Virtual Phone Number

What is a Virtual Phone Number?

A virtual phone number is a unique telephone number that can be used to route calls to multiple different destinations. This allows call centers to have a presence in multiple locations while enjoying the benefits of having just one phone number.

Virtual numbers are typically less expensive than traditional landline or cell phone numbers, making them ideal for businesses looking to streamline their communications and cut costs.

How Does a Virtual Phone Number Work?

A virtual phone number typically forwards incoming calls to an existing phone line, such as a landline or cell phone. The number can be set up to ring multiple destination numbers simultaneously or in a particular order, depending on the needs of the business.

Incoming calls to a virtual number can also be forwarded to voicemail if no one is available to answer them, allowing call centers to stay connected even when they are not able to answer the phone.

What Are the Benefits of Using a Virtual Phone Number?

One of the biggest benefits of having a virtual phone number is the increased flexibility and cost savings your business will experience. Aside from that – virtual phone numbers are also easier to manage.

Another big benefit is the ability to monitor and track analytics. You can keep track of your call volume and see where most calls are coming from. This information can then improve your marketing efforts, help you better allocate budgets, and increase sales.

What Are the Drawbacks of a Virtual Phone Number?

The main drawback of using a virtual phone number is that it can be difficult to port your number if you decide to switch providers. This is because virtual numbers are typically tied to a specific provider.

Additionally, virtual numbers do not offer the same features and functionality as traditional phone numbers. For example, caller ID may not work with a virtual number, and you may not be able to set up voicemail.

Table of Contents
Related Terms

API-Drive Call

Find out what API-Drive Call is, what the benefits of this tool are, how it works, and whether there is a limit to the number of calls you can make.

Read More

Multichannel Call Center

Discover what a multichannel call center is, if it’s an effective solution for a call center, as well as the benefits and the drawbacks of running one.

Read More

Call Queueing

Find out what call queueing is, what the benefits of using call queuing are, how it works, and if it’s hard to set up or not.

Read More

Number Masking

Learn more about number masking and find out what it is, how it works, why it’s used, and any potential drawbacks if your business decides to use number masking.

Read More

Partner Request

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Talk to an Expert​

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Request Your Demo

“We have been using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It saves a lot of time when you on the road. Also, the afterhours messaging is more professional. We need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”
Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Request Your Quote

“Ultatel’s level of expertise and support made this project 100% seamless, and they continue to provide outstanding service to our organization, all of us at TLC could not be happier! Thanks Ultatel for helping us stay productive!”​
The Land Conservancy of New Jersey​

Robert J Santee​
IT/Project Manager
The Land Conservancy of New Jersey​

Start Your New Free Trial

“Our company, La Finestra LC, just switched to ULTATEL, ​
the entire experience was great, the transition was seamless.
They have a great knowledgeable team. Thank you.”​ ​
La Finestra LC

Gabriela Lecaro
Controller, La Finestra LC