ULTATEL Plans & Pricing

Select your pricing preferences:

Contract - Pay Monthly
Save up to 30%
Month to Month
# Of USERS
IGNITE
$9.95
per user per month
Start Free 14-Day Free Trial
  • Up to 9 users
  • Unlimited voice & video calling
  • Unlimited Business Text SMS/MMS
  • Voice, SMS & Fax on same number
  • Auto-attendant
  • Voicemail to email notifications
  • Unlimited inbound fax
  • Team messaging
  • Mobile & desktop app
Not Available
PROFESSIONAL
$20.95
per user per month
  • Everything in Ignite, Plus
  • No limit on number of users
  • Unlimited Auto-attendants
  • Unlimited ring groups
  • Advanced call handling
  • Video conferencing, up to 20 participants
  • Teams & Teams SBC
  • Advanced reporting & Analytics
  • Voicemail Transcription
  • 24/7 support
PREMIUM
$24.95
per user per month
  • Everything in Professional, Plus
  • Video conferencing, up to 100 participants
  • Call Queuing
  • Voicemail Drop
  • Call Recording
  • Call Monitoring
  • Call Whispering
  • Quality Assurance
  • Customized Reports
ULTIMATE
$34.95
per user per month
  • Everything in Premium, Plus
  • After Call SMS/Automated Surveys
  • CRM Integrations with Salesforce, Pipedrive,
  • Zoho, Zendesk, Microsoft Dynamics
  • Corporate directory (LDAP)
  • Custom integrations* with specialized apps
  • Smart IVR integration
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IGNITE

PROFESSIONAL

PREMIUM

ULTIMATE

Feature Summary
       
Fully-Managed Cloud PBX
Unlimited Calling for US & Canada
24/7 Live Customer Support Email Phone & Email Phone & Email Phone & Email
Desktop and Conference Phones  
Mobile Apps
Keep Existing number – Free porting
Dedicated Audio Conference Bridge   1 per Account 1 per User 1 per User
Unlimited video calling  
Unlimited Video Meetings up to 10 participants Up to 20 participants Up to 100 participants Up to 100 participants
Team messaging, collaboration, and video
Voice, SMS & Fax on same phone number
Toll-free number Free Free Free Free
Toll-free per minute/overage $0.03 $0.03 $0.03 $0.03
Mobile Texting SMS/MMS
Voice Analytics
Integrations with MS Outlook and Google Contacts
Unlimited Inbound Fax
Voicemail to email notifications
Voicemail to SMS notifications  
Reporting
Advanced Call Handling  
Microsoft Teams SBC   See Details See Details See Details
Call recording    
CRM Integrations      
Business Phone
       
Unlimited calling within the U.S. and CA**
Keep Existing number – Free porting
High-definition (HD) voice
Auto Attendants
IVR Menus / Custom Voice Prompts
Unlimited Internet Faxing
Toll Free Number Free Free Free Free
Toll-free per minute/overage $0.03 $0.03 $0.03 $0.03
Multi-level auto attendant  
Team Productivity
       
Team Presence
Shared line appearance
Busy lamp field
Call Blocking
Customized music on Hold
Ring Groups 1 Unlimited Unlimited Unlimited
Unlimited Mobile Texting SMS/MMS
Voice to email notifications
Voicemail to SMS notifications  
Voicemail transcription  
Call Parking  
Group Paging  
Intercom  
Call Notify  
Call Queuing  
Voicemail Drop    
Call Recording    
Call Monitoring    
Call Whispering    
 
Team Collaboration
       
1:1 Chat
Team Chat
Private group messaging
Screen sharing
One-to-one video calling
Unlimited video calling  
       
Meetings
 
Audio conference Bridge   1 per Account 1 per User 1 per User
Unlimited video calling (peer-to-peer)
HD video calling  
Unlimited Video Meetings up to 10 participants up to 20 participants up to 100 participants up to 100 participants
Dedicated Video Conference Bridge 1 per Account 1 per Account 1 per User 1 per User
       
Quality Assurance
       
Dynamic templates    
Custom Questions and scoring    
QA analytics    
Real-time scoring    
Unlimited templates      
       
Analytics & Reporting
       
Real Time Reports
Call log reports
Voice Analytics
Graphical Call Flow  
User and team performance  
Custom reports    
Advanced Queue Analytics    
Quality Assurance Analytics    
Multi-Project Conference Reporting      
       
System Administration
       
Admin portal
User portal
Dashboard  
Real-time system status alerts  
       
Integrations
       
MS Outlook
Google Contacts
Microsoft Teams SBC   See Details See Details See Details
MS Teams Direct Routing  
Salesforce      
Microsoft Dynamics      
Pipedrive      
Zoho      
Zendesk      
LDAP Corporate Directory      
       
SMS Survey
       
Mobile-enabled      
Survey templates      
Branding and customization      
Survey shortlinks      
Email notifications      
Survey analytics      
Question skip logic      
Survey scheduling      
Spam protection      
Custom landing pages      
       
Phones
       
Bring your own device (BYOD)  
Phone rental options  
Desk Phone  
Conference phone  
       
Support
       
Email support 24/7 24/7 24/7 24/7
Chat support   24/7 24/7 24/7
Phone support   24/7 24/7 24/7
Real-time system status alerts  
Professional Implementation  
Multi-site support  
Contract
Month to Month
# Of USERS
CONTACT
$40.95
per user per month
PLUS
$43.95
per user per month
ULTIMATE
$46.95
per user per month
Compare plans
 

CONTACT

PLUS

ULTIMATE

Fully-Managed Cloud PBX  
24/7 Live Customer Support   Phone & Email Phone & Email Phone & Email
Unlimited Calling for US & Canada  
Keep Existing number – Free porting   Up to 20 Up to 50 Up to 100
Video Conferencing   Up to 100 Up to 100 Up to 100
Video Conference Bridges   1 Per Acct 1 Per Acct 1 Per Acct
Transcribed Voicemail to Email  
Voice, SMS & Fax on same phone number  
Auto Attendants  
IVR Menus  
Unlimited Internet Faxing  
Call Presence  
Customized music on Hold  
HD Voice  
Works with Desktop, Soft phone or Mobile App  
Graphical Call Flow  
Audio Conferencing  
Unlimited Ring Groups  
Call Forwarding, Caller ID, Call Waiting  
Call Parking  
Group Paging  
Intercom  
Greetings  
Call Blocking  
Call Notify  
Advanced Call Analytics and Reporting  
Web Management Portal  
Call Queuing  
Call Recording  
Call Monitoring  
Call Whispering  
Advanced Queuing Features  
Skills Based Routing  
Microsoft Teams SBC   See Details See Details See Details
Toll Free Number*   Free Free Free
Toll Free Minutes* ($0.03 per minute over)   100 2,500 10,000
Advanced IVR Features  
Voicemail Notification New    
Voicemail Drop New    
Advanced Queue Analytics & Reporting    
Quality Assurance Module    
Customized Call Scoring Templates    
Quality Assurance Analytics    
SMS Messaging platform    
Salesforce Integration      
Microsoft Dynamics Integration      
Pipedrive Integration      
Zoho Integration      
Zendesk Integration      
Customized Reports      
LDAP Corporate Directory      
Multi-Project Conference Service      
Queue Callback      
Choose Your Plan**:
Calling Plan
No Yes
# Of TEAMS USERS

As low as

$2.4

  • SBC-Only, per Month/User
  • No Setup Fee
Talk to an ExpertGet A Free Quote
TEAMS SBC + CALLING PLAN

$11.40
per user per month
STAND ALONE TEAMS SBC

$2.40
per user per month
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TEAMS SBC + CALLING PLAN

STAND ALONE TEAMS SBC

Unlimited Minutes US and Canada      
99.999% Uptime SLA on Calling      
24/7 Live Managed Service & Support    
Hosted on ULTATEL or Public Cloud**    
99.999% Uptime SLA on the SBC    
Certified Direct Routing    
Auto Attendants    
Bridge TDM and IP Peering Migrations    
Busy on Busy    
Call Admission Control (CAC)    
Call Escalation    
Call Park Park    
Call Quality    
Call Queuing    
Caller ID Masking    
Calling Transfers and Handling    
Click to call    
Custom Contact Groups    
Custom Ring Tones    
Dial Pad in Teams    
Dial Plans    
Direct Routing dashboard    
Do not Disturb and Breakthrough    
Dynamic Emergency Calling/E911    
Enhanced Security Encryption    
Extension Dialing    
Feature Notes    
Free Number Porting    
Full Delegation Support    
Full-function Native SBC    
Greeting    
IVR Menus    
Location-Based Routing    
Media Bypass (Financial, Government)   Upon Request Upon Request  
Media Transcoding    
Microsoft SBC Updates, as Required    
Out of Office support (Scheduling)    
Routing Rules    
Screen Sharing from chat    
Secure Calling between Tenants    
Shared Line Appearance    
Simultaneous/Group Ringing    
SIP-Message Manipulation (SMM)    
Speed Dial    
Three-way PSTN calls    
TLS/SRTP High-Performance Firewalls    
TTY Support    
Transcribed Voicemail to Email    
Works with Desktop, Soft phone or Mobile    
Web Management Portal    
Load Balancing   Available Available  
Burstability – Up to 3 Additional Concurrent   Available Available  
Redundant SBC   Available Available  
Free Toll-Free Number*      
International Inbound Numbers (80+ Countries)      
International Outbound Per Minute   See Here    

Prices do not include any applicable state and federal taxes and fees. This is not intended to list all possible configurations, features, or pricing; please see a ULTATEL representative and written proposal.

** Teams SBC has a one-time setup fee of $750 per account. Teams SBC requires hosting on a cloud provided by ULTATEL, hosting is billed at an additional $0.45 per user per month. Teams SBC with Clarity Package pricing assumes the lowest possible price product of $15.95 (1000 seats, under contract) + the SBC price, final pricing would be evaluated based on your selection of Clarity product and seats. Licensing requirements and pricing for Microsoft® are not quoted by ULTATEL, please note that a license may be required for Microsoft Teams® phone integration. Microsoft® and Microsoft Teams® are trademarks of Microsoft Corporation.

Partner Request

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Talk to an Expert

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Request Your Demo

“We have been using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It saves a lot of time when you on the road. Also, the afterhours messaging is more professional. We need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”
Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Request Your Quote

“Ultatel’s level of expertise and support made this project 100% seamless, and they continue to provide outstanding service to our organization, all of us at TLC could not be happier! Thanks Ultatel for helping us stay productive!”
The Land Conservancy of New Jersey

Robert J Santee
IT/Project Manager
The Land Conservancy of New Jersey

Start Your New Free Trial

“Our company, La Finestra LC, just switched to ULTATEL,
the entire experience was great, the transition was seamless.
They have a great knowledgeable team. Thank you.”
La Finestra LC

Gabriela Lecaro
Controller, La Finestra LC