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What to Look in an Enterprise Phone System When Choosing One For Your Business

Phone systems are often the unsung heroes in an organization but are undoubtedly one of the most vital aspects of a business.

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Cloud Phone System for Any Business Size

ULTATEL’s cloud phone system provides a flexible means for solopreneurs, teams, and large companies to communicate regardless of location and device.
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We Are Trusted By Organizations of All Sizes

Our VoIP solutions have made a difference in their savings,
productivity, collaboration, and customer experience — and it can for you, too.
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Phone System, VOIP Phone, Business Phone system

What is a Cloud Phone System?

A cloud phone system or a hosted PBX is a private branch exchange that allows you to make calls via the internet. This involves moving to a VoIP phone provider like ULTATEL. It removes many drawbacks of a traditional phone service, such as the need for separate hardware and limited functionality, to name a few.

Cloud Phone System Pros & Cons

PROS

Reduced costs

Compared to a traditional phone, a cloud VoIP phone system reduces your communication expenses up to 50% or even more.

Works in any industry

Healthcare, education, real estate, hospitality, and others are benefiting from the flexibility and convenience of cloud communications.

Separate work or business number

Keep your personal mobile number private with a VoIP number — or retain an existing business phone number if you prefer.

Multiple devices

Cloud-based phone calls are better since you’re able to do them from any device, including your mobile phone, desktop, or laptop computer as long as it’s internet-connected.

Features to match your growth

Streamline your operations with VoIP features, such as advanced call handling, reporting and analytics, and CRM integration.

CONS

Active internet connection

A cloud phone system only works when there’s stable and fast internet connection. However, reliable speeds can support multiple phone lines at once.

Limited information with emergency calls

This makes it challenging to trace 911 calls since internet calls lack accurate location data.

Staff training challenges

Moving from a traditional PBX to a virtual PBX means training staff members who may be slow in adopting new technologies.

Cloud-Based Phone System vs. Traditional Phone System

How do they compare? Spot the differences below.

Cloud-Based Phone System

Uses the internet to make calls and this can be done anywhere.

Multiple features that traditional phones don’t offer, which enables teams and businesses to do more.

Helps you enjoy more savings by eliminating the need for hardware, a dedicated IT staff, and expensive nationwide and international calls.

Getting work done from multiple locations is now possible with hosted VoIP. It’s suited for businesses that are fully remote or with hybrid work setups.

Traditional Phone System

Relies on copper wires, which force you to remain in a single location, such as your home or office.

Limits you to basic features, such as caller ID and voicemail.

Initial set-up fees, multiple lines, upgrades, maintenance, and other long-term costs eventually add up.

You cannot move your business without changing service providers and setting up a new phone system.

Cloud Phone System Features

As a leading VoIP service, ULTATEL has everything your business needs to scale and gain a competitive edge.
See our top cloud business phone features:

Auto Attendant

Get a virtual receptionist that transfers your incoming callers to the right department or employee to maintain quality customer service, especially outside regular business hours.

Toll-free Number

Our cloud-based phone service includes a toll-free number (without extra charge). This gives small and large businesses a professional image while allowing customers to reach them anytime.

Video Conferencing

Experience high-quality video collaboration with your team or business partners without time limits, bulky hardware, and delays. Do it anywhere right from your VoIP app.

Analytics & Reporting

See how you’re doing so you can make better decisions with our real-time reports, call log reports, user and team performance, and more. You can even create custom reports to focus on data that are most relevant to your business.

Integrations

ULTATEL offers popular third-party integrations for increased efficiency and multitasking. Our integrations include Google Contacts, Microsoft Teams, Zoho, Pipedrive, and Salesforce.

Unlimited Online Faxing

Cloud phone systems provide the advantage of delivering faxes minus on-premises hardware. Send faxes directly from your email or using our app.

Why Move to ULTATEL Cloud Phone System

Here are reasons our VoIP-based solution may be right for your business.

Round-the-clock support

When VoIP issues arise, you can rely on our 24/7 support team through email, chat, and phone. We also provide real-time status alerts so you can detect issues quickly.

Topnotch security

ULTATEL employs security measures to keep your communications and data safe from interception. Our security includes fire control, backup power, and 24/7 network monitoring. We also carry security certifications (GDPR, HIPAA, PCI, SOC 2, SOC 3).

All the features you need

We have the most useful features for team productivity, team collaboration, analytics, and more. You don’t have to use different apps and devices for online meetings, sending faxes, and making voice calls.

Support remote working

Because we’re a cloud-based phone service, we make sure that you can easily set-up a remote working environment. It doesn’t matter where your employees are located.

Award-Winning Cloud Phone System Provider That Businesses Trust

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See all of our awards

ULTATEL Transparent Pricing

Our Plans Are Fully Customizable With Clear Pricing. No Hidden Fees or Charges.

Professional

Starts at
$17.95
$13.95
$13.95
Per month / user
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  • No limit on the number of users
  • Unlimited Auto-attendants
  • Unlimited ring groups
  • Advanced call handling
  • Hold Music
  • Video conferencing, up to 20 participants
  • Desktop Phones
  • Advanced reporting & Analytics Voicemail
  •  24/7/365 Support
  •  Voicemail Transcription

Best Value Guaranteed

Premium

Starts at
$27.95
$17.95
$17.95
Per month / user
Get a Quote
Get a Demo
  • Everything in Professional, Plus
  • Video conferencing, up to 100
  • participants Call Queuing
  • Voicemail Drop
  • Call Recording
  • Call Whispering
  • Call Monitoring
  • Quality Assurance
  • Customized Reports

Ultimate

Starts at
$37.95
$27.95
$27.95
Per month / user
Get a Quote
Get a Demo
  • Everything in Premium, Plus
  • After Call SMS/Automated Surveys
  • CRM Integrations with Salesforce, Pipedrive, Zoho, Zendesk, Microsoft Dynamics Corporate directory (LDAP)
  • Single sign-on (SSO)
  • Custom integrations* with specialized apps
  • Smart IVR integration

Got Pricing Questions?

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Your Peace of Mind is Our #1 Priority

We offer the best cost-value ratio in the industry, as evident in our pricing table.
“We absolutely love the reliability of the service and the responsiveness of the team!”
Remodel USA
Nicole

Nicole Sithithavorn

COO, Remodel USA

“Implementation was seamless. We have such a great experience!”
Tru Orthodontics
Dr Shreif elhady

Dr. Sherif Elhady

Tru Orthodontics

Cloud Phone System FAQs

It operates through a VoIP service provider that transmits voice over the internet so that you can communicate with the other person, and vice-versa. Instead of using a traditional analog phone, you use a VoIP desk phone or an app which you can install on your phone or desktop computer.
To ensure that you’re selecting the right VoIP service, look at their security measures, service delivery, reliability, and what users are currently saying about the company. Moreover, consider the kind of features you’re looking for, the size of your business, and your budget. ULTATEL offers different plans and pricing options here.
Yes, you may. You’ll be able to access your cloud phone right from a mobile device or VoIP app. This means that you and your team members will have access to all features even when you’re on the go.
Yes. ULTATEL lets you retain your current phone number. This is called “number porting” and it can be completed in just a few weeks.
While a hosted PBX (private branch exchange) and a cloud-hosted phone system both require an internet connection, a hosted PBX is different in that it uses a VoIP desk phone with advanced calling features. A cloud-hosted phone system, on the other hand, can be accessed using any device, including your mobile phone.

Ready to Take ULTATEL for a Spin?

Say goodbye to the limitations of your old phone system and welcome cloud VoIP technology.

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#1 Rated in Business Phone System Overall Value and Customer Support

We’re honored to be ranked #1 in Overall Value and Customer Support by the buyer communities on Capterra and GetApp.

ULTATEL is the only provider that achieved a perfect 100 score on Customer Support from the buyer communities on Capterra and GettApp.

Capterra is the world’s leading business software reviews and selection platform; GetApp advise tech-savvy business professionals to help them find the software and apps that best meet their needs.
Check the Report from Capterra Website
Check the Report from GetApp Website

#1 Rated in Contact Center Overall Value and Customer Support

We’re honored to be Ranked #1 in Overall Value and Customer Support by the buyer community on Software Advice. ULTATEL is the only provider that achieved a perfect 100 score on Customer Support from the buyer community on Software Advice. Software Advice has helped over 800,000 businesses select software with live, one-on-one tailored support with software and industry experts.
Check the Report from Software Advice Website
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Partner Request

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

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Talk to an Expert

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

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Request Your Demo

“We have been using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It saves a lot of time when you on the road. Also, the afterhours messaging is more professional. We need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”
Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

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Request Your Quote

“Ultatel’s level of expertise and support made this project 100% seamless, and they continue to provide outstanding service to our organization, all of us at TLC could not be happier! Thanks Ultatel for helping us stay productive!”
The Land Conservancy of New Jersey

Robert J Santee
IT/Project Manager
The Land Conservancy of New Jersey

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“Our company, La Finestra LC, just switched to ULTATEL,
the entire experience was great, the transition was seamless.
They have a great knowledgeable team. Thank you.”
La Finestra LC

Gabriela Lecaro
Controller, La Finestra LC