Phone System Features,Terms

High latency can significantly hamper the quality of calls between your customers and agents. Find out what causes high latency and how you can fix it.

A long wrap-up time can indicate your agents aren’t performing as well as they could. Find out how you can improve your agent’s wrap-up time.

Jitter can significantly affect the quality of calls and customer service your company provides. Find out what jitter is and how you can improve it.

Find out what first call resolution is and how a low FCR rate can affect the customer service experience provided by your agents.

Long queue times can negatively impact the customer service experience your business provides. Find out how you can improve your queue times.

Average speed of answer is crucial for customer satisfaction. Find out what it is and what average speed of answer your business should be striving for.