What is a Software-Based Dialer?
Software-based dialers are applications that automate customer communication by automatically dialing numbers from a predefined list of numbers and then connecting these calls to call center agents. Depending on the purpose you need a software-based dialer, you can choose from different types, including preview dialers, predictive dialers, and power dialers.
How do software-based dialers work?
Software-based dialers automatically dial numbers from a list of provided numbers. Once a customer or lead answers the call, the dialer transfers the call to an available agent. If the customer or lead doesn’t answer the call, the dialer automatically dials the next number on the list and repeats this process continuously.
What is the difference between a dialer and a VoIP phone system?
A VoIP phone system allows you to make calls over the internet, while traditional landline phones require physical phone lines. So, a VoIP phone system is the digital equivalent of a landline phone. In contrast, software-based dialers are applications, used with VoIP systems, that dial numbers automatically and aim to make call centers more efficient.
What are the benefits of software-based dialers?
Software-based dialers are designed to increase the operational efficiency of call centers. As such, they reduce idle time and increase agent talk time, with the result that you can reach more customers or leads in less time. This, in turn, results in increased conversions. In addition, they also offer access to analytics and reporting that help you improve your call center operations even further.