Voice over IP (VoIP)

What is Voice over IP?

Voice over IP, or VoIP, is a technology that allows users to make phone calls over the internet instead of through traditional landline phone networks. Unlike traditional phone systems, which rely on dedicated copper wires and circuits for transmitting voice signals, VoIP uses the public internet to route calls.

This means that VoIP calls can be made from anywhere there is an internet connection, including from a computer, smartphone, or VoIP phone. VoIP calls are also typically cheaper than traditional landline calls since they use the existing infrastructure of the internet rather than needing to build and maintain a separate network.

How Does Voice Over IP Work?

Voice over IP works by converting the voice signal of a person speaking into digital data that can be transmitted over the internet. This process is known as codec, which stands for coder-decoder. The codec used will determine the quality of the call as well as the bandwidth required.

To make a VoIP call, both parties need to have a VoIP service provider and an internet connection. The caller will then dial the number of the person they wish to reach, which will be converted into a VoIP signal by their service provider. The signal will then travel over the internet to the recipient’s VoIP service provider, who will convert it back into a regular phone call that can be picked up by the recipient.

What Are the Benefits of VoIP Over Traditional Telephone Systems?

There are several benefits of VoIP over traditional telephone systems, including, cheaper calls, more flexibility, and easier portability. Since VoIP calls are routed over the internet, they can often be made for a fraction of the cost of traditional phone calls.

Additionally, since VoIP service providers do not need to maintain their own dedicated landline networks, they offer much more flexibility when it comes to features like call waiting or caller ID.

What Are the Drawbacks of VoIP?

While there are many advantages to using VoIP over traditional telephone systems, there are also some potential drawbacks.

One of the biggest potential problems with VoIP is that since it uses the public internet to route calls, the quality of the call can be affected by things like congestion or bad weather. Additionally, VoIP requires a reliable and high-speed internet connection, which may not be available in all areas.

Table of Contents
Related Terms

API-Drive Call

Find out what API-Drive Call is, what the benefits of this tool are, how it works, and whether there is a limit to the number of calls you can make.

Read More

Multichannel Call Center

Discover what a multichannel call center is, if it’s an effective solution for a call center, as well as the benefits and the drawbacks of running one.

Read More

Call Queueing

Find out what call queueing is, what the benefits of using call queuing are, how it works, and if it’s hard to set up or not.

Read More

Number Masking

Learn more about number masking and find out what it is, how it works, why it’s used, and any potential drawbacks if your business decides to use number masking.

Read More

Partner Request

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Talk to an Expert​

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Request Your Demo

“We have been using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It saves a lot of time when you on the road. Also, the afterhours messaging is more professional. We need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”
Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Request Your Quote

“Ultatel’s level of expertise and support made this project 100% seamless, and they continue to provide outstanding service to our organization, all of us at TLC could not be happier! Thanks Ultatel for helping us stay productive!”​
The Land Conservancy of New Jersey​

Robert J Santee​
IT/Project Manager
The Land Conservancy of New Jersey​

Start Your New Free Trial

“Our company, La Finestra LC, just switched to ULTATEL, ​
the entire experience was great, the transition was seamless.
They have a great knowledgeable team. Thank you.”​ ​
La Finestra LC

Gabriela Lecaro
Controller, La Finestra LC