Phone systems are often the unsung heroes in an organization but are undoubtedly one of the most vital aspects of a business.
Seamlessly integrate robust, AI-enhanced voice capabilities into your Teams environment with Ultatel’s certified SBC solutions.
Best for: Businesses with existing SIP trunks/carrier relationships needing reliable, certified Teams voice integration.
Best for: Businesses wanting a fully managed Teams voice solution with Ultatel’s reliable network, calling plans, and foundational AI for Teams calls.
Best for: Organizations seeking to transform Teams into a comprehensive communication hub with Ultatel’s full advanced Cloud PBX features and deep AI insights.
Have a question? Call 844-858-2835 |  SBC Only (BYO Carrier) |  SBC + Ultatel Calling Plan |  SBC with Complete Ultatel Cloud PBX (AI-Powered) |
|---|---|---|---|
| Microsoft Teams Certified SBC |  | | |
| Direct Routing for Microsoft Teams | | | |
| User Provisioning & Sync with Teams | | | |
| Calling Capabilities | Â | Â | Â |
| Bring Your Own Carrier (BYOC) / SIP Trunks | (Required) | Optional | Optional |
| Ultatel Calling Plan Included | Â | (Unlimited US / Canada options) | (Full Ultatel Cloud PBX Calling Features & Plans) |
| International Calling | Via Your Carrier | (Ultatel Competitive Rates / Bundles) | (Comprehensive Ultatel Global Rates & Plans) |
| Number Porting / New DID Assignment | (Managed with your carrier or Ultatel) | | |
| E911 Compliant Calling for Teams | (Configuration required with BYOC) | | |
| Ultatel Cloud PBX Feature Integration | Â | Â | Â |
| Basic Call Routing within Teams | (Leverages Teams native capabilities) | (Enhanced with Ultatel basic logic) | (Full Ultatel Advanced PBX Routing Engine) |
| Advanced Ultatel PBX Features | Â | Â | (IVR, Call Queues, Ring Groups, Auto-Attendant, etc. managed by Ultatel, surfaced in Teams where possible) |
| AI-Powered Insights (For Teams Calls) | Â | Â | Â |
| AI Voicemail Transcription | Optional Add-on (via your platform or Ultatel) | | |
| AI Call Transcripts | Â | (On-Demand, 20 calls / user / month) | (All Calls) |
| AI Sentiment Analysis | Â | Basic (Post-Call Overview) | (Post-Call, Detailed) |
| AI Topic Identification | Â | Â | Basic |
| AI Call Summaries | Â | Â | |
| AI Quality & Coaching Tools | Â | Â | Â |
| Reporting & Analytics | Basic CDRs (if captured by Ultatel) | Â | Enhanced Analytics Dashboard |
| Administration & Hosting | Â | Â | Â |
| Hosting Options (Ultatel Cloud, Public Cloud) | | | |
| GCC High Compliant Option | Available | Available | Available |
| Centralized Admin Portal (for SBC Management) | | | (Unified with Cloud PBX Admin where applicable) |
| Support & Reliability | Â | Â | Â |
| 99.999% Uptime Guarantee for SBC Service | | | |
| 24/7 Live Support for SBC Issues | | | (Priority, with PBX expertise) |
| Onboarding & Deployment Assistance | Standard | Premium | Enterprise (Complex Integration Support) |
| Single Sign-On (SSO) for Admin Portal | | | |
About us
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Trusted by Companies of All Sizes.
Trusted by Companies of All Sizes.
Trusted by Companies of All Sizes.
Trusted by Companies of All Sizes.
Trusted by Companies of All Sizes.
