ULTATEL Cloud | Certified Contact Center for Microsoft Teams
Microsoft Teams Contact Center Solution
#1 Rated in Contact Center Overall Value and Customer Support
ULTATEL Contact Center + Microsoft Teams Bring People Together for Better Customer Experiences
Improve your customer experience
- Eliminate communication barriers between the contact center and the rest of the business
- Solve customer problems easier and faster leveraging Teams collaboration
- Consolidated Directory
- Move calls, transfer to the right skill group
- Agent-Expert collaboration with seamless conferences without putting the customer on hold
- Presence-based search to collaborate and solve problems faster
Minimize IT Administration
- No download or installs
- No change to the native Microsoft Teams user experience for desktop, mobile and web apps
- Use Teams as the single collaboration client
- No maintenance or updates required by IT
- A single communications vendor for contact center and telephone
Streamline workflows, increase productivity
- No need to switch between tabs and windows
- Agents can request advice without puting the caller on hold
- Familiar user interface
Keep hybrid and remote teams connected
- Your agents can be anywhere
- Join team discussions from anywhere
- Reduce the need for internal calls and email chains
Improve Workforce Management
- View presence and calendars of agents and colleagues across the organization to improve planning, sched meeting and calls.
- Instantly see who is available to help and who is busy
Maximize the Value of your Cloud Investments
- Reduce TCO
- Level up by integrating 2 best-in-class solutions
Bring People Together for Better Customer Experiences
Create the customer experience your business requires, while giving leadership the tools to meet budgeted overhead and production costs.
Best Value Guarantee
No one provides a turnkey contact center system with the functionality you require at a better price. ULTATEL is committed to delivering maximum end-to-end value to your business.
Completely Customizable
Adapt the cloud contact center to the needs of your business – not the other way around.
Reliable and Secure
Count on 99.999% guaranteed uptime, HD voice quality, a disasterproof network and stringent levels of security
Quality Assurance Your Way
Advanced quality assurance tools and analytics that will take your Quality Assurance process to the next level. Your Quality Assurance module enables targeted call monitoring based on built-in or custom key performance indicators (KPIs). You set your KPI targets and benchmark your agents during customer interactions on metrics that reflect your business goals.
Advanced Queue Management
Call queue admins and members can use the call queue realtime analytics dashboard to make effective data-driven decisions. The call queue real-time analytics dashboard provides critical details like service level, average call handling times, call volume counts, average/longest wait time, completed/abandoned/overflow call counts, and more with the ability to drill down further into specific sites, call queues, and agents.
Enable WFH or Remote Workers
All members of your team have the freedom to work at home, in the office, or even while on the go. It’s made possible by our single user-friendly system. Monitoring and reporting capabilities help keep a tab on your remote workers
Powerful Reporting and Analytics
ULTATEL’s advanced Reporting and Analytics features enable managers to build comprehensive call center reporting powered by real-time data. Managment has a single platform to monitor operations and manage their contact center team – no matter where they’re located. Easily spot trend performance through out-of-the-box and custom reports.
Skill-based Routing and Queuing
Enable your teams to get the most appropriate call for them – organize your teams by their knowledge base and allow the system to route to the first available caller with the skillsets required.
Integrations and Call Pops
Integrate with CRMs allowing your caller’s inbound call to pop information as the call arrives at the agent’s desk. Log calls and track inbound and outbound calls for analytics.
ULTATEL Cloud Contact Center for Microsoft Teams Pricing
Compare Plans
Feature Summary | Contact | Plus* | Ultimate |
|---|---|---|---|
| Fully-Managed Cloud PBX |  | | |
| 24/7 Live Customer Support | Phone & Email | Phone & Email | Phone & Email |
| Unlimited Calling for US & Canada | | | |
| Keep Existing Number – Free porting | Up to 20 | Up to 50 | Up to 100 |
| Video Conferencing | Up to 100 | Up to 100 | Up to 100 |
| Video Conference Bridges | 1 Per Acct | 1 Per Acct | 1 Per Acct |
| Transcribed Voicemail to Email | | | |
| Voice, SMS & Fax on the same phone number | | | |
| Auto Attendants | | | |
| IVR Menus | | | |
| Unlimited Internet Faxing | | | |
| Call Presence | | | |
| Customized music on Hold | | | |
| HD Voice | | | |
| Works with Desktop, Softphone or Mobile App | | | |
| Graphical Call Flow | | | |
| Audio Conferencing | | | |
| Unlimited Ring Groups | | | |
| Call Forwarding, Caller ID, Call Waiting | | | |
| Call Parking | | | |
| Group Paging | | | |
| Intercom | | | |
| Greetings | | | |
| Call Blocking | | | |
| Call Notify | | | |
| Advanced Call Analytics and Reporting | | | |
| Web Management Portal | | | |
| Call Queuing | | | |
| Call Recording | | | |
| Call Monitoring | | | |
| Call Whispering | | | |
| Advanced Queuing Features | | | |
| Skills Based Routing | | | |
| Microsoft Teams SBC | Included | Included | Included |
| Toll Free Number* | Free | Free | Free |
| Toll Free Minute/overage | $0.03 | $0.03 | $0.03 |
| Advanced IVR Features | | | |
| Voicemail Notification New | | | |
| Voicemail Drop New | | | |
| Advanced Queue Analytics & Reporting | | | |
| Quality Assurance Module | | | |
| Customized Call Scoring Templates | | | |
| Quality Assurance Analytics | | | |
| SMS Messaging platform | | | |
| Salesforce Integration | | ||
| Microsoft Dynamics Integration | | ||
| Pipedrive Integration | | ||
| Zoho Integration | | ||
| Zendesk Integration | | ||
| Customized Reports | | ||
| LDAP Corporate Directory | | ||
| Multi-Project Conference Service | | ||
| Queue Callback | |
Bring People Together for Better Customer Experiences
Microsoft Teams Contact Center FAQs
What does it mean to be a Solution Certified for Microsoft Teams?
It means that a contact center platform or cloud phone system provider fully complements the features and capabilities that Teams offers, and that Microsoft trusts our software and integration.
