Phone System Features,Terms

There are many different phone system features that can benefit customer service representatives in the delivery of an exceptional customer service experience. Some of the main phone system features include voicemail, call waiting, called ID, three way calling, call forwarding, speed dialing, conference calling, call holding, and more.

International Calls

Discover what international calls are, why they are so expensive, how they could be made cheaper, and how call forwarding works with international calls.

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Call Routing

Discover what call routing is, how it works, the different types of call routing, as well as when manual and automatic routing is the better overall choice.

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Call Forwarding

Find out what call forwarding is, how it works, the different types of call forwarding, and the benefits of call forwarding for your enterprise.

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Call Analytics

Discover what call analytics is, what metrics are tracked during a call analysis, how data is analyzed, and how soon you can analyze data after implementation.

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Auto-Attendant

Find out what auto-attendant is, if auto-attendant is the same as IVR, as well as the benefits and drawbacks of this communication system for your enterprise.

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Call Parking

Call parking is a great telephone call management feature. Find out how it works and the benefits of using call parking.

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Software-Based Dialer

Software-based dialers can help you reach more customers in less time and make your call center more efficient. Read here to learn more.

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Virtual Phone Number

Discover what a virtual phone number is, how it works, and the different benefits and drawbacks of using this technology for your business.

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Call Center Software

What is Call Center Software? Call center software is the software that manages and automates the flow of customer communication. As such, it helps you

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“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

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“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

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“We have been using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It saves a lot of time when you on the road. Also, the afterhours messaging is more professional. We need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”
Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

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