Zendesk Integration with Ultatel Cloud Phone System
Integrate Ultatel’s powerful cloud phone system directly into Zendesk to create a seamless, high-performing support environment. With this integration, your agents can make and receive calls, log activity, and access key customer data—all without ever leaving Zendesk. It’s a smarter way to connect, support, and grow.
How Ultatel's Zendesk integration works
After you install the Ultatel integration, it will show up in your Zendesk account. This allows you to make calls directly to customers and leads without leaving Zendesk. You can place these calls either by clicking on a contact or account record, or by using the dial pad feature.
Key Features of the
Ultatel-Zendesk Integration
With the Ultatel-Zendesk integration, a seamless connection is created between Ultatel’s cloud phone system and your Zendesk account. Here are the key features.
Click-to-Call from Zendesk
Make outbound calls instantly with one click from any Zendesk ticket or customer profile. Reduce dialing errors, eliminate extra steps, and help your agents connect faster and more efficiently.
Automatic Call Logging
Every call—whether incoming or outgoing—is logged automatically in Zendesk, capturing duration, call outcome, and agent notes. No more manual entry, just clean, complete records for better tracking and accountability.
Instant Caller Screen Pops
Empower agents with real-time caller insights. When a customer calls, their profile and ticket history pop up instantly on-screen, enabling faster, more personalized responses from the first “hello.”
Secure Call Recording
Record calls and automatically link them to relevant tickets or customer records. Great for training, compliance, and quality control—ensuring your team stays sharp and your service consistent.
Real-Time Analytics & Reporting
Get visibility into your team’s call activity with intuitive dashboards and metrics like call volume, duration, and outcomes. Use insights to coach reps, identify opportunities, and optimize your outreach strategy.
Benefits of Integrating Ultatel with Zendesk
FAQ
Commonly asked questions about the Ultatel-Zendesk integration.
No additional software is needed. The integration is built-in and can be activated within your Ultatel and Zendesk accounts.
The integration is included with all compatible Ultatel subscriptions. Just ensure your Zendesk plan supports integrations.
Absolutely. You can configure what call details—like duration, outcomes, or notes—are logged into Zendesk.
Yes! Agents receive real-time notifications for incoming calls, along with caller ID and context pulled from Zendesk.
Integrating Ultatel with Zendesk is simple.
- Log Into Your Ultatel Account
Head to the Integrations tab in your Ultatel dashboard. - Connect Zendesk
Authorize the connection by logging into your Zendesk account when prompted. Secure, fast, and easy. - Set Preferences
Customize your call logging, notifications, and call recording settings to match your support workflows. - Install the Browser Extension
To enable click-to-call, install the Ultatel browser extension—compatible with Chrome, Firefox, and Safari. - Start Supporting Smarter
Your integration is live! Your agents can now manage calls and access customer data in real-time—directly inside Zendesk.
Visit ultatel.com/support or reach out to our support team for step-by-step help, resources, and onboarding assistance.
Ultatel integrates with major CRM platforms including HubSpot, Salesforce, Zoho, Microsoft Dynamics 365, and more.
