What Are Cloud-Hosted Phone Systems?
Cloud-hosted phone systems are telephone systems hosted by a third-party provider and delivered to customers over the Internet. Cloud-hosted phone systems are also sometimes referred to as VoIP (Voice over Internet Protocol) or IP telephony systems.
These systems are typically used by businesses like call centers that have a high volume of customer calls. In addition to the cost savings that come with using a VoIP system, businesses also enjoy features like call recording, caller ID, and automatic call distribution.
How Do Could-Hosted Phone Systems Work?
A cloud-hosted phone system uses the public Internet to route calls. The service provider supplies the hardware and software needed to make and receive calls. Businesses typically just need a high-speed Internet connection and a VoIP adapter to use a cloud hosted phone system.
When Are Cloud-Hosted Phone Systems Most Useful?
Businesses of all sizes can benefit from using a cloud-hosted phone system. However, this type of system is most commonly used by businesses with high call volumes, such as call centers, telemarketers, appointment setters, and customer service departments.
Aside from that, businesses that also want to save money when it comes to handling customer communications are also encouraged to make the switch to using a cloud-hosted phone system as opposed to a standard phone system.
Benefits of Cloud-Hosted Phone Systems
There are many benefits of using a cloud-hosted phone system. Perhaps the most obvious benefit is the cost savings. Cloud-hosted phone systems are much less expensive to set up and maintain than traditional telephone systems.
Another big benefit is the increased flexibility and scalability that comes with using a cloud-based system. Businesses can easily add or remove users as needed, and they can scale their system up or down to accommodate changing needs.
Another benefit of cloud hosted phone systems is the increased functionality that they offer. Many of these systems come with features like call recording, caller ID, and automatic call distribution that can be extremely helpful for businesses.