Privacy Policy

1. Commitment to Privacy. Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

2. The Information ULTATEL Collects. This notice applies to all information collected or submitted on our websites, and associated sub-domains (“Website”), when you use our desktop, IP desk phone, mobile applications, our integrated business apps or when you use our cloud communications and collaboration solutions (“Services”). On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Contact Information: Name, Address, Email address, Phone number, IP address, and any other identifiers a user provides when accessing or using the Service. Account information: Account’s usernames and account numbers, preferred language preference, title, department. Payment information: Billing name, address, or other payment information. User content: Files, Images, any content of communication or other information you or another user or participant upload, provide, grant access to through any of our website, desktop apps or Mobile apps. Service Usage Data:
  • Internet Protocol (“IP”) address, MAC address, device type, operating system type and version, client version, and other related information.
  • Fraud data such as blacklist Numbers.
  • Metadata such as session logs and join & leave time of participants.
  • Log data including IP address, Internet Service Provider (“ISP”), browser type, referring/exit pages, operating system, date/time stamp, and/or clickstream data.
  • Traffic data about the communications that take place through our platform (such as chat, video conferencing), network monitoring data.
  • Call Detail Records produced by a telephone call or other telecommunications transactions. The Call Detail Record contains attributes such as, time, duration, completion status, source number, and destination number.
  • Publicly available data from End User accounts.

3. How ULTATEL Uses Information.

We use the information you provide about yourself to communicate with you; verify your identity to prevent fraud in compliance with applicable law; create your account; We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery.

We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use the files, images, any content of communication or other information you upload, provide, grant access to through our app to provide our service. For example, we use images you upload when you send MMS to complete your request and deliver the message you sent with the image attached. We use media files you uploaded in a chat deliver the chat request with this media as requested.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses

4. Advertising Partners
a. You may consult this list to find the Privacy Policy for each of the advertising partners of ultatel.com. Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on ultatel.com, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit. Note that ultatel.com has no access to or control over these cookies that are used by third-party advertisers.
b. our Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
c. Google is one of the third-party vendor on our site. It also uses cookies, known as DART cookies. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL https://policies.google.com/technologies/ads.
d. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
e. YouTube. Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited. If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account. YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. Further information about handling user data, can be found in the data protection declaration of YouTube under https://policies.google.com/privacy.
f. Google Web Fonts. For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.If your browser does not support web fonts, a standard font is used by your computer. Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.
g. Geolocation IP Detection. This site is using a database to identify the geographic location of your IP address. This site is saving the IP of the visitors for a short period of time to for performance reasons.
h. Other marketing vendors include Facebook, LinkedIn, Microsoft, Pipedrive, HotJar, and Twitter (X).

5. Choice Opt-Out. We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at privacy@ultatel.com or by mail at
ULTATEL, LLC
Attn: ULTATEL Chief Privacy Officer
13873 Park Center Rd Suite 450,
Herndon, VA 20171
USA
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party. You can not be able to opt out from other necessary communications to provide the service like confirmation emails and critical service updates. If you do not wish to receive them, you have the option to deactivate your account. to deactivate your account, please send a request to support@ultatel.com.

6. Refer a Friend. If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site, we will store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your friend may contact us at support@ultatel.com to request that we remove this information from our database.

7. Our Commitment To Data Security. The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our website, you can send email us at support@ultatel.com.

8. Privacy Policy Modification. If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

9. Use of Cookies. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We link the information we store in cookies to any personally identifiable information you submit while on our site. We use session ID cookies only. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period. We do not use persistent cookie. If you reject cookies, you may still be able to use our site.

10. Agents. We use an outside credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

11. Our Commitment To Children’s Privacy. Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

12. How You Can Access Or Correct Your Information. You can access all your personally identifiable information that we collect online and maintain by accessing your account through “My Account” page. You will have to use your username and password to make any changes to your current stored information. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

13. Legal Disclosure. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.

14. How to Contact Us. Should you have other questions or concerns about these privacy policies, please send us an email at privacy@ultatel.com.

Last updated and reviewed on February 14, 2024.

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