Call Parking

Efficiently manage and transfer calls within your organization using Ultatel’s Call Parking feature.

Call parking

Call Parking Overview

Call Parking is an essential telephone call management feature provided by Ultatel’s VoIP services. It allows agents to park a call on a special parking lot number, which can then be retrieved by any other user in the system by dialing the same number. This functionality is particularly useful for consulting multiple people about the same call or transferring a call between different locations. Call Parking enhances collaboration and improves the efficiency of your call handling processes.

business voip ultatel 3

How Ultatel Call Parking Works

Ultatel’s Call Parking feature is simple to use and highly effective. When an agent needs to park a call, they can transfer the call to a designated parking lot number. The system then places the call on hold and provides a unique parking lot number. Any user within the VoIP system can retrieve the call by dialing this number. This feature is managed through the Ultatel Administrative Portal, where administrators can configure parking lot numbers and monitor parked calls.

Ultatel Products With Call Parking

The Call Parking feature is available with various Ultatel VoIP plans, providing flexibility and efficiency for businesses of all sizes:

● Ultatel Basic Plan: Ideal for small businesses needing fundamental call management features, including call parking.

● Ultatel Pro Plan: Suitable for medium-sized businesses requiring advanced call handling capabilities.

● Ultatel Enterprise Plan: Perfect for large enterprises needing robust call management solutions and extensive collaboration tools.

Call Parking FAQs

What is Call Parking?

Call Parking is a feature that allows agents to park a call on a special parking lot number, which can then be retrieved by any other user in the system by dialing the same number.

To park a call with Ultatel, simply transfer the call to a designated parking lot number. The system will place the call on hold and provide a unique parking lot number for retrieval.

Yes, any user within the Ultatel VoIP system can retrieve a parked call by dialing the designated parking lot number.

No, Call Parking is included in several Ultatel VoIP plans at no extra cost.

Yes, you can configure multiple parking lot numbers through the Ultatel Administrative Portal, allowing for greater flexibility and call management.

Related Information

Learn more about Ultatel’s VoIP features and how they can enhance your business communications:

● [Number Portability](link to page)

● [Individual Extensions](link to page)

● [CRM Integrations](link to page)

● [24/7 Live Customer Support](link to page)

Explore how Ultatel’s Call Parking feature can improve your team’s call handling efficiency and enhance collaboration within your organization.

Ultatel logo

Request Your Demo

Award-Winning
Unified Communication Platform

Trusted by Companies of All Sizes.

Ultatel, best support G2, 2025, award
Ultatel, High performer Award, G2 2025
Momentum leader G2, Ultatel
Front runners, software advice 2025, Ultatel
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA
Ultatel logo

Request Your Quote

Award-Winning
Unified Communication Platform

Trusted by Companies of All Sizes.

Ultatel, best support G2, 2025, award
Ultatel, High performer Award, G2 2025
Momentum leader G2, Ultatel
Front runners, software advice 2025, Ultatel
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA

#1 Rated in Contact Center Overall Value and Customer Support

We’re honored to be Ranked #1 in Overall Value and Customer Support by the buyer community on Software Advice. ULTATEL is the only provider that achieved a perfect 100 score on Customer Support from the buyer community on Software Advice. Software Advice has helped over 800,000 businesses select software with live, one-on-one tailored support with software and industry experts.
Ultatel logo

Partner Request

Award-Winning
Unified Communication Platform

Trusted by Companies of All Sizes.

Ultatel, best support G2, 2025, award
Ultatel, High performer Award, G2 2025
Momentum leader G2, Ultatel
Front runners, software advice 2025, Ultatel
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA
Ultatel logo

Talk to an Ultatel Expert

Award-Winning
Unified Communication Platform

Trusted by Companies of All Sizes.

Ultatel, best support G2, 2025, award
Ultatel, High performer Award, G2 2025
Momentum leader G2, Ultatel
Front runners, software advice 2025, Ultatel
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA
Ultatel logo

Start Your New Free Trial

Award-Winning
Unified Communication Platform

Trusted by Companies of All Sizes.

Ultatel, best support G2, 2025, award
Ultatel, High performer Award, G2 2025
Momentum leader G2, Ultatel
Front runners, software advice 2025, Ultatel
“We absolutely love the reliability of service and the responsiveness of the team”
Nicole Sithithavorn, Remodel USA