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With Business Call Routing Service

Improve the customer experience by forwarding customers to the right person with our automated call routing system.
Plans start at 13.95/mo.
Unlimited Calling, SMS, Fax, Video included!
Best Value Capterra, ULTATEL

Business of all Sizes Trust ULTATEL

Our Business Phone System is Rated #1 in Overall Value and Customer Support

Gartner Digital Markets, Capterra, Software Advice, GetApp
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Call Routing Explained

Call routing is a call management feature in VoIP phone systems and call center software that automatically distributes incoming calls according to rules that you’ve set based on your teams’ location, functional area, individual skill set, capacity and availability.

Call routing helps get your caller where they need to go quickly and efficiently.

A cloud phone or cloud call center system can route calls a variety of ways. When a person calls your company, your cloud-based phone system accepts the call, provides an auto-attendant menu, and transfers the call to the right person on your team.

Some of the rules that can be used are:

  • Time of day (including open and closed hours);
  • Caller ID;
  • Caller selections (by voice or phone keypad) made from an Auto-attendant, also know as a virtual receptionist;
  • Team member skill & availability

Some of the ways a call can be routed are:

  • Round-robin first available, distributed evenly across the team;
  • Uniform, routing the call to the team member that has been available the longest;
  • Simultaneous, all teams members’ phones ring at the same time;
  • Skill or function-based, based upon the reason for the call.

Why Businesses Use Call Routing

It simply delivers the best customer experience, here’s why:

Reduced wait times

Calls can get routed to the first available team member.

Faster resolutions to questions and problems

The faster calls are assigned, the faster agents can assist customers and resolve issues. When used with skill-based routing, the chances for first call resolution increases further. That is because it directs calls to agents with the relevant skills to the customer’s concern. For example, a customer may press 2 to speak to an agent in Spanish, or in a subsequent menu, select 3 for questions about billing.

It improves the performance of your business operations

Increased productivity

Automated call routing allows your agents to focus on assisting customers, resulting in higher productivity levels. Time-consuming and frustrating call transfers can be avoided.

routing

Improved Repair and increased first call resolutions

With skills-based distribution, your agents will be assigned to issues that require skills they already possess. This will help them resolve tickets faster and more accurately.

Load-balances your workforce

You can choose a call routing strategy that distributes calls evenly between your agents, making the workload more balanced and ensuring the optimal use of your team members.

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ULTATEL’s Cloud Phone System.

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Advanced Features That Meet Your Needs

Empower your Employees With 40+ VoIP Phone Features to be More Productive From Anywhere.

Desktop Phones

We support all top brands including Polycom, Cisco, Yealink, and more. Keep your exiting phones for saving or buy new at 50% off.

Voicemail to Email

Your voicemail delivered to your email with voice and Transcription.

routing

Dynamic Call Routing

The right person should answer your important call all the time. Route your calls dynamically based on the hour of the day or day of the week.

Call Queuing

Organize employees, teams, and departments into queues so that callers will be routed to the next available company representative in the selected queue

Remote Working

Stay connected with you customers, employees and partners using our apps on any device (windows, MAC, Android, iOS)

Text Messaging

Manage teams, customers and employees by sending and receiving text messages through the ULTATEL HUB app

Unlimited Everything

Our business phone solutions come with unlimited calling, texting, messaging, video, and meetings.

ULTATEL Transparent Pricing

Our Plans Are Fully Customizable With Clear Pricing. No Hidden Fees or Charges.

Professional

Starts at
$17.95
$13.95
$13.95
Per month / user
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  • No limit on the number of users
  • Unlimited Auto-attendants
  • Unlimited ring groups
  • Advanced call handling
  • Hold Music
  • Video conferencing, up to 20 participants
  • Desktop Phones
  • Advanced reporting & Analytics Voicemail
  •  24/7/365 Support
  •  Voicemail Transcription

Best Value Guaranteed

Premium

Starts at
$27.95
$17.95
$17.95
Per month / user
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  • Everything in Professional, Plus
  • Video conferencing, up to 100
  • participants Call Queuing
  • Voicemail Drop
  • Call Recording
  • Call Whispering
  • Call Monitoring
  • Quality Assurance
  • Customized Reports

Ultimate

Starts at
$37.95
$27.95
$27.95
Per month / user
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  • Everything in Premium, Plus
  • After Call SMS/Automated Surveys
  • CRM Integrations with Salesforce, Pipedrive, Zoho, Zendesk, Microsoft Dynamics Corporate directory (LDAP)
  • Single sign-on (SSO)
  • Custom integrations* with specialized apps
  • Smart IVR integration

Customer's Peace of Mind is Our #1 Priority

The Award-Winning VoIP Platform That All Companies Trust.

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“We have been using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It saves a lot of time when you on the road. Also, the afterhours messaging is more professional. We need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”
Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

#1 Rated in Business Phone System Overall Value and Customer Support

We’re honored to be ranked #1 in Overall Value and Customer Support by the buyer communities on Capterra and GetApp.

ULTATEL is the only provider that achieved a perfect 100 score on Customer Support from the buyer communities on Capterra and GettApp.

Capterra is the world’s leading business software reviews and selection platform; GetApp advise tech-savvy business professionals to help them find the software and apps that best meet their needs.
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“Ultatel’s level of expertise and support made this project 100% seamless, and they continue to provide outstanding service to our organization, all of us at TLC could not be happier! Thanks Ultatel for helping us stay productive!”
The Land Conservancy of New Jersey

Robert J Santee
IT/Project Manager
The Land Conservancy of New Jersey

#1 Rated in Contact Center Overall Value and Customer Support

We’re honored to be Ranked #1 in Overall Value and Customer Support by the buyer community on Software Advice. ULTATEL is the only provider that achieved a perfect 100 score on Customer Support from the buyer community on Software Advice. Software Advice has helped over 800,000 businesses select software with live, one-on-one tailored support with software and industry experts.
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Partner Request

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

Talk to an Expert

“We have being using Ultatel for a little over a year now. The phone service and system have allowed us to increase our overall productivity by direct calls to the right person up front. Also voice mail message go directly to our email inbox. It save a lot of time when you on on the road. Also, the after hours messaging is more professional. We we need to make changes to our directory or add more phone extension the Customer Service Team is very responsive. I recommend Ultatel all the time.”

Palumbo Insurance Associates

Tony Palumbo
President, Palumbo Insurance Associates

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“Our company, La Finestra LC, just switched to ULTATEL,
the entire experience was great, the transition was seamless.
They have a great knowledgeable team. Thank you.”
La Finestra LC

Gabriela Lecaro
Controller, La Finestra LC