Call Whispering
Enhance your coaching capabilities with Ultatel’s Call Whispering feature. Guide your representatives during live calls without the customer hearing, ensuring effective training and support.
Call Whispering Overview
Ultatel’s Call Whispering feature is designed to help businesses provide real-time coaching and support to their representatives during live calls. This feature allows a supervisor to speak to a representative without the customer hearing, ensuring effective training and support while maintaining a professional customer experience.
How Ultatel Call Whispering Works
Ultatel’s Call Whispering feature leverages advanced call management tools to provide seamless coaching capabilities. Here’s how it works:
â—Ź Real-Time Coaching: Supervisors can speak to representatives during live calls without the customer hearing.
â—Ź Discrete Communication: Ensure that coaching is done discreetly, maintaining a professional customer experience.
â—Ź Improved Training: Provide immediate feedback and support to representatives, enhancing their skills and performance.
â—Ź Integration with Call Monitoring: Seamlessly integrate with call monitoring to provide comprehensive coaching and support.
â—Ź Secure and Reliable: All communications are securely managed, ensuring privacy and reliability.
Call Whispering Usage Examples
Here are some practical scenarios where Ultatel’s Call Whispering can be beneficial:
New Employee Training
Store your most frequent customers’ details for quick access when contacting them.
Performance Improvement
Offer immediate feedback and support to representatives who need assistance during challenging calls.
Quality Assurance
Ensure that representatives are following company protocols and providing high-quality service.
Ultatel Products With Call Whispering
Ultatel offers a range of products that include the Call Whispering feature, ensuring you have the right tools to enhance your coaching and support strategies: â—Ź Ultatel Basic Plan: Ideal for small businesses, this plan includes call whispering along with other essential VoIP features. â—Ź Ultatel Professional Plan: Designed for growing businesses, this plan offers advanced features such as CRM integrations and call analytics, in addition to call whispering. â—Ź Ultatel Enterprise Plan: Perfect for large organizations, this plan provides comprehensive communication solutions, including call whispering, call recording, and more.
Call Whispering FAQs
How does Call Whispering improve training?
Call Whispering allows supervisors to provide real-time coaching and support to representatives during live calls, helping them learn and improve quickly.
Can the customer hear the coaching?
No, the customer cannot hear the coaching. The communication is done discreetly between the supervisor and the representative.
Is the data secure when using Call Whispering?
Absolutely. Ultatel ensures that all communications are securely managed, maintaining the privacy and security of your information.
Can I integrate Call Whispering with call monitoring?
Yes, Ultatel’s Call Whispering can be seamlessly integrated with call monitoring to provide comprehensive coaching and support.
What are the benefits of using Call Whispering?
Call Whispering helps improve training, provide immediate feedback, ensure quality assurance, enhance sales performance, and assist customer support agents in handling complex issues.
Related Information
For more details on how Ultatel can enhance your business communications, explore our other features such as Individual Extensions, CRM Integrations, and 24/7 Live Customer Support. Visit our Features Page to learn more.
