Predictive Dialing
Revolutionize outbound calling with artificial intelligence. Ultatel’s predictive dialing feature uses advanced algorithms to optimize agent productivity.
Predictive Dialing Overview
Predictive dialing is an automated outbound dialing system that uses artificial intelligence to determine the optimal time to dial phone numbers. It analyzes real-time call statistics and agent availability to maximize the number of live calls and minimize wasted calls. This results in increased agent productivity and effectiveness.
How Ultatel Predictive Dialing Works
Ultatel’s predictive dialer is powered by sophisticated AI algorithms that learn from historical data. It predicts the likelihood of a call connecting and agent availability to dial at the perfect rate. This eliminates manual dialing, reduces abandoned calls, and ensures agents spend more time in productive conversations.
Predictive Dialing Usage Examples
Predictive dialing is extremely useful for high-volume outbound sales and marketing campaigns. For example:
Ultatel Products With Predictive Dialing
Predictive dialing is available on all Ultatel products.
Predictive Dialing FAQs
Does predictive dialing work for inbound calls?
No, predictive dialing is designed and optimized for high-volume outbound calling. It does not apply to inbound customer service queues.
Does it adhere to telemarketing regulations?
Yes, Ultatel ensures predictive dialing configurations comply with federal and state telemarketing rules. This includes frequency caps, blacklists, time-of-day restrictions etc.
What metrics can I track for predictive campaigns?
Key metrics like hit rate, talk time, calls per agent-hour can be tracked. This helps to continually refine configurations for better results.
Related Information
For more details on how Ultatel can enhance your business communications, explore our other features such as Individual Extensions, CRM Integrations, and 24/7 Live Customer Support. Visit our Features Page to learn more.
