Ultatel Direct inward dialing (DID) Service

Directing the future of communication, one personalized connection at a time

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Navigate the future of efficient communication with Direct Inward Dialing by Ultatel.

Tailor each interaction, empower every department, and make every customer feel unique. With Ultatel’s DID service, you’re not just dialing a number; you’re connecting directly to opportunities.

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Why Ultatel’s DID Service Stands Out?

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Precision Connectivity

Assign specific numbers to employees or departments, ensuring clients reach their desired destination directly without any detours.
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Elevated Professionalism

Boost your company image with a streamlined communication structure, showcasing a sophisticated and customer-centric approach.
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Limitless Scalability

Whether you’re a startup or a global enterprise, our DID services grow with you, ensuring you’re always ready to connect beyond your current horizons.

Connect Beyond Conventional Limits

In a world where every call matters, Direct Inward Dialing by Ultatel ensures that none of your calls ever feel general or impersonal. Every interaction is a direct bridge, built to strengthen relationships and foster trust.

Feature Spotlight

Individual Extensions

Assign unique numbers to employees or departments, allowing callers to bypass a main reception or auto-attendant.

Virtual Presence

Establish a local presence in various regions or countries without the need for physical infrastructure.

Advanced Call Handling

Routes incoming calls to the proper queue and the most appropriate agent based on pre-defined strategies.

Number Portability

Ability to retain and move your DID numbers, providing flexibility and continuity.

Seamless Integration

Easily integrates with existing PBX systems, VoIP solutions, and other telecommunication services.

Experience the Direct Difference with Ultatel’s DID

Expand your communication horizons and let each call be a testament to your commitment to precision, efficiency, and customer satisfaction.
Ultatel’s DID – Directly Bridging Gaps, One Call at a Time.


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What our customers are saying

Great system that comes with outstanding customer service
KatieFacilities Services
It is easy to retrieve voicemails from any extension and the call recording has been a great feature and used often by our company.
KristinMedical Practice
Integrations with several features and software like Microsoft teams, CRMs, etc. It makes much easier to sift through hundreds of sales emails and make calls straight from our CRM system.
Katherine J.Chief of Staff, Co-Founder

Discover the Power of Personalized Communication with Ultatel

Step into a realm where every call is a direct route to enhanced collaborations, clearer communications, and amplified business opportunities.


Activate Your Direct Inward Dialing and Begin Your Journey Beyond Limits Today!

Frequently Asked Questions

We understand that transitioning to a new communication system comes with questions. Here are some common inquiries regarding our Direct Inward Dialing service:

What is a DID number?



A DID number is a phone number that allows direct dialing to specific extensions within a business without going through a central switchboard. It enhances the efficiency of communication by providing direct connections between callers and the intended recipients.

Absolutely! With ULTATEL’s Number Portability feature, you can retain your existing phone numbers when transitioning to our DID service, ensuring a seamless switch without losing your established contacts.

The beauty of DID is its minimal infrastructure requirements. It’s primarily a digital service, requiring a reliable internet connection and compatible phone systems. Our team will guide you through the simple setup process to ensure a smooth transition.

Yes, DID is highly compatible with VoIP systems. In fact, integrating DID with VoIP unlocks a host of advanced communication features, enhancing your business’s call handling capabilities significantly.

Yes, DID can be utilized for international calls, allowing your customers from around the globe to reach you directly. With ULTATEL’s global scalability, expanding your communication reach has never been easier.

A DID number is a phone number that allows direct dialing to specific extensions within a business without going through a central switchboard. It enhances the efficiency of communication by providing direct connections between callers and the intended recipients.Absolutely! With ULTATEL’s Number Portability feature, you can retain your existing phone numbers when transitioning to our DID service, ensuring a seamless switch without losing your established contacts.The beauty of DID is its minimal infrastructure requirements. It’s primarily a digital service, requiring a reliable internet connection and compatible phone systems. Our team will guide you through the simple setup process to ensure a smooth transition.Yes, DID is highly compatible with VoIP systems. In fact, integrating DID with VoIP unlocks a host of advanced communication features, enhancing your business’s call handling capabilities significantly.Yes, DID can be utilized for international calls, allowing your customers from around the globe to reach you directly. With ULTATEL’s global scalability, expanding your communication reach has never been easier.

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“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA

#1 Rated in Business Phone System Overall Value and Customer Support

We’re honored to be ranked #1 in Overall Value and Customer Support by the buyer communities on Capterra and GetApp.

ULTATEL is the only provider that achieved a perfect 100 score on Customer Support from the buyer communities on Capterra and GettApp.

Capterra is the world’s leading business software reviews and selection platform; GetApp advise tech-savvy business professionals to help them find the software and apps that best meet their needs.
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#1 Rated in Contact Center Overall Value and Customer Support

We’re honored to be Ranked #1 in Overall Value and Customer Support by the buyer community on Software Advice. ULTATEL is the only provider that achieved a perfect 100 score on Customer Support from the buyer community on Software Advice. Software Advice has helped over 800,000 businesses select software with live, one-on-one tailored support with software and industry experts.
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Unified Communication Platform

Trusted by Companies of All Sizes.

Ultatel, best support G2, 2025, award
Ultatel, High performer Award, G2 2025
Momentum leader G2, Ultatel
Front runners, software advice 2025, Ultatel
“We absolutely love the reliability of service and the responsiveness of the team”
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Award-Winning
Unified Communication Platform

Trusted by Companies of All Sizes.

Ultatel, best support G2, 2025, award
Ultatel, High performer Award, G2 2025
Momentum leader G2, Ultatel
Front runners, software advice 2025, Ultatel
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA
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Request Your Demo

Award-Winning
Unified Communication Platform

Trusted by Companies of All Sizes.

Ultatel, best support G2, 2025, award
Ultatel, High performer Award, G2 2025
Momentum leader G2, Ultatel
Front runners, software advice 2025, Ultatel
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA
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Award-Winning
Unified Communication Platform

Trusted by Companies of All Sizes.

Ultatel, best support G2, 2025, award
Ultatel, High performer Award, G2 2025
Momentum leader G2, Ultatel
Front runners, software advice 2025, Ultatel
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA