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From Our Blog

What to Look in an Enterprise Phone System When Choosing One For Your Business

Phone systems are often the unsung heroes in an organization but are undoubtedly one of the most vital aspects of a business.

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View Demo

VoIP Terminology

Quick glossary of VoIP terminilogy from A to Z.

  • A
  • B
  • C
  • D
  • E
  • F
  • G
  • H
  • I
  • J
  • K
  • L
  • M
  • N
  • O
  • P
  • Q
  • R
  • S
  • T
  • U
  • V
  • W
  • X
  • Y
  • Z

A

  • Advanced Call Routing
  • Agent Attrition
  • API-Drive Call
  • Automatic Call Distribution
  • Auto-Attendant
  • Average Call Handling Time
  • Average Speed of Answer
Back to top

C

  • Caller ID
  • Call Abandonment Rate
  • Call Analytics
  • Call Center Software
  • Call Forwarding
  • Call Monitoring
  • Call Parking
  • Call Queueing
  • Call Recording
  • Call Routing
  • Call Transcripts
  • Cloud Communication Platform
  • Cloud Contact Center Platforms
  • Cloud Hosted Phone Systems
  • Cloud PBX
  • Cloud Telephony
Back to top

D

  • Data Network
  • Data Protocol
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F

  • First Call Resolution
  • Frame Relay
Back to top

G

  • Gateway
  • G711
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H

  • Hosted Phone System
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I

  • Interactive Voice Response (IVR)
  • International Calls
  • IP Address
Back to top

J

  • Jitter
Back to top

L

  • Latency
  • Local Area Network
Back to top

M

  • Multichannel Call Center
Back to top

N

  • Network Packet
  • Number Masking
Back to top

O

  • On-Premise Phone System
Back to top

P

  • Predictive Dialers
  • Private Branch Exchange
  • Public Switched Telephone Network
Back to top

Q

  • Queue Time
Back to top

S

  • Skill-Based Routing
  • Softphone
  • Software-Based Dialer
Back to top

T

  • Toll-Free Numbers
Back to top

U

  • Unified Communication as a Service
Back to top

V

  • Video Conferencing
  • Virtual Call Center
  • Virtual PBX
  • Virtual Phone Number
  • Virtual Phone System
  • Virtual Private Network
  • Voice over IP (VoIP)
Back to top

W

  • Wrap-Up Time
Back to top

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#1 Rated in Business Phone System Overall Value and Customer Support

We’re honored to be ranked #1 in Overall Value and Customer Support by the buyer communities on Capterra and GetApp.

ULTATEL is the only provider that achieved a perfect 100 score on Customer Support from the buyer communities on Capterra and GettApp.

Capterra is the world’s leading business software reviews and selection platform; GetApp advise tech-savvy business professionals to help them find the software and apps that best meet their needs.
Check the Report from Capterra Website
Check the Report from GetApp Website

#1 Rated in Contact Center Overall Value and Customer Support

We’re honored to be Ranked #1 in Overall Value and Customer Support by the buyer community on Software Advice. ULTATEL is the only provider that achieved a perfect 100 score on Customer Support from the buyer community on Software Advice. Software Advice has helped over 800,000 businesses select software with live, one-on-one tailored support with software and industry experts.
Check the Report from Software Advice Website

Partner Request

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“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Talk to an Expert

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“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Request Your Demo

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“We have been using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It saves a lot of time when you on the road. Also, the afterhours messaging is more professional. We need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”
Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Request Your Quote

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“Ultatel’s level of expertise and support made this project 100% seamless, and they continue to provide outstanding service to our organization, all of us at TLC could not be happier! Thanks Ultatel for helping us stay productive!”
The Land Conservancy of New Jersey

Robert J Santee
IT/Project Manager
The Land Conservancy of New Jersey

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“Our company, La Finestra LC, just switched to ULTATEL,
the entire experience was great, the transition was seamless.
They have a great knowledgeable team. Thank you.”
La Finestra LC

Gabriela Lecaro
Controller, La Finestra LC