Post-Call Analytics
Get actionable insights from every call to improve customer experience and agent performance. Our advanced analytics highlight opportunities to optimize service quality.
Post-Call Analytics Overview
Post-call analytics provide detailed reporting on your call center operations. By tracking call outcomes, call duration, transfers, and other metrics, you gain visibility into agent productivity, customer satisfaction, and potential areas needing improvement.
How Ultatel Post-Call Analytics Works
Our call analytics dashboard shows key performance indicators in easy-to-understand visualizations. Filter reports by date range, department, client, and other parameters for targeted insights. Automated reports can also be scheduled and exported.
Ultatel Products With Post-Call Analytics
Post-call analytics are included with all Ultatel's plans. Entry-level plans provide basic call reporting.
Post-Call Analytics FAQs
What data sources does the reporting use?
Our analytics compile data from our voice platform, CRM integrations, surveys, and agent inputs. This provides a holistic view of the customer journey.
Can the dashboards be customized?
Yes, administrators can create customized analytics dashboards to focus on key performance indicators that matter most to their business.
Who has access to the call analytics?
Administrators control user-level access to analytics data across the organization. Sensitive data can be anonymized as needed.
Related Information
For more details on how Ultatel can enhance your business communications, explore our other features such as Individual Extensions, CRM Integrations, and 24/7 Live Customer Support. Visit our Features Page to learn more.
