Once UltaTel for Zendesk has been activated, it will appear inside your Zendesk account.
That means you will be able to call leads and customers from within Zendesk,
using the dial pad or simply selecting contact/requester phone(s) to dial out—saving time per dial and eliminating misdials.
Your UltaTel Business Phone rings one of your devices based on your assigned routing rules, so you can answer the call while using the app.
UltaTel for Zendesk has intelligent call and record matching.
When a call comes in, UltaTel automatically brings up the matching Zendesk contact.
If the record is not available, a notification panel gives you the option of adding a new record.
UltaTel for Zendesk allows you to log notes, create tickets after the call.
You can also view ticket report.