Work BetterSM
with Auto-Attendant and Virtual Receptionist Service

Improve your customer experience and increase productivity with an intuitive, automated virtual receptionist system.

The Award-Winning Provider That Businesses Trust

Our Business Phone System is Rated #1 in Overall Value and Customer Support by Gartner Digital Markets

Our Business Phone System is Rated #1 in Overall Value and Customer Support

Auto-Attendant & Virtual Receptionist Explained

An auto-attendant, also known as a virtual receptionist, is a voice telephony menu system that enables the transfer of incoming calls to various extensions of company numbers without human intervention.
This auto attendant phone service can offer automated answering services, such as route calls to various landline phones, mobile phones, VoIP phones, or other devices integrated within your company’s phone system.
When there are incoming calls, the person on the line can choose from the menu options using the keypad on their handset or mobile phone.

Why Businesses Use Auto-Attendant and Virtual Receptionist

Increased productivity &
reduced costs.

Answer repetitive questions through the Automated Attendant instead of a live person. Calls can be answered and routed without a liver person.

It’s totally customizable to the way you do business.

Set up and change how callers are routed in seconds. Anytime, anywhere, on any device. Customize your routing based on your open and closed hours, caller ID of the caller (who the caller is), voice menus and options, voice greetings, and route calls to an extension, mobile device or any other destination your business needs require.

Dramatically improves the customer experience.

Answer repetitive questions through the Automated Attendant instead of a live person. Calls can be answered and routed without a liver person.

Builds your brand.

Auto-attendant gives your business credibility, allows you to customize voice recordings and the caller experience around the messages and experiences that reflect your businesses’ value and brand identity.

Super-charge your growth with
ULTATEL’s Cloud Phone System.

Advanced Features That Meet Your Needs

Empower your Employees With 40+ Automated Phone Features to be More Productive From Anywhere.

Desktop Phones

We support all top brands including Polycom, Cisco, Yealink, and more. Keep your exiting phones for saving or buy new at 50% off.

Voicemail to Email

Your voicemail delivered to your email with voice and Transcription.

routing

Dynamic Call Routing

The right person should answer your important call all the time. Route your calls dynamically based on the hour of the day or day of the week.

Call Queuing

Organize employees, teams, and departments into queues so that callers will be routed to the next available company representative in the selected queue

Remote Working

Stay connected with you customers, employees and partners using our apps on any device (windows, MAC, Android, iOS)

Text Messaging

Manage teams, customers and employees by sending and receiving text messages through the ULTATEL HUB app

Unlimited Everything

Our business phone solutions come with unlimited calling, texting, messaging, video, and meetings.

ULTATEL Transparent Pricing

Our Plans Are Fully Customizable With Clear Pricing. No Hidden Fees or Charges.

Best Value Guaranteed

Professional

Starts at
$17.95
$13.95
$13.95
Per month / user
  • No limit on the number of users
  • Unlimited Auto-attendants
  • Unlimited ring groups
  • Advanced call handling
  • Hold Music
  • Video conferencing, up to 20 participants
  • Desktop Phones
  • Advanced reporting & Analytics Voicemail
  •  24/7/365 Support
  •  Voicemail Transcription

Premium

Starts at
$27.95
$17.95
$17.95
Per month / user
  • Everything in Professional, Plus
  • Video conferencing, up to 100
  • participants Call Queuing
  • Voicemail Drop
  • Call Recording
  • Call Whispering
  • Call Monitoring
  • Quality Assurance
  • Customized Reports

Ultimate

Starts at
$37.95
$27.95
$27.95
Per month / user
  • Everything in Premium, Plus
  • After Call SMS/Automated Surveys
  • CRM Integrations with Salesforce, Pipedrive, Zoho, Zendesk, Microsoft Dynamics Corporate directory (LDAP)
  • Single sign-on (SSO)
  • Custom integrations* with specialized apps
  • Smart IVR integration

Customer's Peace of Mind is Our #1 Priority

The Award-Winning VoIP Platform That All Companies Trust.

Request Your Demo

“We have been using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It saves a lot of time when you on the road. Also, the afterhours messaging is more professional. We need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”
Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

#1 Rated in Business Phone System Overall Value and Customer Support

We’re honored to be ranked #1 in Overall Value and Customer Support by the buyer communities on Capterra and GetApp.

ULTATEL is the only provider that achieved a perfect 100 score on Customer Support from the buyer communities on Capterra and GettApp.

Capterra is the world’s leading business software reviews and selection platform; GetApp advise tech-savvy business professionals to help them find the software and apps that best meet their needs.

Request Your Quote

“Ultatel’s level of expertise and support made this project 100% seamless, and they continue to provide outstanding service to our organization, all of us at TLC could not be happier! Thanks Ultatel for helping us stay productive!”​
The Land Conservancy of New Jersey​

Robert J Santee​
IT/Project Manager
The Land Conservancy of New Jersey​

#1 Rated in Contact Center Overall Value and Customer Support

We’re honored to be Ranked #1 in Overall Value and Customer Support by the buyer community on Software Advice. ULTATEL is the only provider that achieved a perfect 100 score on Customer Support from the buyer community on Software Advice. Software Advice has helped over 800,000 businesses select software with live, one-on-one tailored support with software and industry experts.

Partner Request

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Talk to an Expert​

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Start Your New Free Trial

“Our company, La Finestra LC, just switched to ULTATEL, ​
the entire experience was great, the transition was seamless.
They have a great knowledgeable team. Thank you.”​ ​
La Finestra LC

Gabriela Lecaro
Controller, La Finestra LC