Phone System Features,Terms

There are many different phone system features that can benefit customer service representatives in the delivery of an exceptional customer service experience. Some of the main phone system features include voicemail, call waiting, called ID, three way calling, call forwarding, speed dialing, conference calling, call holding, and more.

API-Drive Call

Find out what API-Drive Call is, what the benefits of this tool are, how it works, and whether there is a limit to the number of calls you can make.

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Call Queueing

Find out what call queueing is, what the benefits of using call queuing are, how it works, and if it’s hard to set up or not.

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Call Monitoring

Find out what call monitoring is, how it works, what the benefits of monitoring agent calls are, and the different types of call monitoring.

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Automatic Call Distribution

Find out what automatic call distribution is, how it works, what the main features of ACD are, as well as the benefits of ACD for your enterprise.

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Call Recording

Discover the importance of recording calls, how call recording works, what call records are used for, and what the different types of call recordings are.

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Toll-Free Numbers

Find out what toll-free numbers are, how they work, how much they cost, and the disadvantages of using toll-free numbers for your business.

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Softphone

Discover what softphones are, what they do, how to use one, whether or not you can receive calls on a softphone, as well as the benefits of softphones.

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Video Conferencing

Discover the meaning of video conferencing, the best video conferencing tools, the benefits as well as the different types of video conferencing.

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Advanced Call Routing

Discover the meaning of advanced call routing, how it works, as well as some of the main benefits and drawbacks of this system.

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Call Transcripts

Find out what call transcripts are, how they are created, and the main benefits and drawbacks of using call transcripts within your organization.

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Partner Request

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Talk to an Expert​

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Request Your Demo

“We have been using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It saves a lot of time when you on the road. Also, the afterhours messaging is more professional. We need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”
Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

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“Ultatel’s level of expertise and support made this project 100% seamless, and they continue to provide outstanding service to our organization, all of us at TLC could not be happier! Thanks Ultatel for helping us stay productive!”​
The Land Conservancy of New Jersey​

Robert J Santee​
IT/Project Manager
The Land Conservancy of New Jersey​

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“Our company, La Finestra LC, just switched to ULTATEL, ​
the entire experience was great, the transition was seamless.
They have a great knowledgeable team. Thank you.”​ ​
La Finestra LC

Gabriela Lecaro
Controller, La Finestra LC