Call Center Software

What is Call Center Software?

Call center software is the software that manages and automates the flow of customer communication. As such, it helps you manage incoming and outgoing calls, SMS and instant messaging, live chat, and social media messaging. It also gives you access to call analytics and insights, and integrations with the other software and platforms you use. 

Which call center software should you use?

There are many call center software solutions available on the market today, each with its features, advantages, disadvantages, and price plans. Ultimately, the call center software you choose for your business will depend on your business’s unique needs, requirements, and budget. As such, before you decide, you should do extensive research.  

What are the benefits of using call center software?

The major benefit of call center software is that it streamlines your customer communication processes. Flowing from this, your call center agents will be more productive and efficient, and you’ll be able to improve your customer experience. In addition, call center software offers features like automation that allow you to reduce the size of your team, which, in turn, makes it more cost-effective. 

How much does call center software cost?

How much you’ll pay for call center software depends on several factors. For one, pricing will depend on whether you host the software on-site or whether you use a cloud-based solution. Apart from this, pricing also depends on the features of the software, how many users you have, and any additional features you choose to implement.

Table of Contents
Related Terms

Virtual PBX

Find out more about the Virtual PBX service provider, how the service works, and the benefits of using this particular cloud-based telephony service.

Read More

Cloud PBX

Discover what Cloud PBX is, how it works, as well as all the key benefits and drawbacks of this business telephone system.

Read More

Virtual Phone System

Find out what a virtual phone system is, how it works, the different types of VPS, and the benefits of using a virtual phone system within your enterprise.

Read More

Cloud Telephony

Learn more about cloud telephony, what it is, how it works, whether it has a future in the market and the main benefits of this telecommunication service.

Read More

Partner Request

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Talk to an Expert​

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Request Your Demo

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Request Your Quote

“Ultatel’s level of expertise and support made this project 100% seamless, and they continue to provide outstanding service to our organization, all of us at TLC could not be happier! Thanks Ultatel for helping us stay productive!”​
The Land Conservancy of New Jersey​

Robert J Santee​
IT/Project Manager
The Land Conservancy of New Jersey​

Start Your New Free Trial

“Our company, La Finestra LC, just switched to ULTATEL, ​
the entire experience was great, the transition was seamless.
They have a great knowledgeable team. Thank you.”​ ​
La Finestra LC

Gabriela Lecaro
Controller, La Finestra LC