Optimal Time Dialing
Ultatel’s Optimal Time Dialing feature uses AI and predictive analytics to determine the best times for sales reps to call leads. This increases connect rates and boosts productivity.
Optimal Time Dialing Overview
Optimal Time Dialing is an intelligent call routing feature that leverages historical call data and predictive analytics to determine the optimal times for sales reps to call leads. This helps connect rates by routing calls when leads are most likely to answer.
How Ultatel Optimal Time Dialing Works
Ultatel’s Optimal Time Dialing feature collects data on all outgoing calls, including call outcomes, day, date, and time of call. This data is fed into a proprietary AI algorithm that analyzes patterns to predict optimal calling times.
When a sales rep selects a lead to call, the algorithm checks the lead’s optimal times and schedules the call accordingly. This massively boosts connect rates compared to random cold calling.
Optimal Time Dialing Usage Examples
A sales rep attempts to call a lead at 3 PM on a Tuesday but gets voicemail. Optimal Time Dialing uses this negative outcome to update its recommendation engine. The next time the rep selects that lead, the call is scheduled for 10 AM Wednesday, resulting in a live connection.
An insurance agency wants to boost sales of new policies. They enable Optimal Time Dialing, which schedules callbacks for unsold quotes during high-probability windows. This increases engagement and sales.
Ultatel Products With Optimal Time Dialing
Optimal Time Dialing is available on Ultatel's Cloud Contact Center plans. It seamlessly integrates with Ultatel's cloud PBX to enable intelligent call routing based on predictive analytics.
Optimal Time Dialing FAQs
How accurate are the predictions from Optimal Time Dialing?
Our testing shows the AI algorithm in Optimal Time Dialing predicts optimal calling times with over 85% accuracy. The longer it runs, the more data it collects, making the predictions more accurate over time.
Does Optimal Time Dialing work for both inbound and outbound calls?
Currently, Optimal Time Dialing only optimizes outbound sales calls. However, we plan to expand its capabilities to inbound call centers in the future.
Can I customize the optimal times for specific leads?
Yes, sales reps can manually override the optimal times predicted by the algorithm if they have additional insight into a specific lead’s availability.
Related Information
For more details on how Ultatel can enhance your business communications, explore our other features such as Individual Extensions, CRM Integrations, and 24/7 Live Customer Support. Visit our Features Page to learn more.
