Communication Platforms,Terms

A communication platform is a software application that enables communication between users. It can be used for real-time communication, such as instant messaging, or for asynchronous communication, such as email. Communication platforms are designed to support specific types of communication, such as voice calls, video conferencing, or file sharing. Examples of communication platforms include Zoom, Slack, and Microsoft Teams.

Virtual PBX

Find out more about the Virtual PBX service provider, how the service works, and the benefits of using this particular cloud-based telephony service.

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Cloud PBX

Discover what Cloud PBX is, how it works, as well as all the key benefits and drawbacks of this business telephone system.

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Virtual Phone System

Find out what a virtual phone system is, how it works, the different types of VPS, and the benefits of using a virtual phone system within your enterprise.

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Cloud Telephony

Learn more about cloud telephony, what it is, how it works, whether it has a future in the market and the main benefits of this telecommunication service.

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Voice over IP (VoIP)

Discover what VoIP is, how it works, and the benefits and drawbacks of using Voice over IP over traditional telephone systems.

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Private Branch Exchange

Discover what PBX or Private Branch Exchange is, what its primary function is, if it’s better than VoIP, as well as the benefits of using PBX for your enterprise.

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Virtual Call Center

What is a Virtual Call Center? A virtual call center or virtual contact center is a call center solution that allows call center agents to

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“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

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“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

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“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

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IT/Project Manager
The Land Conservancy of New Jersey​

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the entire experience was great, the transition was seamless.
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Controller, La Finestra LC