Ultatel Enterprise Phone System
Transform your organization
with unified communications.
Ultatel’s intelligent cloud platform unifies voice, video, messaging, chat, and fax into one powerful solution that keeps your teams connected, wherever work happens.
Enterprise business communications, simplified.
Experience the future of business communications with Ultatel’s enterprise cloud phone system.
Integrating voice, text, video, email, fax, and meetings – and powered by AI – our platform provides a unified communications experience with all the features modern businesses need.
Cloud Business Phone System
Upgrade your enterprise business communications with Ultatel’s feature-rich cloud phone system. Enjoy unlimited calling, HD video conferencing, secure messaging, and more –Â from any device, anywhere with an Internet location.Â
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Cloud Contact Center
Elevate your customer experience with Ultatel’s next-generation, AI-powered cloud contact center. Enjoy enterprise-grade features like advanced call routing, intelligent queue management, and real-time insights.
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Microsoft Teams SBC
Add voice calling to Microsoft Teams with Ultatel’s certified Session Border Controller (SBC) and direct routing solutions. Enhance collaboration, improve call quality, and leverage AI-powered features for smarter communication within Teams.
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Trusted by more than 50,000 users who value the power of connection.
The next-generation of business communications.
Powered by AI.
Feature Highlights
Intelligent Business Insights
Gain valuable insights from every customer or prospect interaction with AI-powered call analytics, sentiment analysis, and trend identification.
Automated Quality Scoring
Save time and ensure consistent evaluation of agent performance with automated quality scoring and comprehensive performance analytics.
Enhanced Agent Performance
Create your own AI Agent and empower live agents with real-time guidance, automated call summaries, and personalized coaching.
Why do leading organizations
choose Ultatel?
Next Generation Technology
Simplify your communications (and your tech stack) with an all-in-one communications platform that replaces many different point solutions.
Ease of Integration
We work with you to customize your system exactly the way you want. Choose from 50+ enterprise-grade features and integrations to keep your business running seamlessly.
Built for Distributed Workforces
Our easy-to-use system allows your team to work in the office, home, or on the go. In short, from any location with an Internet connection.
Any Device - Desktop, Tablet, Mobile
All users enjoy seamless, permissioned access to their extension numbers using desktop phones, soft phones, and applications.
Proven Reliability
Depend on Ultatel’s 99.999% uptime guarantee. No need to worry about downtime and what might happen should your communications be unavailable.
World-Class Support, Unbeatable Value
Installation, training, and 24/7/365 live support is always included. Most of our customers report saving 30% or more!
Don't just take our word for it.
See what our customers have to say.
Ultatel Plans & Pricing
Our plans are fully customizable with clear pricing. No hidden fees or charges.
Every plan now comes packed with AI-powered features — from seamless call transcription and smart note-taking to quick drafting and translation of texts and chats.
Ultatel Essential
Per month / user
- Complete Business Phone System & Service (Voice, SMS/MMS, Chat, Video) on Any Device
- Unlimited US & Canada Calling
- Basic Internet Fax
- Business SMS and MMS
- Video Conferencing Up to 50 Participants
- Single-Level Auto-Attendant, IVR and ring groups
- Build in Reports and Call Analytics
- Single Sign-On (SSO)
- 24/7 Chat & Phone
- Reliable calling, foundational AI for understanding.
- Reliable calling, foundational AI for understanding.
- AI Voicemail Transcription
- Basic Sentiment Analysis
- On-Demand Call Transcripts (limited)
Ultatel Premium
- Everything in Essential, Plus
- Auto call recording
- Call monitoring and whispering
- Multi-Level IVR
- Call Queues
- Ring Groups
- Queue Callback
- Auto Voice Recording
- Video Conferencing Up to 100 Participants +Â Meeting Recording
- Enhanced Analytics Dashboard
- + Popular CRMs (Zoho, HubSpot Lite)
- Advanced Single Sign-On (SSO)
- Robust collaboration, deeper call intelligence & AI efficiencies.
- Basic Topic ID
- All Calls Transcribed by AI
- Detailed Sentiment Analysis
- Â AI Call Summaries
Ultatel Ultimate
- Everything in Premium, Plus
- Video Up to 250 Participants +Â Advanced Features (Breakout Rooms, AI Live Transcription)
- Advanced IVR, Advanced Queues, Auto Voice & Video Recording (Policies)
- SMS/MMS: 1000 messages/user/month
- Comprehensive AI-Driven Analytics Dashboard
- + Advanced CRMs (Salesforce, Zendesk), APIs, MS Teams Integration
- + Custom Roles & Permissions
- Priority Support, Opt. Dedicated Account Manager, Strategic Onboarding
- Advanced AI, comprehensive intelligence, enterprise control & premium integrations.
- Real-Time AI Transcripts & Sentiment (Alerts)
- Advanced Topic ID (Trends)
- Â AI Summaries (Action Items)
- AI Quality & Coaching Tools
Ready to see Ultatel in action?
Say goodbye to the limitations of your old phone system and hello to cloud communications technology.
Frequently Asked Questions
Get the answers you need about Ultatel’s enterprise business phone system so that you can make the right decision for your organization.
How quickly can Ultatel be implemented?
Ultatel’s cloud-based system can be up and running quickly, even within the same day. Our dedicated onboarding team works with your internal team to implement your new cloud phone system according to your requirements and on your schedule, so your enterprise operations don’t miss a beat.
Can Ultatel integrate with our existing tools?
Absolutely. Ultatel is built to seamlessly integrate with a wide range of business tools and platforms, including Microsoft Teams, as well as popular CRM systems like Salesforce, HubSpot, and Zendesk. We can even customize your cloud phone system to integrate with a wide range of business tools and platforms, ensuring a unified communication experience that works seamlessly with your current ecosystem.
Does Ultatel support mobile and remote teams?
Yes, our system is designed for today’s mobile workforce. With robust mobile apps and remote capabilities, Ultatel keeps your team connected from any location, on any device, at any time. All that you need is a reliable Internet connection!
What kind of support does Ultatel offer?
24/7 live customer support is included with your service! Ultatel employs a team of experts who are always ready to assist, whether it’s a simple question or a more technical issue. We strive to be the best enterprise VoIP service available and are on-call 365 days a year to ensure your enterprise PBX system always runs smoothly.
Is Ultatel scalable for large enterprises?
Yes, Ultatel is scalable to support even the largest enterprises. Our scalable solutions can be tailored to meet the needs of small businesses and large enterprises alike, with the flexibility to grow as you do.
How does Ultatel ensure call quality and reliability?
What security measures are in place with Ultatel?
Security is our priority. Ultatel’s system features end-to-end encryption, regular security audits, and compliance with industry standards to keep your data safe and your communications secure.
