Land Conservancy of New Jersey​

Robert J Santee​
IT/Project Manager
The Land Conservancy of New Jersey​

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“We have been using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It saves a lot of time when you on the road. Also, the afterhours messaging is more professional. We need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”
Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

#1 Rated in Business Phone System Overall Value and Customer Support

We’re honored to be ranked #1 in Overall Value and Customer Support by the buyer communities on Capterra and GetApp.

ULTATEL is the only provider that achieved a perfect 100 score on Customer Support from the buyer communities on Capterra and GettApp.

Capterra is the world’s leading business software reviews and selection platform; GetApp advise tech-savvy business professionals to help them find the software and apps that best meet their needs.
Capterra Report

#1 Rated in Contact Center Overall Value and Customer Support

We’re honored to be Ranked #1 in Overall Value and Customer Support by the buyer community on Software Advice. ULTATEL is the only provider that achieved a perfect 100 score on Customer Support from the buyer community on Software Advice. Software Advice has helped over 800,000 businesses select software with live, one-on-one tailored support with software and industry experts.
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Partner Request

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

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Talk to an Expert​

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

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“Our company, La Finestra LC, just switched to ULTATEL, ​
the entire experience was great, the transition was seamless.
They have a great knowledgeable team. Thank you.”​ ​
La Finestra LC

Gabriela Lecaro
Controller, La Finestra LC