Call Parking
Efficiently manage and transfer calls within your organization using Ultatel’s Call Parking feature.
Call Parking Overview
Call Parking is an essential telephone call management feature provided by Ultatel’s VoIP services. It allows agents to park a call on a special parking lot number, which can then be retrieved by any other user in the system by dialing the same number. This functionality is particularly useful for consulting multiple people about the same call or transferring a call between different locations. Call Parking enhances collaboration and improves the efficiency of your call handling processes.
How Ultatel Call Parking Works
Ultatel’s Call Parking feature is simple to use and highly effective. When an agent needs to park a call, they can transfer the call to a designated parking lot number. The system then places the call on hold and provides a unique parking lot number. Any user within the VoIP system can retrieve the call by dialing this number. This feature is managed through the Ultatel Administrative Portal, where administrators can configure parking lot numbers and monitor parked calls.
Call Parking Usage Examples
Consultation Calls
Park a call to consult with colleagues before retrieving it, ensuring the caller receives accurate and comprehensive information.
Transferring Calls
Transfer calls between different office locations seamlessly by parking the call and having a colleague at the other location retrieve it.
Team Collaboration
Allow multiple team members to access and manage a parked call, facilitating better team collaboration and decision-making.
Ultatel Products With Call Parking
The Call Parking feature is available with various Ultatel VoIP plans, providing flexibility and efficiency for businesses of all sizes:
● Ultatel Basic Plan: Ideal for small businesses needing fundamental call management features, including call parking.
● Ultatel Pro Plan: Suitable for medium-sized businesses requiring advanced call handling capabilities.
● Ultatel Enterprise Plan: Perfect for large enterprises needing robust call management solutions and extensive collaboration tools.
Call Parking FAQs
What is Call Parking?
Call Parking is a feature that allows agents to park a call on a special parking lot number, which can then be retrieved by any other user in the system by dialing the same number.
How do I park a call with Ultatel?
To park a call with Ultatel, simply transfer the call to a designated parking lot number. The system will place the call on hold and provide a unique parking lot number for retrieval.
Can any user retrieve a parked call?
Yes, any user within the Ultatel VoIP system can retrieve a parked call by dialing the designated parking lot number.
Is there an additional cost for using Call Parking?
No, Call Parking is included in several Ultatel VoIP plans at no extra cost.
Can I configure multiple parking lot numbers?
Yes, you can configure multiple parking lot numbers through the Ultatel Administrative Portal, allowing for greater flexibility and call management.
Related Information
Learn more about Ultatel’s VoIP features and how they can enhance your business communications:
● [Number Portability](link to page)
● [Individual Extensions](link to page)
● [CRM Integrations](link to page)
● [24/7 Live Customer Support](link to page)
Explore how Ultatel’s Call Parking feature can improve your team’s call handling efficiency and enhance collaboration within your organization.
