Improve the Customer Experience with Business Call Routing

Automatically forward customers to the best agent every time with our intelligent call routing system. Phone, video calling, SMS, fax & more!

Full-featured business communications, simplified.

Experience the future of business communications with Ultatel’s AI-powered cloud phone system. Our platform is a complete communications solution with all the features modern businesses need.

Feature Spotlight

Unified Business Communications

Phone, video conferencing, SMS/MMS, chat, fax, presence management & more all-in-one.

AI-Powered Features

Enjoy AI-powered features like voicemail transcription, sentiment analysis, and on-demand call transcripts with every plan.

Voice, Text & Fax with One Number

Single phone number capable of receiving voice calls, text messages, and faxes.

Voicemail-to-Email Notifications

Convert voicemail messages to text and/or audio and send directly to a user’s email.

Advanced Call Handling

Routes incoming calls to the proper queue and the most appropriate agent based on pre-defined strategies.

Desktop Phones & Hardware

Conference phones include built-in microphones and speakers that accommodate multi-person calls.

Trusted by more than 50,000 users who value the power of connection.

What is Call Routing?

Call routing is a feature in VoIP phone systems and call center software that distributes incoming calls according to rules that you’ve set based on team location, functional area, skill set, capacity or availability. Call routing helps get your caller where they need to go quickly and efficiently.

A cloud phone or call center system can route calls in a variety of ways, including by:

Time of day
Caller ID
Caller selections (by voice or phone keypad)
Team member skill & availability

Calls can also be routed in several ways, such as:

Round-robin first available, distributed evenly across the team;
Uniform, routing the call to the team member that has been available the longest;
Simultaneous, all teams members’ phones ring at the same time;
Skill or function-based, based upon the reason for the call.

Ultatel Cloud Phone System Plans

Find the Perfect AI-Powered Cloud Phone System for Your Business

Reliable calling, seamless collaboration, and intelligent insights. Choose your plan and transform your communications.

Every plan now comes packed with AI-powered features — from seamless call transcription and smart note-taking to quick drafting and translation of texts and chats.

Ultatel Essential

Starts at

$18

Per month / user

Ideal for: Teams & businesses needing reliable, high-quality calling with core AI insights like voicemail transcription and basic call analysis to enhance communication efficiency.
Focus on: Crystal-clear voice, essential messaging, and foundational AI to understand your conversations better.

Complete Business Phone System & Service (Voice, SMS/MMS, Chat, Video) on Any Device
Unlimited US & Canada Calling
Basic Internet Fax
Business SMS and MMS
Video Conferencing Up to 50 Participants
Single-Level Auto-Attendant, IVR and ring groups
Build in Reports and Call Analytics
Single Sign-On (SSO)
24/7 Chat & Phone
Reliable calling, foundational AI for understanding.

Ultatel Premium

Starts at

$24

Per month / user

Ideal for: Businesses seeking robust collaboration tools, deeper call intelligence through a broader AI suite, and enhanced productivity features for everyday operations.
Focus on: Advanced call management, integrated AI for sentiment & topic analysis, and seamless team collaboration across devices.

Everything in Essential, Plus
Auto call recording
Call monitoring and whispering
Multi-Level IVR
Call Queues
Ring Groups
Queue Callback
Auto Voice Recording
Video Conferencing Up to 100 Participants + Meeting Recording
Enhanced Analytics Dashboard
+ Popular CRMs (Zoho, HubSpot Lite)
Advanced Single Sign-On (SSO)
Robust collaboration, deeper call intelligence & AI efficiencies.
Basic Topic ID

Ultatel Ultimate

Starts at

$34

Per month / user

Ideal for: Organizations requiring the most advanced AI capabilities for comprehensive conversational intelligence, enterprise-grade control, premium integrations, and top-tier support.
Focus on: Maximizing operational efficiency with a full suite of AI tools, real-time analytics, extensive customization, and strategic communication insights.

Everything in Premium, Plus
Video Up to 250 Participants + Advanced Features (Breakout Rooms, AI Live Transcription)
Advanced IVR, Advanced Queues, Auto Voice & Video Recording (Policies)
SMS/MMS: 1000 messages/user/month
Comprehensive AI-Driven Analytics Dashboard
+ Advanced CRMs (Salesforce, Zendesk), APIs, MS Teams Integration
+ Custom Roles & Permissions
Priority Support, Opt. Dedicated Account Manager, Strategic Onboarding
Advanced AI, comprehensive intelligence, enterprise control & premium integrations.

Don't just take our word for it.
See what our customers have to say.

We receive excellent customer service from Ultatel. I can email them, I can call them, and someone is always there to help.

"I'm confident we made the right choice with Ultatel."

"The entire experience was great, the transition was seamless. They have a great, knowledgeable team."

Enjoy better service at an incredible value. Guaranteed.

Ultatel isn't the only unified communications provider out there, but we're the best at helping our customers be successful. With powerful, AI-driven features and live support included with every plan, we just do things differently.

Improve the Customer Experience with Business Call Routing

Automatically forward customers to the best agent every time with our intelligent call routing system. Phone, video calling, SMS, fax & more!

Full-featured business communications, simplified.

Feature Spotlight

Unified Business Communications

AI-Powered Features

Voice, Text & Fax with One Number

Voicemail-to-Email Notifications

Advanced Call Handling

Desktop Phones & Hardware

Trusted by more than 50,000 users who value the power of connection.

What is Call Routing?

Ultatel Cloud Phone System Plans

Find the Perfect AI-Powered Cloud Phone System for Your Business