Improve the Customer Experience with Business Call Routing

Automatically forward customers to the best agent every time with our intelligent call routing system. Phone, video calling, SMS, fax & more!
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What is Call Routing?

Call routing is a feature in VoIP phone systems and call center software that distributes incoming calls according to rules that you’ve set based on team location, functional area, skill set, capacity or availability. Call routing helps get your caller where they need to go quickly and efficiently.

A cloud phone or call center system can route calls in a variety of ways, including by:

  • Time of day
  • Caller ID
  • Caller selections (by voice or phone keypad)
  • Team member skill & availability

Calls can also be routed in several ways, such as:

  • Round-robin first available, distributed evenly across the team;
  • Uniform, routing the call to the team member that has been available the longest;
  • Simultaneous, all teams members’ phones ring at the same time;
  • Skill or function-based, based upon the reason for the call.

Ultatel Cloud Phone System Plans

Find the Perfect AI-Powered Cloud Phone System for Your Business

Reliable calling, seamless collaboration, and intelligent insights. Choose your plan and transform your communications.

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Every plan now comes packed with AI-powered features — from seamless call transcription and smart note-taking to quick drafting and translation of texts and chats.

Ultatel Essential

Starts at
$18
Per month / user
Ideal for: Teams & businesses needing reliable, high-quality calling with core AI insights like voicemail transcription and basic call analysis to enhance communication efficiency.
Focus on: Crystal-clear voice, essential messaging, and foundational AI to understand your conversations better.
AI-Powered

Ultatel Premium

Starts at
$24
Per month / user
Ideal for: Businesses seeking robust collaboration tools, deeper call intelligence through a broader AI suite, and enhanced productivity features for everyday operations.
Focus on: Advanced call management, integrated AI for sentiment & topic analysis, and seamless team collaboration across devices.
AI-Powered

Ultatel Ultimate

Starts at
$34
Per month / user
Ideal for: Organizations requiring the most advanced AI capabilities for comprehensive conversational intelligence, enterprise-grade control, premium integrations, and top-tier support.
Focus on: Maximizing operational efficiency with a full suite of AI tools, real-time analytics, extensive customization, and strategic communication insights.
AI-Powered

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Enjoy better service at an incredible value. Guaranteed.

Ultatel isn't the only unified communications provider out there, but we're the best at helping our customers be successful. With powerful, AI-driven features and live support included with every plan, we just do things differently.
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Fully-managed onboarding included

Unlimited training included

24/7/365 live support included

30-second answer time & 90% first-call resolution

Comprehensive AI feature set included

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Trusted by Companies of All Sizes.

Ultatel, best support G2, 2025, award
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“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA