Individual Extensions

Enable your employees to work more efficiently and provide callers a more personalized experience with individual extensions. Route calls directly without going through a receptionist.
Individual Extensions​

Individual Extensions Overview

Individual extensions, also known as direct inward dialing (DID) numbers, are unique phone numbers assigned to specific employees or departments rather than to a main business phone number.

With individual extensions, callers can bypass auto-attendants and get routed directly to the appropriate employee or department. This saves customers time and provides a more personalized service.

For businesses, individual extensions enable efficient call routing and management. You can monitor call volume by extension to gain insights into department workloads. Extensions also enable remote and hybrid work arrangements since calls route to employees wherever they are working.

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How Ultatel Individual Extensions Works

With Ultatel, adding individual extensions is simple. You purchase a pool of phone numbers, then assign unique numbers to employees or departments in your VoIP phone system dashboard.

When someone calls an individual extension, the call gets routed to that person’s desk phone or softphone automatically. Extensions provide callers a direct line without having to go through receptionists or auto-attendants.

Ultatel Products With Individual Extensions

All Ultatel VoIP phone services include individual extensions. You simply pay per extension when customizing your service. Ultatel makes it easy to add, change or remove extensions as your business grows.

Individual Extensions FAQs

What is the difference between an individual extension and a main business phone number?

An individual extension is an additional phone number that routes calls directly to a specific employee or department, bypassing auto-attendants and front desk staff. The main business phone number usually has an auto-attendant menu with dial-by-name directory and company directory.
Ultatel offers an enterprise-grade VoIP solution that supports unlimited extensions. You simply pay per extension added to your service plan.
Yes, call forwarding and routing features work the same way for extensions as they do for the main business phone number. You can forward an extension to ring multiple devices or voicemail.

Related Information

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“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

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“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

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“We have been using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It saves a lot of time when you on the road. Also, the afterhours messaging is more professional. We need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”
Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

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