Call Reporting
Gain valuable insights into your call activity with Ultatel’s comprehensive Call Reporting feature.
Call Reporting Overview
Call Reporting is an essential feature of Ultatel’s VoIP services, providing a detailed log of all VoIP call history within your system. This feature allows you to apply various filters such as phone number, date, employee, and call direction, enabling you to analyze and manage your call data effectively. Call Reporting helps businesses monitor performance, optimize operations, and ensure efficient communication.
How Ultatel Call Reporting Works
Ultatel’s Call Reporting feature captures and logs every VoIP call made within your system. This data is stored securely and can be accessed through the Ultatel Administrative Portal. Users can apply filters to sort and view specific call data based on phone numbers, dates, employees who performed the calls, and the direction of the calls (incoming or outgoing). The intuitive interface makes it easy to generate reports, identify trends, and make data-driven decisions to improve business communications.
Call Reporting Usage Examples
Performance Monitoring
Track call volumes and durations to evaluate employee performance and identify areas for improvement.
Customer Service Analysis
Analyze call data to assess customer service interactions and ensure high-quality support.
Operational Optimization
Use call reports to identify peak call times, enabling better staffing and resource allocation.
Ultatel Products With Call Reporting
The Call Reporting feature is available with various Ultatel VoIP plans, tailored to meet the needs of different business sizes: ● Ultatel Basic Plan: Suitable for small businesses needing basic call reporting features for occasional analysis. ● Ultatel Pro Plan: Ideal for medium-sized businesses requiring advanced reporting capabilities for regular performance monitoring. ● Ultatel Enterprise Plan: Perfect for large enterprises needing comprehensive reporting tools for detailed analysis and strategic planning.
Call Reporting FAQs
What is Call Reporting?
Call Reporting is a feature that displays a log of all VoIP call history within your system, allowing you to apply filters such as phone number, date, employee, and call direction to analyze and manage call data effectively.
How do I access call reports with Ultatel?
You can access call reports through the Ultatel Administrative Portal, where you can view, filter, and generate detailed reports of your call history.
Can I customize the filters in Call Reporting?
Yes, Ultatel’s Call Reporting feature allows you to apply various filters such as phone number, date, employee, and call direction to tailor the reports to your specific needs.
Is there an additional cost for using Call Reporting?
No, Call Reporting is included in several Ultatel VoIP plans at no extra cost.
Can I export call reports for further analysis?
Yes, call reports can be exported from the Ultatel Administrative Portal for further analysis and record-keeping.
Related Information
Learn more about Ultatel’s VoIP features and how they can enhance your business communications:
● [Number Portability](link to page)
● [Individual Extensions](link to page)
● [CRM Integrations](link to page)
● [24/7 Live Customer Support](link to page)
Explore how Ultatel’s Call Reporting feature can help your business monitor performance, optimize operations, and ensure efficient communication management.
