Custom Hold Music
Enhance caller experience with Ultatel’s Custom Hold Music feature, offering personalized music playlists and messages for callers waiting on hold.
Custom Hold Music Overview
Custom Hold Music is a valuable feature of Ultatel’s VoIP services that allows businesses to customize the music played to callers while they are on hold. Instead of generic hold music, businesses can upload their own music playlists or recordings, creating a branded and pleasant waiting experience for callers. Additionally, custom messages can be interspersed with the music, providing callers with valuable information or updates, enhancing engagement, and improving overall customer satisfaction.
How Ultatel Custom Hold Music Works
Ultatel’s Custom Hold Music feature enables administrators to upload and manage music playlists directly through the Ultatel Administrative Portal. Businesses can choose from a library of pre-recorded music or upload their own tracks that align with their brand and customer preferences. Custom messages, such as promotional offers, service updates, or company news, can be recorded and scheduled to play at intervals during the hold period. This customization ensures that callers remain engaged and informed while waiting for assistance.
Custom Hold Music Benefits
Ultatel Products With Custom Hold Music
Custom Hold Music is available across Ultatel VoIP plans, offering flexibility to customize caller experiences based on business requirements:
● Ultatel Basic Plan: Basic customization options for small businesses seeking to enhance caller engagement during hold times.
● Ultatel Pro Plan: Advanced features for medium-sized businesses looking to leverage hold time for promotional messaging and brand reinforcement.
● Ultatel Enterprise Plan: Comprehensive customization capabilities for large enterprises aiming to deliver a seamless and branded customer experience.
Custom Hold Music FAQs
What is Custom Hold Music?
Custom Hold Music allows businesses to upload personalized music playlists and messages for callers to listen to while waiting on hold, enhancing caller experience and brand engagement.
How do I set up Custom Hold Music with Ultatel?
Setting up Custom Hold Music with Ultatel is simple. Administrators can log in to the Ultatel Administrative Portal to upload music files and record custom messages for playback during hold times.
Can I upload my own music for Custom Hold Music?
Yes, Ultatel allows businesses to upload their own music files to create a personalized hold music experience that aligns with their brand.
Is there an additional cost for Custom Hold Music?
Custom Hold Music is included in Ultatel’s VoIP plans, offering businesses the ability to enhance caller experience at no additional cost.
Can I change the hold music and messages regularly?
Yes, Ultatel’s Custom Hold Music feature provides flexibility to update music playlists and messages as needed through the administrative portal, ensuring relevance and engagement.
Related Information
Learn more about Ultatel’s VoIP features and how they can enhance your business communications:
● [Number Portability](link to page)
● [Individual Extensions](link to page)
● [CRM Integration](link to page)
● [24/7 Live Customer Support](link to page)
Discover how Ultatel’s Custom Hold Music feature can transform caller waiting experiences into valuable engagement opportunities while reinforcing your brand identity.
