Ultatel Intelligent Voice AI Agent Plans
Automate Your Customer Interactions with Intelligent Voice AI Agents
Deploy smart, 24/7 virtual assistants to handle routine tasks, personalize engagement, and free up your team for high-value work.
AI Assistant
Starts at
$150
Per month + usage fees
Best for: Automating simple, high-volume tasks like FAQs, basic information gathering, and outbound notifications.
AI Professional
Starts at
$300
Per month + usage fees
Best for: Handling more complex, multi-turn conversations, integrating with CRM data, and personalizing interactions at scale.
AI Enterprise
Starts at
Custom Quote
(Based on volume & complexity)
Best for:Â Enterprise-level automation of intricate workflows, advanced conversational AI, secure transactional tasks, and custom, high-availability deployments.
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Have a question? Call 844-858-2835 | Â AI Assistant | Â AI Professional | Â AI Enterprise |
|---|---|---|---|
| Conversational AI Engine | Standard NLU/LLM | Enhanced NLU/LLM (Contextual Understanding) | Advanced NLU/LLM (Nuanced, Human-like) |
| Intent Recognition | Basic (Single Intent) | Multi-Intent, Disambiguation | Deep Intent Analysis, Entity Extraction |
| Voice Input (Speech-to-Text) |  (Standard Quality) | (High Accuracy) | (High Accuracy, Speaker Diarization option) |
| Voice Output (Text-to-Speech) | (Standard Voices) | (Premium Voices, Basic Customization) | (Branded/Custom Voices, Advanced Prosody) |
| Task Automation Capabilities | Â | Â | Â |
| FAQ Answering | (From defined knowledge base) | (Dynamic Knowledge Base lookup) | (Proactive info, context-aware answers) |
| Information Gathering | (Simple data points) | (Structured data collection, basic validation) | (Complex data forms, advanced validation) |
| Outbound Notifications & Reminders | Basic (Simple scripted messages) | (Personalized, scheduled campaigns) | (Interactive, multi-step outbound flows) |
| Basic Call Routing / Transfer to Human | (To predefined groups) | (Contextual transfer, basic CRM data pass) | (Intelligent skill-based routing, full context pass) |
| Appointment Booking / Scheduling | Â | Basic (Simple availability checks) | (Complex, multi-resource, calendar integration) |
| Payment Processing / Collections | Â | Â | (Secure, PCI DSS Compliant, Integrated) |
| Order Status & Tracking | Â | (Basic lookup via integration) | (Real-time, proactive updates) |
| Intelligence & Personalization | Â | Â | Â |
| Company Dictionary (AI Vocabulary) | (Up to 50 terms) | (Up to 200 terms, admin management) | (Unlimited terms, self-learning option) |
| Custom Moments (AI – Phrase/Event Detection) | Â | (Define basic moments) | (Define complex moments, sentiment triggers, workflow actions) |
| CRM Data Dip (for Personalization) | Basic Lookup | (Read key fields, basic interaction history) | (Full 2-way Read/Write, Custom Objects) |
| Multi-Language Support | Up to 5 Languages (select from list) | Up to 20 Languages | 30+ Languages (Full Support, Auto-Detect Option) |
| Analytics & Reporting | Â | Â | Â |
| Basic Interaction Logs & Usage Reports | | (Detailed Performance KPIs, Dashboards) | (Advanced Conversational Analytics, Funnel Analysis, Custom Reports) |
| AI Agent Performance Metrics | Basic (Completion Rates) | (Intent Success, Containment Rate) | (Goal Completion, CSAT Prediction, ROI Tracking) |
| Conversation Transcripts & Recordings | (Access for review) | (Searchable, with AI insights highlighted) | (Full AI Analysis of all interactions) |
| Operationals & Support | Â | Â | Â |
| Number of Voice AI Agent Instances | 1 (Shared Resource Option) | Scalable Dedicated Instances | Dedicated, High-Availability, Geo-Redundant Instances |
| Included Monthly Minutes | Starter Pack (500 Minutes) | Growth Pack (1,000 Minutes) | Enterprise Volume (Customer, Contact Sales) |
| Overage Rate per Minute | $0.12 | $0.14 | $0.16 |
| Implementation Support | Self-Service Knowledge Base, Basic Setup Assist | Guided Onboarding, Template Customization | Dedicated Implementation Manager, Custom Flow Design & Development |
| Ongoing Support | Standard Email/Chat | Priority Support, Named Contact | Dedicated AI Strategist / Technical Account Manager (TAM) |
| Uptime SLA | 99.9% | 99.95% | 99.99% or higher (Custom SLA) |
| Security & Compliance Options | Â | Â | Â |
| HIPAA/BAA Option for Healthcare | | | (BAA Available) |
| PCI DSS Compliance | | | (For integrated payment handling) |
| Audit Logs (Admin & User Activity) | Basic | (Detailed) | (Comprehensive, long-term retention) |
