Busy Lamp Field (BLF)
Monitor the availability of your team members in real-time with Ultatel’s Busy Lamp Field (BLF) feature.
Busy Lamp Field (BLF) Overview
Busy Lamp Field (BLF) is a powerful presence indicator feature of Ultatel’s VoIP services. It allows you to see at a glance who in your organization is available, on a call, or away from their desk. This real-time visibility into your team’s status helps improve communication efficiency, reduce wait times, and enhance collaboration by ensuring you know the best times to reach out to your colleagues.
How Ultatel Busy Lamp Field (BLF) Works
Ultatel’s Busy Lamp Field (BLF) works by connecting to your VoIP system and displaying the status of each extension on compatible desk phones or softphones. When a user is on a call, the BLF indicator shows a busy status, and when they are available, it shows a free status. This system is highly customizable, allowing you to monitor specific extensions and set up visual cues to fit your preferences and organizational needs.
Busy Lamp Field (BLF) Usage Examples
Reception Desks
Receptionists can see the status of all employees, making it easier to transfer calls to available staff members quickly.
Customer Support
Support teams can monitor each other’s availability, ensuring efficient call handling and minimal customer wait times.
Sales Teams
Sales managers can monitor the call activity of their team, helping to manage workloads and ensure availability for important calls.
Ultatel Products With Busy Lamp Field (BLF)
The Busy Lamp Field (BLF) feature is available with several Ultatel VoIP plans, providing flexible options to meet the needs of various business sizes:
● Ultatel Basic Plan: Suitable for small businesses needing essential presence indicator features.
● Ultatel Pro Plan: Ideal for medium-sized businesses that require advanced call management and monitoring tools.
● Ultatel Enterprise Plan: Perfect for large enterprises needing comprehensive monitoring and communication management solutions.
Busy Lamp Field (BLF) FAQs
What is Busy Lamp Field (BLF)?
Busy Lamp Field (BLF) is a presence indicator feature that allows you to see the real-time availability status of your colleagues, helping you know when they are on a call or available.
How do I set up Busy Lamp Field (BLF) with Ultatel?
Setting up BLF with Ultatel is simple. Compatible desk phones and softphones can be configured through the Ultatel Administrative Portal, where you can assign extensions and set monitoring preferences.
Can I customize which extensions I monitor with BLF?
Yes, you can customize the extensions you monitor with BLF to fit your specific needs, ensuring you only see the status of relevant team members.
Is there an additional cost for using Busy Lamp Field (BLF)?
No, the BLF feature is included in several Ultatel VoIP plans at no extra cost.
Does BLF work with both desk phones and softphones?
Yes, BLF is compatible with both desk phones and softphones that support this feature, allowing you to monitor availability across different devices.
Related Information
Discover more about Ultatel’s VoIP features and how they can enhance your business communications:
● [Number Portability](link to page)
● [Individual Extensions](link to page)
● [CRM Integrations](link to page)
● [24/7 Live Customer Support](link to page)
Explore how Ultatel’s Busy Lamp Field (BLF) feature can improve your team’s communication efficiency and overall productivity.
