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Stay Connected with the Ultimate SMB Phone System

Get all-in-one phone, video, text, and chat. Ranked #1 in overall value and customer support! Starting at $18/mo.
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Trusted by more than 50,000 users who value the power of connection.

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Ultatel Cloud Phone System Plans

Find the Perfect AI-Powered Cloud Phone System for Your Business

Reliable calling, seamless collaboration, and intelligent insights. Choose your plan and transform your communications.

AI Ultatel

Every plan now comes packed with AI-powered features — from seamless call transcription and smart note-taking to quick drafting and translation of texts and chats.

Ultatel Essential

Starts at
$18
Per month / user
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Ideal for: Teams & businesses needing reliable, high-quality calling with core AI insights like voicemail transcription and basic call analysis to enhance communication efficiency.
Focus on: Crystal-clear voice, essential messaging, and foundational AI to understand your conversations better.
  • Complete Business Phone System & Service (Voice, SMS/MMS, Chat, Video) on Any Device
  • Unlimited US & Canada Calling
  • Basic Internet Fax
  • Business SMS and MMS
  • Video Conferencing Up to 50 Participants
  • Single-Level Auto-Attendant, IVR and ring groups
  • Build in Reports and Call Analytics
  • Single Sign-On (SSO)
  • 24/7 Chat & Phone
  • Reliable calling, foundational AI for understanding.
AI-Powered
  • Reliable calling, foundational AI for understanding.
  • AI Voicemail Transcription
  • Basic Sentiment Analysis
  • On-Demand Call Transcripts (limited)

Ultatel Premium

Starts at
$24
Per month / user
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Ideal for: Businesses seeking robust collaboration tools, deeper call intelligence through a broader AI suite, and enhanced productivity features for everyday operations.
Focus on: Advanced call management, integrated AI for sentiment & topic analysis, and seamless team collaboration across devices.
  • Everything in Essential, Plus
  • Auto call recording
  • Call monitoring and whispering
  • Multi-Level IVR
  • Call Queues
  • Ring Groups
  • Queue Callback
  • Auto Voice Recording
  • Video Conferencing Up to 100 Participants + Meeting Recording
  • Enhanced Analytics Dashboard
  • + Popular CRMs (Zoho, HubSpot Lite)
  • Advanced Single Sign-On (SSO)
  • Robust collaboration, deeper call intelligence & AI efficiencies.
  • Basic Topic ID
AI-Powered
  • All Calls Transcribed by AI
  • Detailed Sentiment Analysis
  •  AI Call Summaries

Ultatel Ultimate

Starts at
$34
Per month / user
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Ideal for: Organizations requiring the most advanced AI capabilities for comprehensive conversational intelligence, enterprise-grade control, premium integrations, and top-tier support.
Focus on: Maximizing operational efficiency with a full suite of AI tools, real-time analytics, extensive customization, and strategic communication insights.
  • Everything in Premium, Plus
  • Video Up to 250 Participants + Advanced Features (Breakout Rooms, AI Live Transcription)
  • Advanced IVR, Advanced Queues, Auto Voice & Video Recording (Policies)
  • SMS/MMS: 1000 messages/user/month
  • Comprehensive AI-Driven Analytics Dashboard
  • + Advanced CRMs (Salesforce, Zendesk), APIs, MS Teams Integration
  • + Custom Roles & Permissions
  • Priority Support, Opt. Dedicated Account Manager, Strategic Onboarding
  • Advanced AI, comprehensive intelligence, enterprise control & premium integrations.
AI-Powered
  • Real-Time AI Transcripts & Sentiment (Alerts)
  • Advanced Topic ID (Trends)
  •  AI Summaries (Action Items)
  • AI Quality & Coaching Tools

What is Ultatel?

Ultatel brings together phone calls, video conferencing, SMS, chat, fax and more into one intelligent business communications platform.

Ultatel seamlessly integrates with your existing business systems, delivering a unified communications experience that simplifies workflows, enhances productivity, and drives customer satisfaction – all powered by AI for smarter interactions and deeper insights.

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Full-featured business communications, simplified.

Experience the future of business communications with Ultatel’s AI-powered cloud phone system. Our platform is a complete communications solution with all the features modern businesses need.

Feature Spotlight

Unified Business Communications

Phone, video conferencing, SMS/MMS, chat, fax, presence management & more all-in-one.

AI-Powered Features

Enjoy AI-powered features like voicemail transcription, sentiment analysis, and on-demand call transcripts with every plan.

Voice, Text & Fax with One Number

Single phone number capable of receiving voice calls, text messages, and faxes.

Voicemail-to-Email Notifications

Convert voicemail messages to text and/or audio and send directly to a user’s email.

Advanced Call Handling

Routes incoming calls to the proper queue and the most appropriate agent based on pre-defined strategies.

Desktop Phones & Hardware

Conference phones include built-in microphones and speakers that accommodate multi-person calls.

Don't just take our word for it.
See what our customers have to say.

5 Stars Ultatel
We receive excellent customer service from Ultatel. I can email them, I can call them, and someone is always there to help.
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Jill WarnerPractice Manager
"I'm confident we made the right choice with Ultatel."
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Janelle AlamedaAccounts Manager
"The entire experience was great, the transition was seamless. They have a great, knowledgeable team."
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Gabrillea LecaroController
Ultatel, best support G2, 2025, award
Ultatel, High performer Award, G2 2025
Momentum leader G2, Ultatel

Enjoy better service at an incredible value. Guaranteed.

Ultatel isn't the only unified communications provider out there, but we're the best at helping our customers be successful. With powerful, AI-driven features and live support included with every plan, we just do things differently.
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Fully-managed onboarding included

Unlimited training included

24/7/365 live support included

30-second answer time & 90% first-call resolution

Comprehensive AI feature set included

Overall value

Ready to experience the Ultatel difference?
Get started today.

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“We absolutely love the reliability of service and the responsiveness of the team”
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#1 Rated in Contact Center Overall Value and Customer Support

We’re honored to be Ranked #1 in Overall Value and Customer Support by the buyer community on Software Advice. ULTATEL is the only provider that achieved a perfect 100 score on Customer Support from the buyer community on Software Advice. Software Advice has helped over 800,000 businesses select software with live, one-on-one tailored support with software and industry experts.
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Trusted by Companies of All Sizes.

Ultatel, best support G2, 2025, award
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Front runners, software advice 2025, Ultatel
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA
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Unified Communication Platform

Trusted by Companies of All Sizes.

Ultatel, best support G2, 2025, award
Ultatel, High performer Award, G2 2025
Momentum leader G2, Ultatel
Front runners, software advice 2025, Ultatel
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA
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Award-Winning
Unified Communication Platform

Trusted by Companies of All Sizes.

Ultatel, best support G2, 2025, award
Ultatel, High performer Award, G2 2025
Momentum leader G2, Ultatel
Front runners, software advice 2025, Ultatel
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA
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Award-Winning
Unified Communication Platform

Trusted by Companies of All Sizes.

Ultatel, best support G2, 2025, award
Ultatel, High performer Award, G2 2025
Momentum leader G2, Ultatel
Front runners, software advice 2025, Ultatel
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA