What is Call Parking?
Call parking is a telephone call management feature that allows agents to park a call on a special parking lot number, and then allow any other user in the system to retrieve the call by dialing the same number.
This can be useful when multiple people need to be consulted about the same call, or when transferring a call between two locations.
How Does Call Parking Work?
When a call is placed on hold, the system will automatically generate a unique parking lot number. This number can then be announced to the other parties who need to be consulted. Once they have dialed the number, they will be able to hear the original caller on hold.
The party who placed the call on hold can then hang up, and the call will remain active for the other parties.
Is There a Difference Between Putting Someone on Hold and Call Parking?
Yes, even though both sound quite similar – there is quite a big difference between the two. When you put someone on hold, the call is effectively on hold for everyone involved. With call parking, the call is still active and can be picked up by anyone who knows the parking lot number.
What are the Benefits of Call Parking?
There are several benefits of call parking, including allowing users to consult with multiple people about the same call without having to transfer the call multiple times, reducing the chance of dropped calls when transferring between locations, and making it easier to retrieve a call if it is accidentally disconnected.