Call Routing
Efficiently manage incoming calls with Ultatel’s advanced Call Routing feature, ensuring calls reach the right person or team promptly.
Call Routing Overview
Call Routing is a fundamental call management feature offered by Ultatel’s VoIP services. It involves placing each incoming call into a queue and then routing it to a specific person or group based on pre-established rules and criteria. This feature enhances customer service, optimizes call handling efficiency, and ensures that callers are directed to the most appropriate resource quickly and seamlessly.
How Ultatel Call Routing Works
Ultatel’s Call Routing feature begins by placing incoming calls into a queue. The system then applies customizable rules and criteria to determine how each call should be routed. Criteria can include time-based routing (e.g., business hours vs. after hours), skills-based routing (e.g., directing technical support calls to the appropriate team), and interactive voice response (IVR) options for caller self-selection. Calls are routed to individual extensions, departments, or specific groups of users within the VoIP system, ensuring optimal call distribution and effective handling.
Call Routing Usage Examples
Departmental Routing
Direct calls to different departments such as Sales, Support, or Billing based on caller needs.
Skill-Based Routing
Route calls to agents with specific skills or expertise required to handle particular types of inquiries.
Time-Based Routing
Automatically adjust routing based on business hours, ensuring calls are handled promptly during operational times and appropriately managed after hours.
Ultatel Products With Call Routing
Ultatel’s Call Routing feature is available across all VoIP plans, offering scalable solutions tailored to businesses of varying sizes:
● Ultatel Basic Plan: Essential for small businesses needing efficient call distribution and basic routing capabilities.
● Ultatel Pro Plan: Ideal for medium-sized businesses requiring advanced routing options and customizable rules.
● Ultatel Enterprise Plan: Perfect for large enterprises needing robust call management solutions, including complex routing configurations.
Call Routing FAQs
What is Call Routing?
Call Routing is a feature that directs incoming calls to specific individuals or groups based on predefined rules and criteria, enhancing efficiency and customer service.
How do I set up Call Routing with Ultatel?
Setting up Call Routing with Ultatel is straightforward. Using the Ultatel Administrative Portal, administrators can define routing rules based on time, skills, or other criteria to ensure calls are directed appropriately.
Can I customize the routing rules?
Yes, Ultatel’s Call Routing feature allows for extensive customization. Administrators can create rules based on business needs, ensuring calls are routed according to specific requirements.
Is there an additional cost for using Call Routing?
No, Call Routing is included in all Ultatel VoIP plans at no extra cost.
Can Call Routing handle high call volumes?
Yes, Ultatel’s Call Routing feature is designed to handle high call volumes efficiently, ensuring optimal distribution and management of incoming calls.
Related Information
Learn more about Ultatel’s VoIP features and how they can enhance your business communications:
● [Number Portability](link to page)
● [Individual Extensions](link to page)
● [CRM Integrations](link to page)
● [24/7 Live Customer Support](link to page)
Discover how Ultatel’s Call Routing feature can streamline your call management processes, improve customer satisfaction, and optimize operational efficiency.
