ULTATEL Receives 2021 CUSTOMER Magazine Voice Technology Excellence Award

ULTATEL Teams SBC Honored for their Exceptional Innovation and Commitment to Improving the Customer Experience

WASHINGTON, D.C. – Mar 24, 2021 – ULTATEL, a leading provider of cloud-based phone systems for businesses of all sizes, announced today that TMC, a global, integrated media company, has named ULTATEL Teams SBC as a 2021 CUSTOMER magazine Voice Technology Excellence Award winner.

The company’s recently launched integration with Microsoft Teams. ULTATEL’s Teams SBC is a Microsoft-certified Session Border Controller (SBC) for Teams Direct Routing and allows organizations to deliver secure, real-time communications on almost any private or public cloud environment without compromising scale and performance. At the same time, it provides the convenience of being able to continuously control and monitor communications, regardless of location.

“This integration with Microsoft presents a significant market opportunity for ULTATEL customers and partners to achieve business growth and maximize their collaborative communications during a time when this is more important than ever before,” said ULTATEL Founder and Chief Executive Officer, Amr Ibrahim. “We’re proud to have our solution certified for Direct Routing for Microsoft Teams and remain committed to supporting and building the workplace of the future.”

The CUSTOMER Voice Technology Excellence Awards recognize vendors that are emerging as the true leaders in this evolving Voice Technology trend. The winning solutions provide speech and analytics engines, IVR and self-service solutions including chatbots, headphones, and voice-activated applications and services that maximize on NLP, NLU, NLG and AI and more.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor ULTATEL with a Voice Technology Excellence Award,” said Rich Tehrani, CEO, TMC. “It’s Microsoft-certified Teams SBC solution has proven deserving of this elite status and I look forward to continued innovation from (Company) in 2021 and beyond.”

About ULTATEL

ULTATEL is a leading provider of cloud-based phone solutions. Through its Clarity unified communications platform, companies can have all of their voice, video, fax, SMS and audio-conferencing services on one affordable system. The platform includes more than 40 enterprise-grade features, helping companies operate from single or multiple locations seamlessly using desktop phones, soft phones or mobile apps while integrating with Microsoft Teams, contact centers and CRMs.

ULTATEL’s vision is to completely change how companies conduct business by delivering the most comprehensive suite of unified cloud-based telephony services, dramatically improving responsiveness, increasing productivity, enhancing globalization efficiencies, and reducing operating costs so that businesses can most effectively compete both today and in the future. Visit ultatel.com.

Media Contact:
Tim Phelps
Director Of Marketing
ULTATEL

TMC’s CUSTOMER Magazine

TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more.

Please visit http://customer.tmcnet.com for more information.

About TMC

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For more information about TMC, visit tmcnet.com.

TMC Contact
Michelle Connolly
Marketing Manager
203-852-6800, ext. 170
mconnolly@tmcnet.com